Club Med Opiniões 

À pragelato, réserver une chambre « suite » équivaut à une chambre avec vue sur l’escalier qui est JUSTE devant la fenêtre de notre chambre ( chambre sombre et cafardeuse)…quand on demande de changer, on est envoyé à la gare. Venant au club med depuis 12 ans, c’est inacceptable

Cancelled trip. Despite numerous attempts cannot get any response out of Club Med. Appalling customer service

What a big disappointment! I went for a last minute snowboarding holiday in Les Arcs Extremes.
First I start with the positive part: the food was good and the staff of the restaurant did a great job.

But all the rest was a big disappointment. They communicate this a great place for singles and adults.
The rooms are old and cheap and do not look like on the pictures on the website. You don't want to spend your time here, except to sleep.
Than there is a system of ski and snowboard lessons in the morning and afternoon with the french ski school. I was put in a group that was too high for me. I had to hurry and stress on every slope and look where they were. I asked several time to the instructor what I did wrong and never got and answer. 'Follow me', was the respons. Yeah right. My french is not that good so he kinda avoided me. When we had to do an exercise one by one , he only said 'not bad' and that was it. The french people got a more extended explanation.
After one week I still don't know or feel what I do wrong or which exercise I should do. We started with a group of 7 or 8 and after 4 days I was the only one left but I gave up too. The last day I went on my own and only then I discovered how beautiful the domain was.
One day we have lost a brazilian guy of the group somewhere in the mountains. The instructor simply supposed that he would have returned to the hotel. But nobody checked whether this man was really safe in the hotel! This brazilian guy didn't any french or english.
The instructor went home asking us if we would see the lost pupil in the hotel. Didn't even know how he looked like!

And then the social part: I remember from my previous trip with Club med that the G.O.'s where there to make sure everybody is having a good time. Once they saw you didn't speak french well they avoided you. Due to circumstances i am single now and I wanted to meet so new and great people; Well, I had breakfast alone, lunch alone and spend a lot of time in the bar alone, took my gluewine alone, and I can go on like this... It's the GO's task to facilitate and break the ice, I am kind of shy and need a little push. And knowing some GO's personally who did the job years ago, I know for sure that one of the main tasks of the GO's to introduce people to each other. Luckily , thx to a staff member of the restaurant I was able to meet an english man who had the same problem as I had. And looking around at the singles alone at the tables near to me, I am pretty sure we are not the only ones.
I saw the Go's having a good time amongst each other or with some french guests. We felt excluded. I made this remark to the 'Chef de Village'; He would take care of it but his solution was to keep distance or simply avoid us.

The shows were really cheezy. it was clear that only two people of the 14 on stage had any dance talents. You could easily see that they spent their days practicing the dances last minute instead of taking care of the customers.

And unfortunately the covid rules changed during my week of holiday. There was a risk my QR code wouldn't be valid anymore in the skiresort. I went to reception and they simply sold me a PCR test which was not needed and no solution. I had to take care it myself and find my own solution. But they claimed to have a health and covid responsible.

I was really happy to leave this hotel and took the earliest taxi towards the railway station. I was so happy to leave this place

On Friday morning after a night by my 16-month-old son fevering at 39.5C and a couple of calls to the urgent care, we had to give in and cancel our much-anticipated trip to Club Med Cancun. Anticipated not just because we were leaving cold and grey Europe for a week but also because this was the honeymoon, we had not been able to take after getting married in front of 10 persons, my family on video conference not able to come to the country in a difficult year.
We called the Club Med as soon as the line opened at 9am and explain the situation (symptoms of COVID, which lead urgent care to organize a call instead of us taking a cab to the hospital in the middle of the night – luckily the test results came back negative on Saturday). No postponing possible, fair enough, it is last minute as we should have checked in less than 20h later. What I am really struggling with though is not to have received an email acknowledging the cancellation, maybe even starting with “we’re sorry you could not join us” – I work in marketing and this is customary to send this to people who register for events but don’t show up. Though what I expected from le Club Med, given that, let’s face it, this is not a cheap company to holiday with, was a cancellation email, inquiring about the health of our little one. You’ll call me naïve and maybe living in a world of unicorns, but this is what I expect from such company. I have had the pleasure to travel to Club Meds as a child, well I don’t think I will go back.

The customer service must be one of the worst. I paid for 4 people but only got 3 confirmation. I called again (total time spent on the phone for 2 calls 3 hrs of which 2:45 was waiting on the phone for them to answer) and they send the same email again. They either don't care or are incompetent. I will not travel with them again.

If you've been on a ClubMed ski holiday you will know that the newly renovated hotels are superb, the food is great and most of the staff very helpful. However, their customer service regarding any bookings or issues is truly shocking considering it's 2021, especially when compared to the competition. This is our 3rd ski trip with ClubMed, which has been postponed twice for obvious reasons, and we are travelling with another family who we talked into coming for the first time. Regardless of the hotel, food, skiing, entertainment and drinks, the feeling left by the atrocious customer service outweighs all that and means it will be our last trip with ClubMed, if we ever get there !!

On monday morning 28 November 21 I emailed CM and the automatic response advised,that they aimed to respond with in 14 days, as we holiday in 6 days, need I say more. I then tried the telephone, 1 hour later listening to music thanking me for my patiece and claiming they would answer asapi gave up I gave up pure ****

Continue in the app

Club med Japan This review is a little late but it’s one of the best and unexpected trips out family did. Especially at the dawn of Covid. We actually were there in Feb 2020 and we have not skied since and we are grateful this was our last winter travel holiday. The staff was great, Chucks was one of the chefs from South Africa. Charles, zubi His team was fantastic and my teenage sons who could be picky loved and tried different foods due to his enthusiasm. Loads of great whiskey for tasting by Tarl. The Kids clubs were great our 4yr old took ski lessons every day and loved her instructor both group and individual classes. Garett very talented. My teenage sons made good friends from the club. We enjoyed the night parties the party hosts Brendan and Birkan were fantastic and so professional. Jose at the front desk was a delight to unwind with We are looking forward to attempting another club med after this experience. They made a cumbersome moment easy….. the ski runs were great, powder snow and never crowded. 💓

Fidèle client depuis une dizaine d'année, je pense que le club Med s'enlise chaque année un peu plus. Auparavant, le Club Méditerranée véhiculait des valeurs de partage, de fête...., de rencontre, de joie pour un prix sans surprise. Cependant, il semble que cette période dorée est terminée. Malgré les problèmes liés au Covid, ma dernière expérience a été plus que décevante. Les cours de tennis étaient très mal entretenus et les séances très mal animées. De même, il semble que club med soit complètement à coté de la plaque en terme de préservation de l'environnement : pollution visuelle, gâchis de nourriture, jet ski à longueur de journée..
Il serait temps de réagir !!!

client de longue date des clubs med je suis offusqué et désappointé de mon dernier séjour!
certes nous n'avons point à nous plaindre de notre situation mais quel ne fut pas ma surprise lorsque je vis tout le gâchis de nourriture dont se rend coupable le club med!
Club med je vous avertie , reprenez vous sans quoi vous me perdrez comme client.
De plus votre service client plus qu'inefficace participe à la dégradation de votre image!
Et veuillez s'il vous plait revoir vos standards en ce qui concerne votre politique environnementale !

Ayant retenu une semaine au Club Med Vitte Ermitage, j'ai été obligé d'annuler ce séjour, mon épouse s'étant fracturée la jambe. J'avais par précaution pris une assurance annulation.
J'ai averti l'assurance et le Club, dès que possible, dans les temps règlementaires.
Envoyé tous les papiers et certificats nécessaires.
Malgré cela, deux mois après, l'assurance ne rembourse toujours pas !
Le Club Med et l'assurance semblent porter le même nom, donc être liés.
Conflit d'intérêts ??
Résistance abusive au remboursement ??

Fin juillet j'ai du annuler à la dernière minute mon séjour dans le Club Med de Serre-Chevalier. Je l'ai annulé 2 jours avant le début du séjour.
Sur les 5600€ que j'ai payé pour les vacances familiales, le Club Med a généreusement accepté de me rembourser 600€ mais ce n'est pas la dessus que porte ma réclamation.
Depuis le jour de l'annulation, je réclame simplement une facture des 5640€ payés.
Comment est-ce possible que près de 2 mois plus tard, malgré l'ouverture d'une réclamation sur leur site, malgré les efforts de certains de leurs salariés du service client, malgré une infinité de relances et des heures d'attente sur leur hotline.
Comment est-ce possible que le Club Med ne soit pas en mesure d'établir une simple facture?
Il y a de quoi se poser des questions sur la pertinence de faire des réservations chez eux.

Covid : Vacances cauchemar au club Med Kamarina. Mon été a été horrible.
Pour la 3eme fois de suite partie avec mes enfants au club Med. Cette année positifs Covid sur place (je me suis rendue spontanément à l'infirmerie au milieu de mon séjour) Isolement obligatoire pour 21 jours minimum. Pas de suivi médical. (Même pas un Doliprane, ni prise de température, ni bilan quand je l'ai demandé car j'étais inquiète et asthmatique, ni suivi psychologique)
Retour chaotique, pour des raisons médicales j'ai rompu l'isolement inhumain, j'ai du laisser mes valises sur place. Depuis 2 mois je me bats pour les récupérer et pour obtenir un QR code pour pouvoir reprendre le travail et mes enfants faire leurs activités. J'ai perdu 5.000 eur de vacances gâchées et une grosse somme pour nous refaire une garde robe, doubles de clés de voiture, permis de conduire, bijoux, etc. Et ça ce n'est que matériel. Le club Med a fait le strict minimum et maintenant plus de nouvelles. Je reste avec mon combat pour mes valises et mon QR code, ainsi que mon traumatisme. Je suis bien dans l'embarras.
Bref, réfléchissez bien avant de partir, en cas de problème, le Club Med vous laissera tomber et certaines personnes la-bas vous considèreront carrément comme des rats. Je me suis demandé où était le chef de village, Vincent.
Sinon à part ça, pas d'ambiance, la file pour manger, on se croirait à la cantine.
G.O. invisibles et très jeunes pour beaucoup, pas l'esprit club Med. A fuir !

Ce club med pratique l'esclavagisme,ni plus ni moins ...j'ai était engager pour un contrat d'1 mois minimun par visio sauf que en faîte sur place contrat 11 jours,frais normalement payé mais ils s'arrangent pour ne pas le faire avec fermeture du site de remboursement. Ensuite pour attirer les jeunes ont nous dit que plein d'avantage,nourris,loger,blanchit,c'est du mensonge tout est déduit d'un salaire misérable alors que cuisinier avec bac pro ont me propose un contrat 35h mais j'en ai fait minimun 60 semaine différence non payé,non récupéré,obliger de d'accepter sinon le chef pratique l'intimidation et les menaces a répétition,penser a enregistré surtout pour preuves.les employés locaux ou GE sont traités comme des parias droit a rien juste travaille et tais toi..une honte avec les prix pratiqués pour les GM il pourrais faire beaucoup mieux...un conseil ne soyez ni client ,ni employés d'une tel société qui exploite ses employés, cela a un nom(l'esclavagisme)...et pour finir je suis partis en démissionnent car condition ignoble,depuis bientôt 10 jours et toujours pas d'attestation pole emploi,paye,et autre...et ils répondent pas au tel...le prud'hommes les attends...a éviter vraiment,tellement mieux payer et traiter ailleurs...

Une honte, ma fille attend une indemnisation depuis deux mois pour finir qu ils ne feront rien sans motiver leur décision.....deux jours de payés mais annulés....une honte

Dommage il n'y a pas de 0 étoiles.
Je viens d'avoir en ligne un certain Emmanuel du service client, hautain, vulgaire, mal poli qui se vraiment moqué de moi concernant une réservation. Il a écorché mon nom sans aucune excuse, il n'a même pas vérifié si l'adresse email était bonne et bien évidement il m'a donné des informations différentes de celles que j'ai eu jusqu'à présent.
De toute façon chaque fois que on a quelqu'un au service client France on a droit à une version différente.
Et pour couronner le tout il m'a raccroché au nez en oubliant que s’il a un slip propre à mettre chaque jour c'est grâce à tous ces pauvres clients maltraités.
Dans des boites qui se respectent, ce genre d'individus sont mis à la porte!
A éviter et ils pourront comprendre un jour que sans clients ils vont disparaitre…. rira mieux qui rira le dernier.

Ce sont des voleurs, volonté de monter en 4et 5 tridents en payant chaque année plus 10 à 25% avec des GO de moins en moins compétents. Les dernières expériences, nous avons contemplé des gamins GO faire la fête tous les soirs sans vraiment nous calculer, un scandale. N y allez plus.

Clubmed.us
Booked vacation on April 2020-dominican republic(USA residents)...you can guess what happened. ...
Stuck with a travel credit that not worth anything, since they prices rised and no flights. Bank declined the dispute, since the resort is open....

They sell trips to destinations that get closed due to COVID, advertising a “full refund”, then refuse to refund membership fees. It is a shame that they have to use such lame tactics just to make a bit of money. Avoid this company, they do not care at all about their customers, only about $$$.

My husband is in a wheelchair and must be pushed and fed by someone. There is no microwave in the rooms to warm foods. You must carry food from the dining room to your room with out trays or carts. There is no ice in the buildings and you must again get it from the dining room to your building. A lot of these problems could also affect families with small children or infants. For persons with walking problems there is not a golf cart or something to assist you. The resort really needs to have a handicapped walk through to see how all persons with disabilities can be accomadated. I would be happy to be called 7703158562.