Compass Fostering Opiniões 115

TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Compass is a lovely company to work for on our experience, it really helps when you find the right social worker to support you. Compass has a straight forward system to use for note recording and eva... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve been fostering with Compass for nearly 8 years and had no experience previously. We have 2 children in our care, long term. Compass offer a fantastic wide range of training which can be tailored... Ver mais

Classificada 5 em 5 estrelas

Working with professionals in a wide range of departments who hear your voice and value your opinion is a breath of fresh air!

A empresa respondeu

Classificada 1 em 5 estrelas

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’ We have been turned down but cannot be told what has been said against us. Impossible... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de protecção de menores

Escrito pela empresa

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

115 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

None of your reviews talk about their…

None of your reviews talk about their actual fostering experiences with your company so having filled in an application form it is tricky to assess your company compared with others!! I did receive a call from your company today but your company spokesperson sounded as if she was sitting in a call centre which I did find a little off putting?! I will however press on unless I have reason not to?!

16 de dezembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Jenni,
Thanks so much for taking the time to leave us a review. We are glad to hear that one of our team got in touch but we apologise if the background noise was a little busy!

Your local recruitment officer is based in an open plan office with other teams near them. We can be a talkative bunch, sorry if it was too loud! We are happy that you've chosen to apply with us, and we are looking forward to the future!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Great company

Great company, child orientated with attention to detail and focus on welfare.

22 de novembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hello!
Thanks so much for taking the time to leave us a review. We're thrilled to be known as child-orientated while thinking about every young person's safety.
All the best,
Compass Fostering

Classificada 5 em 5 estrelas

I was made to feel at ease from day one…

I was made to feel at ease from day one and worked with a lovely social worker. All staff were friendly and very professional. The three day training course was outstanding and very enjoyable.

18 de novembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Emma,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We'll be sure to feedback to our team that puts on the training!

Wishing you all the best for your future in fostering and we'll be here with support if you need us!

-Compass

Classificada 5 em 5 estrelas

We found the processes really helped…

We found the processes really helped us to understand our own life experiences and how we can use them to help others

18 de novembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Vicky,
Very glad to hear that you've had a positive assessment and that the process was a good learning experience for you! We're wishing you all the best for your future in fostering, please get in touch with us any time!

Best,
Compass Fostering

Classificada 1 em 5 estrelas

Disgraceful service

Made contact as interested in fostering. Had an initial visit and my details were taken to assess next stage. I never heard another word. I tried several times to contact the office not no one returned my calls. I'm really not sure this organisation legitimate. Disgraceful service considering people genuinely want to help support young people. I wouldn't recommend Compass Fostering.

2 de novembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Helen,

We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would love the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 5 em 5 estrelas

I applied to be a foster carer through Compass

I applied to be a foster carer through Compass, the whole application was thorough and emotional in parts, i have now been approved, it has been a pleasure going through this process with them. I would recommend them to anyone who is starting their fostering journey.

29 de setembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Lea,
Thanks so much for taking the time for leaving us a review. We're so glad to hear that you'd had a positive experience with us and congratulations on being approved! We're wishing you all the best on your fostering journey and we'll be here with support for you.
All the best,
Compass Fostering

Classificada 1 em 5 estrelas

Not impressed.

Very poor experience.

My wife and I spent months jumping through hoops for these people but were concerned throughout with regards to their general lack of experience and professionalism.

The fact our assigned social worker had no experience with either fostering or children; and had spent most of the application process absent from work on sick leave was a huge red flag.

We were without explanation, contact, questions, 'ghosted' by this agency, no email, no letter, nothing.

When pressed they eventually provided a ridiculously cursory excuse, via email, with no feedback what so ever and no interpersonal contact, as to the fact they had rejected our application because I was apparently apprehensive about the process.

If this is how they treat human adults then I dread to think how little consideration is taken over actual helpless children.

It's absolutely no wonder there is a shortage of foster carers when one agency controls it all. One agency with one interest, money.

10 de setembro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Good afternoon,

We are so sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 5 em 5 estrelas

The process takes many months and is…

The process takes many months and is extremely thorough, as it should be. Our SW that assessed us was amazing and so supportive. We really enjoyed the experience. We now are putting all that we learnt into practice.

17 de agosto de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Mrs Seymour,

Thanks for taking the time to leave us a review. We are pleased to hear that you felt supported through what is absolutely a thorough process! We are always trying to find ways to make it as easy as possible.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Very Supportive

The process takes several months, as it would with any agency and could be considered quite intrusive, but again, it is to be expected with such a process.
We found that Compass were very supportive and helpful throughout the whole process, will answer any questions, and advise wherever needed to make the process as easy as possible

19 de julho de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Deborah,
Thanks for taking the time to leave us a review. We are pleased to hear that you felt supported by us throughout the process. We are always trying to find ways to make it as easy as possible.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

A long process.

A long process and very thorough but, it has to be. On the whole it was good and now I'm looking after a great little guy.

19 de julho de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Garry,
Thank you for taking the time to leave us a review. We are glad to hear that you've had a positive experience with us and it's fantastic that you are currently looking after a foster child!
Many thanks, Compass

Classificada 5 em 5 estrelas

Just starting our journey!

We’re just starting out on our fostering career as newly approved carers and both very excited. So far Compass have been fantastic and everyone is so friendly and helpful. We get a really good feeling about the support given to carers and all the training available. We can’t wait to start our journey with our new Compass family!

9 de julho de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Good afternoon!
Thanks very much for taking the time to leave us a review. We are so glad that you have had a positive experience with us! Congratulations on becoming newly approved and we wish you all the best for your amazing future! We'll be here with support and guidance for you any time.

All the best- Compass

Classificada 5 em 5 estrelas

We could definitely recommend Compass

All the staff at Compass made it an enjoyable process, obviously it did feel a little intrusive at times, but that’s to be expected. We would recommend anyone wishing to foster to choose Compass.

8 de junho de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Denise,

Thank you for your review.

We are really pleased to hear the you've had a good experience with us! Wishing you all the best for your fostering journey!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Compass have been absolutely incredible…

Compass have been absolutely incredible throughout my whole application and assessment process and continue to support me now with any referrals and training.
Every person I have dealt with throughout my time with compass has been warm and friendly, open and transparent and always on hand to help or answer questions.
I feel 100% supported and valued in my carer role

12 de maio de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Jenni,
Thank you for taking the time to leave us a review! We're thrilled to hear that you've had a positive experience with us. We pride ourselves on having open and friendly staff (if we do say so ourselves)! You're making a brilliant difference, so we're glad we're able to make you feel valued.

Many thanks,
Compass Fostering

Classificada 5 em 5 estrelas

Good experience

Good experience. Everyone has been very helpful and supportive through my fostering application process.

12 de maio de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Yasmin,

Thank you for taking the time to leave us a review. We're delighted to hear that you've had a good experience with us throughout your assessment. We'll continue to support you 24/7!

All the best,
Compass Fostering

Classificada 5 em 5 estrelas

The whole experience of the assessment…

The whole experience of the assessment has been very positive and we think due to the wonderful assessor we had it made this invasive process easier, our form F assessor was Claire Connors she constantly gave us useful resources, explained the ups and downs of fostering, but also gave us lots of encouragement. We are eternally grateful for claires endless patience and belief. Every compass staff member we have spoken to on the telephone or virtually has answered every enquiry we have made in a pleasant manner and very helpful and all of them have come across as friendly, warm and welcoming and we thank you for this.

8 de maio de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Amanda & Chris,

Thanks for your review. We are delighted to hear that we were able to support you through your assessment process, we will be sure to feed this back to the social work and recuitment teams! We wish you the best of luck through the rest of your fostering journey.

Kind regards,
Compass Fostering

Classificada 4 em 5 estrelas

We have just been confirmed as foster…

We have just been confirmed as foster carers, but not yet had a child placement. Throughout the application process, we found compass to be supportive, friendly, and very detailed in their processes.

5 de maio de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Susan,

Thank you for the review. We will be sure to pass your positive feedback to our carer recruitment team.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Good communication

Good communication, access to interesting articles and good training.

5 de maio de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Mr Benison,

Thank you for the review. We are pleased to hear you've happy with the communication, articles and training throughout the assessment process.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

following up on my previous…

following up on my previous review,compass got in touch within 24hours and checked our file to say that there had been a misunderstanding regarding our application since then they have been amazing all information forwarded to us,very impressed with service recieved,i now have confidence in this agency and look forward to starting our journey,once again thank you lauren and the team 10/10

21 de abril de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi John,

Thanks so much for taking the time to leave a follow up review.

We are pleased to hear the team was able to resolve your initial concerns in a timely manner. Please don't hesitate to get in touch if you have any further worries.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

We are excited to get started after…

We are excited to get started after getting through the assessment process which did take a while but was so worth it! Compass were very supportive and answered all of our questions no matter how stupid they may have been.

13 de abril de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Paula,

Thank you for your review.

We are really pleased to hear the assessment process went well for you and are excited for you to get started!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

the whole experience was not as hard as…

the whole experience was not as hard as we expected it was very educational and we learnt a lot of useful information.

12 de abril de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Laura,

Thanks for taking the time to leave us a review. We are pleased to hear the process was easier than you expected, we are always trying to find ways to make it as painless as possible. We hope you can continue to learn new things in your fostering journey!

Kind regards,
Compass Fostering

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais