Compass Fostering Opiniões 115

TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Compass is a lovely company to work for on our experience, it really helps when you find the right social worker to support you. Compass has a straight forward system to use for note recording and eva... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve been fostering with Compass for nearly 8 years and had no experience previously. We have 2 children in our care, long term. Compass offer a fantastic wide range of training which can be tailored... Ver mais

Classificada 5 em 5 estrelas

Working with professionals in a wide range of departments who hear your voice and value your opinion is a breath of fresh air!

A empresa respondeu

Classificada 1 em 5 estrelas

Despite reassurances from Compass that people only get turned down if there is something ‘very severely wrong’ We have been turned down but cannot be told what has been said against us. Impossible... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de protecção de menores

Escrito pela empresa

Compass Fostering is a leading and respected independent fostering agency in the UK. We have been recruiting and training foster carers for over a decade, and pride ourselves in delivering the highest standard of support for our carers.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

115 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Our experience so far hasn't been all…

Our experience so far hasn't been all positive with Campass. Assessment was great and we were looking forward to our first  placement but so far my husband and i  feel we should resign and this is due to lack of professionalism. We do not feel our views and values are respected and worried this will become worse once we have a placement.

7 de abril de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Doris,

We're really sorry to hear your experience of Compass hasn't been positive so far. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

My Journey

Every person from beginning to end has been lovely to me, this is all very new to me and they are very patient and helpful. I have had constant contact with them. Be prepared to be taken on a journey of your past present and future but 💯 worth it.

31 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Maria,

Thank you for the review. We are aware of how long the process can take but are so pleased to hear that despite this we were able support you through it!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Although the process has been long due…A positive experience nonetheless. I am keen to receive my first placement and begin my foster carer journey.

Although the process has been long due to a change of social worker mid way through, I have felt supported and nurtured throughout the application. Both social workers, Sobia and Nicola have been very easy to talk to both on a professional level and a personal level. My panel experience was virtual but it was A positive experience nonetheless. I am keen to receive my first placement and begin my foster carer journey.

31 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Kate,

Thank you for your review. We are delighted that our social workers were so supportive during your assessment, we will pass on your kind words.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

New Foster Carer

My experience so far had been great. Communication is fantastic and the staff are all knowledgeable , friendly and helpful.
Would recommend Compass to anyone!

31 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Lisa,

Thank you for taking the time to give us a review. We are thrilled to hear the team have been so supportive. If you do decide to recommend us remember to make use of our carer recommendations scheme!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

I have found compass very helpful …

I have found compass very helpful kind and supportive it's a pleasure working with such nice people

16 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Lorraine,

Thank you for your kind review. We will be sure to pass your kind words onto your social worker and the recruitment team. :)

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Application Process

Very professional & supportive throughout the whole application process

16 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Denise,

Thank you for taking the time to give us a review. We are pleased to hear your experience of the application process was a positive one, especially during these tricky and uncertain times!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Highly recommend

From the moment we enquired at Compass Fostering we’ve had nothing but expert knowledge, kindness, professionalism and honesty.

16 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Rosie,

Thanks for your review. It makes us very happy to hear that we were able to offer you all the support you needed through your assessment process, we will be sure to feed this back to the social work and recuitment teams! We wish you the best of luck through the rest of your fostering journey.

Kind regards,
Compass Fostering

Classificada 4 em 5 estrelas

Its hard to comment at the minute

Its hard to comment at the minute, we have been waiting since Christmas for a placement and are just going through a planed placement at the minute.

15 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Annette,

Thank you for your review. We want to make sure that each placement made is right for everyone, which is why sometimes it can take a little longer than expected. Hopefully you won't have to wait too much longer!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Amazing

Amazing. Had a very positive through assessment. Social worker was very supportive and we are looking forward to our first placement! 🙂

15 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Sharon,

Thank you for taking the time to give us a review. We are delighted that your social worker was so supportive during your assessment, we will pass on your kind words. We hope you continue you have a great experience with Compass as you prepare to start caring for children, we are here to support you every step of the way! :)

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Went through the process during…

Went through the process during lockdown so took longer than normal but enough assistance throughout

15 de março de 2021
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Resposta da Compass Fostering

Hi Clare,

Thanks for your review. We're pleased to hear that we were able to assist you through the process during this difficult time for everyone. We hope you enjoy your new career as a foster carer!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

When I contact staff members to help me…

When I contact staff members to help me with a particular query or problem about my job as Foster Carer, they are always very supportive and they get back to me quickly and efficiently directing me in the right track.

15 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Maria,

Thanks for your review. It makes us so happy to hear that the team are able to help you with any query or problems you come across!

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Very supportive

Very supportive, friendly and quick to respond during our process so far.
They have been very professional during the entire process and we would definitely recommend.

8 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Jennifer,

Thank you for taking the time to give us a review. It's great to hear the assessment process has been positive for you, we strive to make this as quick as efficient as possible!

Kind regards,
Compass Fostering

Classificada 4 em 5 estrelas

Would recommend Compass

Very well organised assessment process, good and constant communications, friendly team, lots of useful information provided. Great social worker allocated to me during assessment process who supported me exceptionally well throughout.
Only negative was that when I received my Compass Welcome Pack once approved, the welcoming letter was addressed to somebody else not me (obviously a copy and paste error)

8 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Karen,

Thanks for your review, we're so pleased to hear your kind works about the team.

Thanks also for your feedback on the welcome packs - it does sound like a copy and paste error, so we will ensure this is fed back to the Compliance teams to ensure that more care is taken with this in future.

Kind regards,
Compass Fostering

Classificada 1 em 5 estrelas

Bitterly disappointed in Compass

Bitterly disappointed in Compass.

This being my first placement and feel I’ve had no back up support at all!

The child is extremely difficult and has such complex needs in which I’ve had no experience with.

I have already resigned from this position. Which saddens me deeply. I spent a lot of time and money getting my property up to Compass expectations but feel let down.

8 de março de 2021
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Sandra,

We're really sorry to hear your experience of Compass hasn't been positive. I have passed your feedback onto the Compass Fostering North team and will ensure someone contacts you to discuss this in more detail.

Kind regards,
Compass Fostering

Classificada 5 em 5 estrelas

Supportive, child focused and innovative

I've worked for Compass for 4 years now, and have had endless support, encouragement and access to training. I've had regular pay reviews and have also been promoted, it's a great business to work for career wise.

If you want to work or foster with an agency that puts the child at the centre of everything they do, Compass are the agency for you.

1 de março de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Zoe,

Thank you for your review. We are so pleased that you enjoy working with us and hope that we can continue to provide a working environment that is beneficial for all!

Many thanks,
Compass Fostering

Classificada 1 em 5 estrelas

Our mistrust arose through Compass's inept lack of professionalism,

We began the process of becoming Foster Carers - a few months in, we received a call stating our application was being ceased. When pushed, the social worker stated it was due to a negative article, from 5 years previously, of a different branch of a Christian church that we are involved in.
The cessation was later explained away as a mistake but only after we had challenged it on the grounds of discrimination and showed the falsehoods contained therein; despite the social worker doing her best to avoid such discussion.
Subsequently that social worker removed herself from our case and, after 3-4 weeks, no other social worker had been informed to us.
We made a formal complaint on a number of counts including Religious Discrimination: needless to say Compass Fostering finally reported back, blaming a simple misunderstanding for the interruption to our application.
Unfortunately we felt unable to proceed any further with Compass Fostering due to the breakdown in trust with them.
We were upset by the experience, whilst we may apply elsewhere, we would never consider working with Compass Fostering.

27 de fevereiro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi Richard,

We are sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 2 em 5 estrelas

Having worked with compass for a few…

Having worked with compass for a few years, I feel it was better managed previously . The new management has there own agenda and they haven't paid me for the work I did for them, knowing I cannot do anything. But I want to wish them the best with my money 💰.

9 de fevereiro de 2021
Opinião espontânea
logótipo da Compass Fostering

Resposta da Compass Fostering

Hi George,

We are sorry to hear you haven't had a positive experience with Compass Fostering. Unfortunately there isn't enough information in your review for us to contact you directly. We would like the opportunity to discuss this further with you, please could you send an email to carer.enquiries@compassfostering.com with 'Trustpilot' in the subject line.

Many thanks,
Compass Fostering

Classificada 1 em 5 estrelas

Confusing Conclusion

Applied to be a foster career with my partner and were told we have a limited social network and no experience. This makes the review seems biased but the feedback doesn't make sense and the comments re it were plain insulting. My partner's family lives round the corner to us but can't be counted because his mum works and sister has kids. His dad and brother are being ignored completely as neither of them work or have children to look after and they won't tell us the reason for this. We don't have a lot of experience with children and were willing to look into volunteering but we aren't being considered because of the social network. They have instead told us to make friends with complete strangers to get them to look after any kids if we need them to. Again we have friends but they work so the conclusion is only apply if you have 'friends' who don't work and are happy to look after your children. Family doesn't count. In the meantime we have been accepted by another agency who have said we have a brilliant social network and lots of experience. If you are applying to be foster parents don't bother with compass, it has almost been four weeks now and they still haven't told us whether we are going to be accepted but we assume it is a no.

8 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Extremely helpful company

I applied to become a foster carer through Compass' Facebook page. They were extremely quick and helpful when sending me all the information i needed. When a member of the company got in touch with me, they were extremely helpful in answering any questions or doubts that i had. I would highly recommend approaching Compass Fostering if you are looking to become a foster carer!

10 de agosto de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Very supportive agency

I have been with Compass for 18 months now, and my journey has been very positive, I have felt well supported along the way. My supervising social worker has 'had my back' when I've needed her to and always returns my calls if she doesn't answer straight away. Other methods of support are available to me such as training, support groups and supervisions each month, however, I have on occasion telephoned my SSW just to let off steam. Fostering is a tough job, and you need to be strong to do it, but with the right support it can be an amazing experience, and with Compass I cannot fault my experience with them.

29 de julho de 2020
Opinião espontânea

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