DO NOT BOOK THROUGH THIS SITE They facilitate fraudsters. The website looks kosher but it isn't at all. Guarantee you'll have a very bad experience. These people and their parking affiliates ar... Ver mais
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Unhelpful staff. Long waiting times for mini bus. Very unprofessional outfit. Dropped us at wrong terminal could easily have continued to North. Coming home was better. However I am now contesting a p... Ver mais
Booking online was easy - email confirmation follow up was quick. I had an issue as needed to confirm details as the height of my car was too high for the car park drop off (meet and greet location)... Ver mais
Fine for drop off however you have to pay an additional £17 on top for the total for drop off and return in the airport. Also have to wait a substantial time for collection in a short stay car pack... Ver mais
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Booked parking and when got there there…
Booked parking and when got there there was an additional charge of £17 for the transfer. It says on your website total price so this should have been included within the price
AVOID AT ALL COSTS
AVOID AT ALL COSTS. DAMAGED MY CAR. REFUSING TO ANSWER MY CALLS OR EMAILS. REPORTED TO TRADING STANDARDS.
Booked our parking
Booked our parking, when I arrived to drop the car off it was no more than a ruined yard, I had transfer £20 to someone called imran for the levy fee, not sure what that extra charge was! Whilst on holiday, police had seized my car along with 700 other cars because it was run illegally! It took 4 hours on my return for the police to find my cars location which was 5 miles from where I dropped it off!
AVOID AVOID AVOID AVOID AVOID!!!!!!!!
AVOID AVOID AVOID AVOID AVOID!!!!!!!!! AVOID FOR ANY PRICE!!!!!! I'm not going to write another review. All you need to know, already has been written below in earlier reviews. Please, for your own good, DON'T use them to park your car at Bristol airport. I mean it - PLEASE DON'T!!!
Brilliant service!
Brilliant service, easy and reasonably priced!
Reassuringly easy and great customer service.
Easy to search and enter details.
Payment was easy too, Google pay and offer of card entry.
The client care team called me to follow up as had didn't initially complete the booking.
Very pleased all round really!
Took ages to answer the phone when were…
Took ages to answer the phone when were due to drop off car and again when we needed picking up from airport... track to the storage/drop off area , is it very rough stone track .... stay away and find somewhere else... also 15 mins away from airport, plus hidden charge of £8.50 each on arrival to drop car off
The car was left in a very bad state…
The car was left in a very bad state after we received it back from them. There were scratches and dirt all over the car.
The company were not customer focussed…
The company were not customer focussed and their priority was filling the shuttle bus for the airport transfers which left us waiting an hour each end of our transfers. We nearly missed our flight out because of the delay in transfering us to the airport. Very poor customer service.
Very easy and straightforward
Very easy and straightforward. highly recommend!
Booked us into car parking with a…
Booked us into car parking with a fake/scam car park operator. On arrival at Gatwick airport we were told that the company isn’t recognised and that they are having lots of trouble with scam companies, taking peoples cars and using them and also running up short stay bills. Police are involved and trying to crack down. Unfortunately your website is still promoting these scam services!
Best price guaranteed
Best price guaranteed, easy to book.
Tooked 3 minutes
This was a scam!!!!
This was a scam. Booked parking before our holiday and paid for it. Was told to call 30 minutes before arrival. We called on the way to the airport and was told our booking was cancelled. We were not given a refund! We had to pay over £300 for airport parking elsewhere. This was very distressing and almost ruined our trip leaving us out of pocket on our holiday budget.
Discussing service. If I could give them a minus 5* I would.
Do not use this service.
Rude staff
We used this parking company at Gatwick and the experience was honestly shocking. It was around 4am, and we were travelling as a group of 9 with two 1-year-old babies and 4 suitcases. The member of staff we dealt with was unbelievably rude and had no idea where our car had been parked. She sent us to the very top floor of a 6-storey car park and told us to find it ourselves amongst hundreds of cars. After searching and walking around in the freezing cold, we discovered our car wasn’t even where she had sent us. We were given absolutely no assistance and it took us around 35 minutes to find our own car. Because we were in the car park for over 30 minutes due to this completely unnecessary delay, the parking charge increased from £8 to £18. So we had to pay an extra £10 because of THEIR mistake. When I said I wanted to make a complaint, the woman’s response was: “Go on, complain. Why would I care?” That level of attitude and disrespect towards paying customers is absolutely disgusting. She was rude to the entire group and showed no understanding whatsoever, despite us having a baby, heavy luggage and it being the middle of the night. I would strongly recommend avoiding this company. We paid for a service and were left to find our own car with no help, then charged extra because of the delay their own staff caused. I am now requesting a full refund and reimbursement of the additional £10 charge.
Beware extra fees
I looked at the booking terms and conditions and reviews. Whilst everything looked okay and I specifically looked for costs to drop off and pick up at the terminal, in the quotes and when booking no mention at all, but on email confirmation told that there is an additional £15 to pay at both drop off and pick up. This is shady and shouldn’t be permitted. If it’s a standard cost it should be priced in, not added as an afterthought once a commitment has already been made. I’ve been stung by this before with other companies and feel appalled this practice persists
Didnt meet and greet as advertised
Didnt meet and greet as advertised, so had to go to long stay car park to meet, and no one meet us so had to get bus to terminal. We have been told to go back to long stay on return where someone will meet us. This is not meet and greet!!!!!!
Every time we tried to phone we were…
Every time we tried to phone we were hung up on or not given clear and helpful instructions. Phone calls also went unanswered even though the company is open 24/7. Every single person we spoke to was rude when speaking to us on the phone and seemed unhappy to help.
Thought I was booking a park and ride…
Thought I was booking a park and ride service at the airport and ended up with a booking at the airport tavern that I didn’t want to park at and even if I had of wanted to it was cheaper to book directly! Very disappointed tbh
Quick and easy 👍🏽
Scammed by Travel Luton p&r
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