Compass Fostering Opiniões 115

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Compass is a lovely company to work for on our experience, it really helps when you find the right social worker to support you. Compass has a straight forward system to use for note recording and eva... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve been fostering with Compass for nearly 8 years and had no experience previously. We have 2 children in our care, long term. Compass offer a fantastic wide range of training which can be tailored... Ver mais

Classificada 5 em 5 estrelas

Working with professionals in a wide range of departments who hear your voice and value your opinion is a breath of fresh air!

A empresa respondeu

Classificada 1 em 5 estrelas

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’ We have been turned down but cannot be told what has been said against us. Impossible... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de protecção de menores

Escrito pela empresa

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

115 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 5 em 5 estrelas

Great company

Tried going through the process with Compass and i felt that everything went swimmingly. It may feel as if it's an invasive procedure but we knew that it's all for the safety of the children. Unfortunately, we couldn't progress further due to personal reasons but the Compass team were extremely supportive throughout. I'd definitely recommend Compass to anyone looking to start their fostering journey!

9 de fevereiro de 2023
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Resposta da Compass Fostering

Hi Oliver,
Thank you so much for taking the time to leave us a review. We are thrilled that you had a positive experience with us, and we are sorry to hear that you could not progress further. We will be here for you if you choose to pick your foster care career back up any time.

All the best,
Compass Fostering

Classificada 5 em 5 estrelas

Very organized and great communication…

Very organized and great communication at all times.

14 de dezembro de 2022
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Resposta da Compass Fostering

Hi there, thank you for taking the time to leave us a review! We're thrilled you've had a good experience with us.

All the best, Compass Fostering

Classificada 1 em 5 estrelas

Don't even attempt to use Compass fostering

When you apply to become a foster parent with Compass they are very helpful and can't do enough to help you. The further you go into the assessment things Start to go wrong.
I am writing this through my own experience but reading through the reviews I am not surprised other people have had the same outcome as myself and my husband.
We made it perfectly clear when we first applied that our son ( 12 years old )was homeschooled but we have a large support network around us, so meetings regarding fostering wouldn't be an issue.
We had meetings with our assessing social worker,attended the 3 day skills to foster course, basically we jumped through hoops to accommodate everything they needed.
One evening we had a zoom call to inform us that they wouldn't be taking our application further because they feel our son is on the autism spectrum ( this hasn't ever been mentioned by the school, before we decided to home school). Or our G.P.
We asked to speak to someone from Compass and was told someone would call us. They did call and said they would investigate, we didn't hear back from them until 6 weeks later when out if the blue we had a call asking how we were feeling about our panel date the following week.
There is so much more to write but I am able to supply anyone wanting to see paperwork and how we were treated.
We have also put a complaint
In to Compass regarding our treatment. we had the conclusion today saying that due to still feeling our son is on the spectrum we will not be able to foster. How can they decide this without even meeting him or a diagnosis from a professional is staggering.
We have had all reports back from everyone who we have had dealings with from compass, each one said we would make great foster parents. I am willing to show these to anyone to show that Compass fostering are unprofessional and discriminate against people that have additional needs, even though my son doesn't. Since posting this review and receiving a reply from Crompass I am wondering how they are going to contact me as I haven't left any contact details!!!

1 de março de 2022
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Resposta da Compass Fostering

Hi Sarah,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Agency Transfer

Very smooth transfer from Scotland to England. The assessment was very good and thorough and we felt supported throughout.

4 de novembro de 2022
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Resposta da Compass Fostering

Hi Anne,
Thank you so much for taking the time to leave us a review! We're thrilled to hear you've had a good experience with us, especially after such a big move!
Warm regards,
Compass Fostering

Classificada 1 em 5 estrelas

I wanted to make a difference in a young person's life...

I applied to be a foster parent.way back in march .been very difficult with having to communicate with a abusive ex partner for references..and now since August it seems as though the agency is stonewalling me..No replies to my phone calls and e.mails...Seems very unprofessional..My last e.mail to them was to ask do I need to apply to another agency but still haven't heard!! I don't think I will push this further. Seems to have crushed my self confidence in becoming a foster parent ..this is the 2nd agency I have applied for.

23 de outubro de 2022
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Resposta da Compass Fostering

Hi Maria,
Thank you for taking the time to leave us a review. We're really sorry that you haven't had a great experience with us so far.
I have contacted the team who you have been talking with and let them know you're not happy.
You will hear from us soon. Thank you, kind regards.

Compass Fostering

Classificada 5 em 5 estrelas

From the first assessment to the panel meeting

From meeting Lisa to meeting the panel, was not as scary as I thought. Lisa made us feel relaxed even when talking about childhood experiences, that both myself and my husband don’t talk about. Lisa made us feel like friends instead of acquaintances, when meeting the panel. Each member was just as easy and relaxed, they was all very easy to to talk to.

15 de setembro de 2022
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Resposta da Compass Fostering

Hi Catherine,
We're thrilled to hear that you've had a postive experience with us. We must agree, our panel members are a friendly bunch. Thank you for taking the time to leave us a review. Good luck on your fostering journey, we'll be here to support you!

All the best,
Compass Fostering

Classificada 5 em 5 estrelas

We have been supported throughout the…

We have been supported throughout the journey, it’s been tough at times but there is always someone there

11 de outubro de 2022
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Resposta da Compass Fostering

Hi Caroline,
Thanks so much for leaving us a review. We're thrilled to hear you've felt supported through fostering. We're always here to help.
All the best,
Compass Fostering

Classificada 5 em 5 estrelas

We have been fostering with Compass for…

We have been fostering with Compass for almost 2 years now and we are really happy with the support they have given us. Fostering isn't easy but our Social Worker is amazing and we may not have lasted without her!

10 de outubro de 2022
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Resposta da Compass Fostering

Hi Shirley,
Thanks so much for taking the time to leave us a review, we're so pleased that you've had a postive time with us! We'll be sure to pass on your high praise to your SSW.

Thanks again, all the best,
Compass Fostering

Classificada 1 em 5 estrelas

Poor quality care

Our grandson is being looked after (I use the term very loosely) by a foster carer through compass. In the 2 and half years he has been there everything has got worse for him. He developed anorexia his school work attendance punctuality and grades have serverly dropped. He is in the process of being moved as his social worker didn't realise the extent of the lack of care that he was being given. He was expected to make his own way home from school every day cook all his own meals do all his own washing and ironing got shouted at constantly. Was left on his own overnight to name a few things. Once he is removed we will be making an official complaint so that no other vulnerable child is placed there

1 de outubro de 2022
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Resposta da Compass Fostering

Hello Fay,

We can assure you that we take feedback like this extremely seriously and will be looking into this in more detail. We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 1 em 5 estrelas

The application process can destroy your life

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’
We have been turned down but cannot be told what has been said against us.
Impossible to live life forward without knowing. It would have been better never to have applied. Be very careful everyone. Being turned down without reason is traumatic, emotional and very unfair. Especially as we were only trying to help.

16 de setembro de 2022
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Resposta da Compass Fostering

Thank you for taking the time to leave us a review. We are so sorry to hear you haven't had a positive experience with Compass Fostering.
Unfortunately there isn't enough information in your review for us to contact you directly. We would love the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

All the best,
Compass

Classificada 1 em 5 estrelas

Discrimination from the social…

Discrimination from the ic2 social worker who didnt like me having pets or having a fracture to my leg. Infact i had to remove my puppy from the house as she had allergies and this was pointed out at time of application that i had a lot of pets and a boarding cattery. Very poor service from an ignorant person who didnt do their research b4 hand.

6 de setembro de 2022
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Resposta da Compass Fostering

Hi Claire,
Thank you for taking the time to write us some feedback. We are sorry to hear that your experience with us was negative. We have informed our carer recruitment team and someone will try to get in touch to find out more about what happened. In the meantime If you would like to dicuss further, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Fantastic!

Fantastic experience so far, they are so helpful and approachable and made our Fostering Journey smooth one.

7 de julho de 2022
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Resposta da Compass Fostering

Hi Clair,
Thanks for taking the time to leave us a review. We're so pleased to hear that you've had a good experience with us! We will continue to be here to support you throughout.

All the best,
Compass Fostering

Classificada 5 em 5 estrelas

Newly approved and excited.

Compass are everything we needed. Helpful, supportive, thorough in working through assessment, freely available for anything. Plenty of training and face to face and virtual meet ups with other carers, both new to it and experienced.

6 de julho de 2022
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Resposta da Compass Fostering

Hi Leslye, thanks so much for taking your time to leave us a review. We are delighted that you have had a good experience with us and congratulations on being newly approved! We look forward to supporting you on your fostering journey. All the best, Compass Fostering.

Classificada 5 em 5 estrelas

Compass is very understanding with the…

Compass is very understanding with the doubts and worries of the future foster carers. I felt I had the freedom to ask and to express myself.

5 de julho de 2022
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Resposta da Compass Fostering

Hi Esther, it is brilliant to hear you felt comfortable with us during assessment. We pride ourselves on being understanding and approachable so we are glad to have been so with you. Thank you for taking time to leave us a review.
All the best, Compass Fostering.

Classificada 5 em 5 estrelas

Very supportive agency helped all the…

Very supportive agency helped all the way through the process now awaiting children for placement :-)

5 de julho de 2022
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Resposta da Compass Fostering

Hi Haley, we're so pleased you've had a good experience with us! A huge congratulations on being approved and we're wishing you all the best on your fostering journey. We will keep in touch :).
Kind regards, Compass Fostering

Classificada 1 em 5 estrelas

Treated disgracefully by this company

Treated disgracefully by this company, Wasted my time and government money assessing me, sent someone who didn’t know that cats purr and thought my cat was ill cause it was making a strange noise, thought my child was crying when she had her head down watching her ipad, came to my house several times, insisted on weekends and bank holiday monday, probably being paid double or more. Spoke to my autistic daughter who lives with me several times but compass claimed they didn’t know she lived with me! Then after months of wasting my time and the day after I passed my medical, they abruptly ended my assessment and would not tell me why, I passed everything and had nothing on my DBS, have an unrelated child in my care who I saved from abuse, and went through the same process to get her, yet I’m apparently not suitable…..but cannot tell me why? Even said why didn’t I try another foster company 😳 avoid, red flags all the way!

19 de maio de 2022
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Resposta da Compass Fostering

Good morning,
We are so sorry to hear you haven't had a positive experience with Compass Fostering. Our recruitment team have let us know that they are in contact you regarding these issues. If you would like to dicuss further, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 5 em 5 estrelas

Very we’ll organised

Very we’ll organised, friendly staff, trainings have been very informative and we feel we have 24 hour support, would totally recommend

23 de março de 2022
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Resposta da Compass Fostering

Hi Miss Sadler,
Thank you for the review. We will be sure to pass your positive feedback to our carer recruitment team. We are so glad you've had a good experience!

All the best,
Compass

Classificada 5 em 5 estrelas

From the start of my application I feel…

From the start of my application I feel that all the staff are well knowledged. Everyone I have had to deal with so far along this journey have been very helpful. I feel that with Compass I will have all the support and help when I need it.

23 de março de 2022
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Resposta da Compass Fostering

Hi Susan,
We're delighted to hear that you've had a good experience with us, and we hope to provide you with support and help whenever you need it.

All the best,
Compass Fostering

Classificada 5 em 5 estrelas

I have found Compass very good right…

I have found Compass very good right from myself and my husband making the initial phone call

23 de março de 2022
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Resposta da Compass Fostering

Hello Mrs Mitchell,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We hope to continue to provide you both with good support.
Warm regards,
Compass Fostering

Classificada 1 em 5 estrelas

Left heartbroken

After going through an awful lot, including medicals and meetings. Making changes to our familys routine ready to welcome,love and support any child we were lucky to care for and a panel date being set. We were then told we couldn't continue to due to our spare room possibly being needed in the future by one of our children (not the case) a mistake on their part that they over looked. I was heart broken and my children too. It's such a Shame that people can be put through all this and left heart broken because someone can't do their job properly. There was no discussions we were just cut off. There are so many children in need of a caring, loving and stable family life that we are desperate to offer that will go without and compass weren't bothered in making it work.

24 de dezembro de 2021
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Resposta da Compass Fostering

Hi Michelle,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

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