What can I say apart from the service we recieved was outstanding the guy called bret was so quick with everything and getting the car ready for our daughter she got a Vauxhall Adam 2019 as her other... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Paid off my balance... Had no confirmation and was told when I phoned up it was down to me to call and get confirmation.. Absolutely unacceptable.. If you pay off your balance then least you sh... Ver mais
A empresa respondeu
Opened an Easy Access savings account - straightforward procedure. After making 3 deposits without issues i made a larger deposit 11.10.26. FIVE DAYS later no sign of it. Help line quotes ' some IT is... Ver mais
I have financed my last three cars with Close Brothers and I can not speak highly enough of the service I have received over the past few years. A very straight forward and quick process with applic... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Close Brothers
Escrito pela empresa
Close Brothers is a UK specialist banking group providing lending and deposit taking.
We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our Banking offering includes specialist and secured lending, and deposits for small businesses and individuals.
Commercial: Hire purchase; leasing and loans for capital assets; debt factoring; invoice discounting; asset-based lending; and other specialist financing for SMEs.
Retail: Used car, motorcycle and light commercial vehicle financing; insurance premium financing; and savings products for individuals and corporates.
Property: Development finance for residential properties; funding for commercial properties; refurbishment and bridging finance.
Informações de contacto
10 Crown Place, EC2A 4FT, London, Reino Unido
- GroupCommunications@closebrothers.com
- www.closebrothers.com
3,7
Aceitável
7 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Used close many time would well recomend
3 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Oneil. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Quick acceptance
Quick acceptance
Was able to get the car I wanted on the day
3 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Andrew. We're so glad we could help you get the car you wanted quickly. Thank you for your positive feedback!
Well satisfied with the service I have…
Well satisfied with the service I have received. Kept well informed
3 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Allan. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Easy to talk to
Easy to talk to, problem resolved with outstanding balance.
1 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi George. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
My Experience with Close Bros
My Experience with Close Bros,
I have no hesitation in telling people to use Close Bros, for their finance. I bought my car in 2021, I took out finance. over 5 years, it finishes this month.I have never had any problems with my car or my finance. I have purchased a few other items through Close Bros, finance and found it to be the same no problem .Close Bros, are a good company to be with.
2 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Frank. We are so pleased to hear about your consistently positive experiences with our finance services over the years. It's wonderful to know that we have met your expectations and that you feel confident recommending us. We truly appreciate your loyalty and kind words.
Fast and efficient service
Fast and efficient service.
Well pleased thanks Glenn
1 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Do not trust a single word they say
Do not trust a single word they say. Their claim handler makes promises over the phone, refuses to leave a paper trail, and then go back on their word. They are fully aware the dealership is lying to customers and happily cover for them while doing trash repairs under warranty. Unethical, illegal, and appalling
2 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hello Alex. We are sorry to hear about your experience and appreciate you sharing your concerns. We understand how upsetting it can be when you feel that promises have not been honoured and your concerns have not been properly addressed. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for sharing your feedback
Its so easy everything wad so fast an…
Its so easy everything wad so fast an easy with the loan and the staff at Close Bros are very profectional an hepfull in the work nothing is a problem with them.
2 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Dave. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
They are great
They are great very easy to talk too and so quick on setting up finance.
15 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Martin. Thank you for leaving a review. We're glad to hear you had a good experience with us.
2nd time i used Close Brothers for…
2nd time i used Close Brothers for finance process from start to finish was excellent. They kept me informed of the process & I had no issues allway helpful five stars from me .
28 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Chris. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
I didnt have any issues with close…
I didnt have any issues with close brothers,they made everything straight forward and I would highly recommend them for anybody future finance
29 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Robert. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
I have not had any issues with this…
I have not had any issues with this company . Any time ive requested information they have replied immediately . Thankyou
1 de setembro de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Denise. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Very straight forward
Very straight forward, had 2 loans and no problems.
29 de julho de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Wendy. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Terrible service
Terrible service. Bought a car advertised as perfect, been scammed for £10,000 on an unroadworthy car that has been dangerous since purchase. Provided no help and just ignored me for 5 weeks, whenever you ring there staff are half asleep and don’t want to help you or are clueless. Never use their services.
They have just responded to this review telling me to ring or email? Just sums up my review as I have been ringing an emailing them for 5 weeks now and no one ever helps. Only time you get a response is to say sorry we can’t help you. 4 weeks with no assistance and only get given a special case handler after you’ve given me your final response within the first 3 days of the dispute when all of the evidence was not presented. But your staff were not bothered as it required them to do some actual work. You are no help whatsoever the only time I’ve heard back from close brothers is to let me know they have received the £750 as they are being investigated by the financial ombudsman for misconduct. My finance agreement finished 6 weeks ago now and no one could be bothered to remove my finance marker so I could no purchase another car this weekend as the one I received from close brothers was a right off from the day of purchase and should never have been on the road. Another 5 days without a car on top of the original 5 weeks since the car has failed 15 major defects due to structural rot. Make sure you get an independent mechanic these people are useless.
29 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hello Jak. We are truly sorry about your disappointing experience and the significance issues you've encountered with the car. We understand your frustration and concern regarding the vehicle's condition and the lack of assistance you've received, this is not the level of service we aim to provide to our customers. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for your feedback.
It was simple and easy
It was simple and easy. No hassle and no dramas. Once in place, setting up from start to finish was smooth and quick, everything ticked along just as you would expect.
Great service, thank you
29 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Rob. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Always made my dreams come true by…
Always made my dreams come true by saying yes to my credit thank you
28 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Graham. Thank you for leaving a review. We're glad to hear you had a good experience with us.
Sold me finance on a pickup that…
Sold me finance on a pickup that doesn’t belong to the company who sold the vehicle.
Reported this to close brothers and 6 month later I’m still paying finance for a stolen vehicle.
The call centre is in South Africa the staff cant speak or understand English so communication is terrible.
Updates are like drops of blood.
As void this company if your looking for finance
28 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hello Matt. We're sorry to hear about your experience and understand how concerning this situation must be. We understand your frustration regarding the vehicle ownership dispute, the time taken to resolve the matter, and the communication you've received have caused significant dissatisfaction. This is not the standard of service we aim to provide. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for your feedback.
I am very happy with my car so much…
I am very happy with my car so much easier to drive and the after care is brilliant
19 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Rosemary. We are so thrilled to hear how happy you are with your car and that it's so much easier to drive. It's wonderful to know that our aftercare has also been brilliant for you. Thank you for sharing your positive experience!
Simple process…
Close brothers were a pre selected finance company when I purchased a car from a dealer. I found the process of getting finance so simple amd easy. I found it easier to get finance than it was to start s new job!!!!!! Unbelievably simple and easy!!! Highly recommend!!!!!!!
26 de agosto de 2026
Opinião espontânea
Resposta da Close Brothers
Hi Mark. We're so happy to hear that our finance process was simple and easy for you. We appreciate you sharing your positive experience and highly recommending us!
just brilliant would use them again…
just brilliant would use them again definitely. thank you so much for helping us buy are car every thing just went as planned thanks again 🙏 😊
27 de agosto de 2025
Opinião espontânea
Resposta da Close Brothers
Hi Stephen. We are absolutely delighted to hear that everything went as planned with your car purchase. Thank you so much for your kind words, we truly appreciate your feedback!
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