Food was delivered on time. Food itself was delicious and very well portioned. A little more expensive than a take away but you can see that quality ingredients were used
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Chettinad chicken was too dry with no sauce at all (the pic on the website was deceptive). And it wasn't spicy at all. It was nothing but too big chunks of chicken on the bone. I'll never recomme... Ver mais
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Absolutely delicious Indian food that was so much better than from the supermarket or local take away. Freshly prepared and so much more flavour. We had the Butter chicken, keema lamb and a paneer dis... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Flavers connect the world to the world of food by giving you the choice to order from 500+ dishes and 15+ cuisines! We deliver home-cooked food lovingly prepared by 100+ chefs straight from their kitchens to your home, so you can enjoy healthier home-cooked food without needing to cook yourself! We believe that the best food and most authentic tastes come from the kitchen tables of home-chefs who use best kept secret family recipes from generations back. The way they cook and the ingredients they use guarantee an array of original flavours that can’t be replicated in restaurants and commercial kitchens, bringing you straight to the corners of the world our chefs come from. Whether it is jerk chicken from the Caribbean, braised short ribs from Korea, chicken tikka masala from India, or goulash from Eastern Europe, Flavers offer authentic flavours you can’t find elsewhere! We share more than food, we share culture and stories, and we take you on a journey of flavours we are sure you’ll love!
Informações de contacto
85 Great Portland Street First Floor , W1W 7LT, London, Reino Unido
- 01628 563552
- support@flavers.uk
- www.cookmygrub.com
3,9
Bom
139 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Food
Excellent food with great value. Very good aftercare support if required.
16 de setembro de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!
The taste of the Caribbean Chicken was…
The taste of the Caribbean Chicken was excellent … however the packaging of the plastic container looked cheap and the sticker over the packaging needs to explicitly state what the ingredients are and not refer you to the web site. Who has time for that?!
23 de setembro de 2022
Resposta da Cook My Grub
Hi Mike,
Thank you for taking the time to review us on Trustpilot. We appreciate your feedback and are constantly looking to improve the service. We're taking back the points raised by you to our operations team to look into.
Regards,
Support Team
Cook My Grub
no customer service with order wait for weeks
I ordered with Order ID: sH-fYzN and waited for a week. After 2 days when the food was not delivered, I enquired and then after another day of wait, I was said it was delivered to wrong address.
Then again, same menu is re-ordered and I am still waiting for next week delivery. The charges include 5£ for delivery and 1 extra for service. Seriously, what about the agony I suffered? Why should I even order from this site and wait so many weeks?
Online chat barely exists. They take hours to respond.
17 de setembro de 2022
Resposta da Cook My Grub
Hi Narendra,
We do understand and share your disappointment at the first order not being delivered on time.
However, we are a bit surprised with your review as we have given you the best possible resolution and added a complimentary Biryani at no additional cost as well. As a small business we are reliant on DHL/Parcelforce to fulfil the delivery. In this instance, they have let both of us down.
Could we please request you to re-consider and at least try the food and use the service before leaving us a poor rating
P.S. We have tried to call you several times but are unable to get through.
Regards,
Support Team @ CMG
Have only cooked one item at present
Have only cooked one item at present. Perfect results, very tasty. Look forward to cooking the other items.
14 de setembro de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!
Ordered multiple times from different cuisines
I've tried food from multiple Chefs & cuisines now. Great concept, all delivered fine and the food is always delicious & authentic. Can't wait to order again.
2 de setembro de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chefs!
1st order cancelled by site and…
1st order cancelled by site and reinstated for following week at higher charge, After using chat service apology received and order to be delivered FOC and was assured 0 problems would occur, when order eventually arrived the following week it was short of one of the dishes and the use by date for the meals were all the next day. Flavour of the food was very nice and good quality. A shame about the service.
7 de setembro de 2022
Resposta da Cook My Grub
Hi Celia,
Thank you for taking the time to submit a review about Cook My Grub.
Just to clarify:
- The order was cancelled by the chef due to unavoidable personal circumstances
- The higher charge for the replacement order was due to the discount code previously applied already on the 1st order. Our team compensated and in fact gave you a full refund on the order
- The missed out dish was an honest mistake by the home chef who has sent her apologies and offered to have it sent across at a later date
In any case, we’re sorry to hear that you didn’t have a good experience ordering from us. We will be in touch soon to see if there is anything we can do to help turn your experience around.
Regards,
Customer Support Team
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!
Good cooks
Good cooks
App needs a bit tweaking
Cannot currently cancel or edit order without emailing
31 de agosto de 2022
Resposta da Cook My Grub
Hi GP,
Thank you for taking the time to submit a review about Cook My Grub.
We’re constantly updating our app based on customer feedback and adding new features. We will pass on your request to our tech team.
Thank you.
Regards,
Customer Support Team
Absolutely enjoyed our dinner
Absolutely enjoyed our dinner. We thought that the flavour and quality was topnotch
Thank you Angshuman 👏👏
26 de agosto de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food and will pass on the compliments to the chef!
Ordered twice the first was cancelled…
Ordered twice the first was cancelled due to family emergency the gentleman could not cook. The second order arrived in a timely fashion but one of the containers broke and contents leaked into the cardboard box.Overall a very disappointing experience.
14 de agosto de 2022
Resposta da Cook My Grub
Hi Shilpi,
Thank you for taking the time to submit a review about Cook My Grub.
We’re sorry to hear that you didn’t have a good experience ordering from us. We will be in touch soon to see if there is anything we can do to help turn your experience around.
Regards,
Customer Support Team
Food was delicious
Food was delicious. Well cooked and packed.Will definitely be ordering soon again.
11 de agosto de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Delicious
Ordering was straight forward as was delivery. Very well packaged and chilled. Delicious flavours. Will definitely use again
11 de agosto de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Delicious Korean meal, thank you Yun
Ordered Korean from Yun. Arrived on time and well packaged with really useful emailed heating instructions. Food was delicious, easily up to good takeaway standards.
26 de julho de 2022
Opinião espontânea
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Very good food
Very good food. Well cooked and packed. Touch of authenticity is present.
11 de julho de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Tasty home cooked meals
Tasty home cooked meals. Arrived in a well packed cooler box. I like the concept of ordering from actual chefs than takeaways. We ordered a meal for 5 from Bengali chef Angshuman and it was well worth it.
9 de julho de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Delivery fee is far too much along with…
Delivery fee is far too much along with the service charge
24 de junho de 2022
Resposta da Cook My Grub
Hi Reez,
Thank you for taking the time to submit a review about Cook My Grub.
We are constantly negotiating our delivery pricing with the third party logistics company we use and will pass on any reductions onto our customers in the future.
Regards,
Customer Support Team
Excellent food
Excellent food, I am extremely happy with the chef and food delivered.
22 de junho de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Excellent
Everything was great..From super quick delivery to the delicious food ordered. Will definitely be ordering soon again. Thank you for the wonderful service :)
21 de junho de 2022
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
Resposta da Cook My Grub
Thank you for using our service. We're glad you enjoyed the food!
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