DO NOT BOOK THROUGH THIS SITE They facilitate fraudsters. The website looks kosher but it isn't at all. Guarantee you'll have a very bad experience. These people and their parking affiliates ar... Ver mais
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Unhelpful staff. Long waiting times for mini bus. Very unprofessional outfit. Dropped us at wrong terminal could easily have continued to North. Coming home was better. However I am now contesting a p... Ver mais
Booking online was easy - email confirmation follow up was quick. I had an issue as needed to confirm details as the height of my car was too high for the car park drop off (meet and greet location)... Ver mais
Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport. Also have to wait a substantial time for collection in a short stay car pack... Ver mais
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Not an expected meet and greet service
Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport.
Also have to wait a substantial time for collection in a short stay car pack which negates the benefit for meet and greet.
Car was returned in fine condition.
The service provided was not Meet and…
The service provided was not Meet and greet. I parked in the short stay car park and had to walk to the terminal. It would of been cheaper for me to pay to stay in the short stay car park then pay for meet and greet.
DO NOT BOOK THROUGH THIS SITE
DO NOT BOOK THROUGH THIS SITE
They facilitate fraudsters. The website looks kosher but it isn't at all.
Guarantee you'll have a very bad experience. These people and their parking affiliates are rude, criminal and have no care whatsoever for you or your vehicle.
If you use them you will come back to chaos and it will ruin every good feeling you gained from being on holiday.
Have just booked airport parking and…
Have just booked airport parking and website very easy to navigate .Price is very competative so hope all goes well.
They are dodgy and work with dodgy…
They are dodgy and work with dodgy private companies. Phones never seem to answer.
Quick
Quick , easy and if booked in advance very reasonable. Price . Parking lot easily found and helpful staff.
Dropping off the car there was only 1…
Dropping off the car there was only 1 person booking the cars in and was rude. Picking up the car I have had to wait over an hour to get it! It’s 3am in the morning so I don’t see how it takes that long considering I called when coming through passport control. I will not be using again. Make sure you are aware that you also have to pay to get your car out of the car park when they take and when you leave! Considering I also paid £120 to park I think that’s disgusting.
Booked SPS park and ride and then on…
Booked SPS park and ride and then on confirmation says that there is a £13 each way RIDE to pay extra so I’ve paid £48 for my park and ride and other £26 for the ride again ???? Trying to get refund
1 hour wait to drop off at Gnearly…
1 hour wait to drop off at Gatwick south orange car park , nearly missed flight! says it all
Booking online was easy
Booking online was easy - email confirmation follow up was quick. I had an issue as needed to confirm details as the height of my car was too high for the car park drop off (meet and greet location). Got passed around a little at this stage but finally had some confirmation albeit not in writing.
Travel on 30th Oct so fingers crossed it is sorted.
Avoid
Avoid – rude, unprofessional and extremely concerning service
I would not recommend this Meet & Greet service based on my experience at Stansted.
On our departure, I followed the instructions and rang 30 minutes before arriving at the airport. The person who answered didn't even ask for my booking details or vehicle information. When we arrived, nobody was there to meet us. I then had to phone three more times trying to find out what was happening. From the very beginning, the service felt disorganised, rude and completely unprofessional.
Unfortunately, collecting my car after our holiday was even worse.
When we landed, I phoned as instructed and was told someone would call me when they were on their way with my car. 30 minutes passed with no contact, so I called again and was told it would be another 10 minutes.
Still no car.
I called again, only to be told that they had misplaced my car keys. I was then told to get a taxi home, that they would reimburse me, and that someone would bring my car to my home later.
I was absolutely not prepared to leave Stansted without knowing where my car or its keys were. I told them that if they couldn't locate my vehicle I would have no option but to involve the police.
Then, suddenly, I received a call from a private number saying my car would be with me in 2–3 minutes — and shortly afterwards it appeared.
The whole situation was extremely concerning. Staff were rude and unprofessional, there was no proper explanation and no meaningful apology.
I'm now left worrying about where my car was actually kept while it was in their possession, particularly during the period when they claimed they couldn't locate the keys, and whether I could receive unexpected parking or other charges as a result.
Meet & Greet parking is supposed to make travelling easier. Instead, this caused unnecessary stress at both the beginning and end of our trip.
Based on my experience, I would not use this service again.
Very poor service
Very poor service. Long delays, poor communication, and a lack of professionalism throughout. The whole experience was stressful and not what you'd expect from a meet and greet service. I won't be using them again or recommending them to anyone.
Unhelpful staff
Unhelpful staff. Long waiting times for mini bus. Very unprofessional outfit. Dropped us at wrong terminal could easily have continued to North. Coming home was better. However I am now contesting a parking fine which was not me as I was about to board my plane at the time. Would never use this company again. It gives Gatwick parking a bad reputation. Would never recommend them.
The farm I had parked at in Bristol was…
The farm I had parked at in Bristol was awful service took over an hour to be picked up I phoned them numerous times with them saying they would be 5 minutes and putting me on hold they could hardly speak English charged me 3 days extra as my flight was cancelled no fault of my own would not recommend
Tragic service, left waiting for 1.5 hours after flight.
Tragic service. Left us waiting an hour and a half after our return flight for pick up.
We are arrived and were told to wait in our car and that they would come and get us when the shuttle arrived. The shuttle came and we were still sitting there for another 20 minutes. We eventually took our things over to the shuttle and they loaded them in. But we still had to wait for another couple to arrive.
We then return after our holiday, waited until the time I had given for pick up and no one came so I called. They took an age to answer the phone and when they did they said it would arrive WITHIN the next 30 mins. Well that came and went so i called again. No answer. I called a third time (by this point it had been 1.5 hours) and they said they were 5 mins away.
It finally arrived and it was clear their concern was filling the shuttle bus rather than actually having a proper transfer system set up. It was appalling, I’ll never use them again and I advise others don’t either. If you want a smooth transfer to and from the airport, the airport Tavern seemed to be collecting people as soon as they arrived at pick up.
on arrival I realized that the car park…
on arrival I realized that the car park was actually a automotive yard where cars come to be worked on and not exactly a secure car park as I was expecting. when I got out of the car, I have overheard the previous customer was complaining to the staff about missing item from his car. worse part is when I came back from holiday and got into my car I noticed additional 20 miles on my clock. defiantly not going there again.
A gamble!
Linda is a woman of few words. I had no confidence seeing the booking through so I cancelled it. I too complained about hidden airport costs. An additional £15 on top of the agreed price. They may well have disclosed it in the small print but it’s not normal practice. Therefore , it takes people by surprise. Despite booking online, you still have to ring 30 minutes before to reserve your spot. I’m only going away for 3 days. After I read other reviews then about them not answering their phone, people almost missing flights - I was out!
I would say avoid & pay a little extra for a more straightforward professional service.
DO NOT BOOK THESE SCAMMERS!!
DO NOT BOOK THESE SCAMMERS!!! How they operate in the UK is absolutely beyond me. We recently fell for these crooks and were lucky we had a car back in one piece. They left our car key on the car tyre in the airport drop off zone and charged us twice extra fees plus we paid £26 to then leave the airport! We met people who had missed there flight, including a family with two young children as these crooks made them wait for over 2 hours to collect their car. One women was told to F off by them when she went she called to collect her car and was made waiting at the airport for nearly 3 hours. The police and the airports need to crack down on these gangs of rats as that’s what they are. No manners, rip off merchants, hazardous and crooks! They will 100% get what’s coming to them…..
⭐️ 1 STAR
⭐️ 1 STAR — SPINX PARKING: ABSOLUTELY DISGRACEFUL
If I could give ZERO stars, I would.
We booked SPINX Parking because their service was advertised as secure, locked parking. That was the entire reason we chose them — we wanted our car somewhere safe and secure while we were away.
Unfortunately, our experience has left us seriously questioning whether that is what we actually received.
We had an AirTag/tracking device in the car, and while we were away it showed our car apparently sitting on Stains Road in London — not inside the secure, locked compound we had booked and paid for.
When I raised this with SPINX, rather than providing a convincing explanation, I was told that the tracking was wrong.
Funny that.
Because following the conversation, the car then appeared to be moved to a driveway.
So apparently our tracking was “wrong” until the car mysteriously changed location after we challenged them.
Our flight was then delayed by approximately 16 HOURS. We were charged another £25, which they said was due under their terms and conditions.
Fine — if that’s genuinely the agreed charge, that’s one thing.
What absolutely wasn’t acceptable was being made to feel that if we didn’t pay the £25, we simply wouldn’t get our own car back.
Considering I was already raising concerns about where the vehicle had been kept, the attitude towards the situation was unbelievable.
And then came the final insult.
After finally landing, we waited OVER AN HOUR AND A HALF for our car to be returned.
So let’s recap:
🚩 Paid for secure, locked parking
🚩 Tracking showed our car apparently parked on Stains Road
🚩 Told our tracking was wrong
🚩 Car subsequently appeared to be moved to a driveway
🚩 Charged £25 because of a flight delay
🚩 Made to feel that our own vehicle wouldn’t be returned unless the additional fee was paid
🚩 Waited over 1.5 hours to actually get our car back
The whole point of airport parking is to hand over your vehicle and go away knowing it’s being looked after.
Instead, we spent our time wondering where our car actually was, and then spent over an hour and a half waiting to get it back.
The lack of reassurance, transparency and professionalism throughout this experience was shocking.
SPINX Parking — you advertise peace of mind. What you actually gave us was stress, suspicion and a very long wait for our own car.
We absolutely will not be using SPINX again, and based on our experience, I would think very carefully before handing your keys over to them.
Save yourself the stress. Look elsewhere.
Excellent hassle free service for…
Excellent hassle free service for booking
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