Converge ICT Opiniões 174

Very disappointing service and customer support experience with Converge.

We already experienced intermittent internet issues last year that took almost 1 month of constant follow-up before anything was resolved. Now we have completely lost internet connection for several days, and the handling of our case has been extremely frustrating.

The biggest issue is the poor coordination and inconsistent communication. Different agents and technicians give different instructions, updates are unclear, and follow-ups are very difficult. We were even told conflicting information regarding requirements needed for repair, which caused further delays.

As a customer who relies on internet service for work, this situation has caused major inconvenience and stress. It should not take multiple follow-ups, repeated calls, and escalation just to get proper assistance and accurate updates.

I hope Converge improves not only the stability of their service but also how they handle customer concerns and technical support cases.

Always no internet every night when I need it most. Useless, worthless, always no internet, I already talked with a service guy yet all he said is to reset but nothing even changes. It's so worthless that converge is always the cause of my due date tasks, always delaying things for me instead of being efficient. It became so useless that no internet took from 10pm to 5am like wtf do I do when I have soemthing to finish at night and required to pass by tomorrow???

F converge they are so inconvenient and non-accountable when it comes to their costumer!

Slow customer service, not reliable. only fast if you will connect for the first time, anything after that, they will ignore you

I expected more from Converge, but recently the speeds have been terrible—sub-1 Mbps on both upload and download almost every day. Overall, the service has been really disappointing. The entire South Mindanao region was down for nearly two weeks, and now we keep receiving daily texts from Converge about internet disruptions. There’s literally not a single day that goes by without one.

I didn’t think it was possible for an internet provider to be this consistently disappointing, yet Converge somehow proves otherwise. Calling this “poor service” is generous because that would imply it works sometimes. What you’re offering feels like instability disguised as a paid connection.

Speeds are barely usable, disconnections feel constant, and latency is so bad that anything real-time becomes pointless. Packet loss isn’t occasional, it’s expected. This isn’t just inconvenience, it’s a pattern of failure.

And that failure cost me something that actually mattered. I lost a premier playoffs match because of this connection. Not because of skill, not because of strategy, but because the internet completely gave out at the worst possible moment. All the time and effort put into getting there was wasted because the service I’m paying for couldn’t stay stable.

That loss keeps coming back to the same issue. Every lag spike during that match, every delay, every disconnect directly affected the outcome. It wasn’t a fair loss, it was a technical failure deciding the result. What should have been competitive turned into hoping the connection wouldn’t collapse, and it did.

What makes it worse is that this wasn’t surprising. The service is so unreliable that even going into that match, there was already doubt. And that doubt was proven right. That premier playoffs loss is exactly what this service leads to when something actually matters.

Day after day, the same problems repeat with no improvement. No stability, no consistency, no urgency to fix anything. It feels like once payment is made, service quality stops being a priority.

At this point, choosing Converge feels like risking important moments on a connection that can’t be trusted. That playoff loss is proof of that.

Giving this a 1-star review already feels generous. Realistically, this level of service doesn’t even deserve that.

this is the second time within 2 months that our wifi has been down for the same reason. converge took a month to fix the issue and we had to buy a new portable router (not converge) just so we could function properly. their customer service is terribly rude. they ignored our problem and told us the outage would last 1 week, but it lasted a month. they even had the audacity to charge us for the month we did not have internet.

You know its good and all but it sometimes stop for no reason and takes too long to reconnect after paying or never connects at all even in small games keeps it lag I know its not my pc

AWFUL EXPERIENCE, RANDOM DISCONNECTS AND BARELY ANY FIXES.

This is absolutely infuriating. Your customer service is really subpar. The internet speed is quite unreliable and weak for a company whose description is fastest fiber internet.
Get good

i absolutely HATE converge and its services. any day or any time my wifi cuts off for DAYS at an end and costumer service is one of the worse things ive ever seen. i cant even have a normal weekend or just have fun online with converge. theyre SCAMMERS. i hope you dont experience what i had with this shitty service i wish i can give it zero stars

Dear Cebu branch Converge

I am beyond furious and completely disappointed with Converge Cebu. I availed their lowest plan, the BIDA888, thinking it was a decent entry-level option for my rented place. Big mistake. From the very beginning, they treated me like I was some kind of burden instead of a paying customer.
They knew from the start that there was already an existing Converge line in the property — it was just cut from the previous tenant. I even showed them proof that the wire could easily reach the house. But did they make even the slightest effort to install it? NO. Zero. They just dragged their feet, made excuses, and then mid-process, they suddenly decided to CANCEL everything without even trying properly.
Their technician or whoever was handling it skeptically told me “the wire cannot reach the house” — even though I literally had photos and the previous setup as proof. Then they had the audacity to claim “the box is already full.” What a blatant lie! I’ve seen other people in the area get installed without issues. It’s clear they just didn’t want to bother with the lowest plan customer and came up with lazy excuses to ditch me.
This is unfair and unprofessional treatment. I waited days, followed up multiple times, and got nothing but disappointment and wasted time. No installation, no service, no respect for the customer who already signed up.
Never again. If you’re thinking of getting Converge Cebu, especially the BIDA888 — DON’T. Go somewhere else that actually values customers and puts in the effort. Worst ISP experience ever.
Converge Cebu, do better. This kind of imbalance and laziness is disgusting.

Converge was good at the beginning of my subscription and internet is really fast but just recently, after more than 2 years using them we are encountering this trouble. Everyday starting at 9am until 5pm the internet is down and be back at 5pm. Seems like someone else is using our connection during the day. I have been complaining to converge about it many times and urged them to send a technician to check the line but nobody came. They are all promises that they will really send someone and make it urgent but it is almost a month.

5 days without internet. No feedback, Very poor customer service. I will end my contract to your company.

Customer service is very poor. I had to contact them multiple times, yet my upgrade and billing issues are still unresolved.

Very poor customer service from Kaldor. Not even reading my message and intentionally disconnected the conversation! 😡🤬😡🤬😡🤬

In terms of speed, it’s fairly stable at times, but it doesn’t make up for the frequent outages and long wait times just to reach customer service. Fixes can take days or even weeks, with little to no updates or compensation.

Honestly, you’re better off switching to a more reliable provider like Red Fiber or others.

Converge is just the absolute worst. First of all, they'll ruin your home by drilling holes in the walls to fix wires and low-key threaten you by saying if they don't do that, there's no other way. The supposedly 5G high tech fibre service I have (that I'm paying through the nose for) has a wire flung up over and through tree branches and is looking super flimsy to me. Then there's their horrific customer service which NEVER gets back to you EVER and now I have TWO super unsightly wires crawling over my walls and my landlady hates how they destroyed my living room window so the wire could pass through it (on the way to the trees). Oh, and the performance is spotty, at best. Fast if you're lucky, painfully slow way too often (and I have to work from home and pray whenever I've got a meeting or an interview). Seriously, do yourself a solid and do NOT get Converge (unless you're some sort of masochist).

From Good to A Gery Bad experience with the technical and after Sales Service..
After experiencing a good 2year contract Account from years
2023-2025 with plan 1499 (300mbps)..
We upgraded the plan to 1599 (500mbps) !!then... the Worst Began...
From 2025- present..Either;
Monthly Intermittent service or
No internet service at all..
Worst part is the technical Service Support they provide..
Cannot recommend Converge these present times..
maybe management has change or somthing.. Sad...

More than 1 month now w/o internet connection.