Ordered a complete bathroom suite from the Alton branch. Louise was extremely helpful in every aspect of the process including coordinating delivery. The prices they were able to offer with one... Ver mais
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Leia as opiniões dos outros
Ordering online was easy. Confirmation received first thing the following morning with a delivery date. I needed to change this, but this wasn't a problem for Coomers. The date was amended within half... Ver mais
A empresa respondeu
We have been using Coomers for a DIY project that we are currently working on. Initially we visited the Haslemere site for advice on the materials we would need. The guy behind the sales desk was... Ver mais
A empresa respondeu
Great service, quick delivery. Coomers called to say when delivery would be made, staff were polite and really helpful. The delivery was on time and done efficiently. Every effort was made to deliver... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Coomers builders merchants, provides top quality timber and building supplies to tradesmen, developers and the general public - Find out more online today!
Informações de contacto
3&5 Woolmer Way, GU35 9QE, Bordon, Reino Unido
- 01420 482828
- info@coomers.co.uk
- www.coomers.co.uk
4,9
Excelente
816 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
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Click and collect
I ordered some cement online, went to collect it and the counter staff were a bit bemused. I got the impression that this was not a regular thing but it all went smoothly.
4 de setembro de 2023
Resposta da Coomers Timber & Building Supplies
Dear Colin
Thank you so much for your recent order and for taking the time to leave us a review.
We are sorry to hear your collection didn't go as smooth as expected and we will look into our procedures to ensure we improve on that front.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers saved the day!
Brilliant, helpful people at both Alton and Bordon branches. Driver friendly and very helpful also. Great service and intelligent thinking with regard to my delivery. Thank you
15 de setembro de 2023
Opinião espontânea
Resposta da Coomers Timber & Building Supplies
Dear Angela
Thank you for your review regarding your shopping experience at both Alton and Bordon. We are pleased to hear you found our driver friendly and helpful.
We look forward to helping you again in the future.
Many Thanks
Martyn
Coomers Customer Service Team
Great service and exactly what I needed…
Great service and exactly what I needed thank you
3 de setembro de 2023
Resposta da Coomers Timber & Building Supplies
Dear Phillip
Thank you for your recent order and for taking the time to leave a review. We are pleased to hear you received great service.
Many Thanks
Martyn
Coomers Customer Service Team
Excellent service
Easy online ordering, great prices, fast delivery on day requested. Very friendly delivery driver.
Great all round service, will definitely use again and would highly recommend.
Thanks
28 de agosto de 2023
Resposta da Coomers Timber & Building Supplies
Dear Gwyn
Thank you for taking the time to leave a review. We are pleased to hear of your experience with ordering, our prices, and our delivery driver.
We look forward to helping you again in the future.
Many Thanks
Martyn
Coomers Customer Service Team
Resposta da Coomers Timber & Building Supplies
Dear Chris
Thank you for your review and for your recent order.
It's nice to hear you received great service and found our prices excellent.
Kind Regards
Martyn
Coomers Customer Service Team
Coomers my first stop for materials
My product was well priced and delivered promptly and carefully.Communication with Coomers regarding my specific delivery challenges was excellent resulting in a seamless delivery.Coomers staff are friendly and knowledgable making Coomers my first stop for building materials.
6 de agosto de 2023
Resposta da Coomers Timber & Building Supplies
Dear Robert
Many thanks for your recent order and review.
We are pleased to hear that your experience with delivery and communications was prompt and excellent, and that5 you found our staff friendly and knowledgeable.
Kind Regards
Martyn
Coomers Customer Service Team
Easy to order and came on time
8 de agosto de 2023
Resposta da Coomers Timber & Building Supplies
Dear Mr Bahaire
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you found it easy to order online and that we delivered on time for you.
Kind Regards
Martyn
Coomers Customer Service Team
Great service
Great service the on line app for click and collect is so easy to use
7 de agosto de 2023
Resposta da Coomers Timber & Building Supplies
Dear Mr Brennan
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you found our online ordering for click and collect easy to use.
Kind Regards
Martyn
Coomers Customer Service Team
Delivery expectations
I knew I couldn't pick up the sheets of ply in my car so was happy to pay the delivery charge.
Expecting a delay on delivery of 3 to 5 days I was pleasantly surprised when email came back quickly stating delivery for following day. And sure enough a van turned up well before lunchtime and delivery accomplished.
7 de agosto de 2023
Resposta da Coomers Timber & Building Supplies
Dear Gerald
Thank you so much for your recent order and for taking the time to leave us a review.
We always try to get goods delivered as quick as possible and are happy to have done so for you.
Kind Regards
Martyn
Coomers Customer Service Team
Only interested in Trade
Bordon Coomers
5/8 staff milling about
No greeting
2 Staff on PC's
5 Staff see us at till waiting
Rush and hide in office
14 de agosto de 2023
Opinião espontânea
Resposta da Coomers Timber & Building Supplies
Dear Ray B
Firstly, can we thank you for leaving feedback for us and raising your concerns.
We are so sorry to hear of your experience at our Bordon branch and can ensure you this is being investigated as we pride ourselves on our service.
With seven yard staff and four drivers on site there can be a lot of activity in and around our transport co-ordinator's office at the end of the sales counter. However we would expect someone to have acknowledged your presence even if there was not an available member of the sales team. We intend to review our policies and remind staff of the high standards we expect in customer service.
We wish you well and hope that one day you might give us another opportunity to do better.
Kind Regards
Martyn
Coomers Customer Service Team
Great staff, fair price
Whether I go in the store or get things delivered, the staff are great and kit is good quality at a fair price.
25 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear James
Thank you so much for your recent order and for taking the time to leave us a review.
We are pleased to hear that you find our staff are great to deal with and that your experiences in-store or with deliveries have been consistently good.
Thanks for letting us know that you found the products you purchased to be good quality and well priced.
Kind Regards
Martyn
Coomers Customer Service Team
Really friendly and helpful delivery…
Really friendly and helpful delivery driver. Made an online purchase and was given a delivery date but no idea of the time for delivery or the times they deliver in the day.
21 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Sharron
Thank you for taking the time to leave a review - your feedback is greatly appreciated. We are pleased to hear how friendly and helpful our driver was.
As a rule we do specify a day rather than a specific time as we have a very busy fleet of vehicles and delivery schedules are not made until late the previous day.
We can usually accommodate an AM or PM delivery if requested in the notes of any order, but we have taken your comments onboard.
Kind Regards
Martyn
Coomers Customer Service Team
Easy to order and delivery was well…
Easy to order and delivery was well organised and friendly. Ordered decking timber. Better quality timber than Wickes, B&Q etc. for just £100 more.
19 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Ian
Thank you for your recent order and for taking the time to leave us a review.
We are glad to hear you found ordering easy and that the delivery was well organised and friendly. It's great to hear you were pleased with the quality of the decking you ordered.
Kind Regards
Martyn
Coomers Customer Service Team
Fast delivery and very helpful
19 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Dave
Thank you so much for your recent order and for taking the time to leave us a review.
We are happy to hear that you found the process, service, and delivery helpful and fast.
Kind Regards
Martyn
Coomers Customer Service Team
Easy to order, fast accurate delivery
2 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear MT
Many thanks for both your order, and for taking the time to review your experience. We are happy to hear that you found it easy to order and you received a fast delivery
Kind Regards
Martyn
Coomers Customer Service Team
Staff went out of their way to get me a…
Staff went out of their way to get me a delivery and it was bright and early.
5 de julho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Simon
Thank you for taking the time to leave a review - it is much appreciated
We are so pleased to hear that you were happy with our staff and our delivery service.
Kind Regards
Martyn
Coomers Customer Service Team
Never been before, I was impressed 👍🏻
Clean, tidy, organised, friendly people.
Loaded my sand into the car for me.
No complaints here 😃👍🏻
26 de junho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Rose
Thank you so much for your recent order and for taking the time to leave us a review.
It's always nice to hear positive things about our branches and our staff and we are very pleased you had such a great experience.
Kind Regards
Martyn
Coomers Customer Service Team
Efficient and prompt
24 de junho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Kate
Thank you for your recent order and for leaving this review of your experience.
We are so glad to hear you found the online service efficient and prompt and look forward to helping you again in the future.
Many thanks
Martyn
Coomers Customer Service Team
Warped timber
The Timber I ordered was delivered promptly and the driver was very courteous and helpful, but when I started to use the wood I found some was very warped and could only use some short lengths I managed to cut from the full length.
25 de junho de 2023
Resposta da Coomers Timber & Building Supplies
Dear John
Thank you for your order and for taking the time to leave feedback for us.
We are very sorry to hear that you had some issues with the timber you received. I have spoken to a senior member of the Branch team and asked them to contact you, but they have been unable to reach you so far.
We would always advise that any issues are raised as soon as discovered so we can put things right, but will be happy to discuss with you as soon as we can make contact.
Thank you for the positive comments regarding the delivery and the courteousness of the driver.
Kind Regards
Martyn
Coomers Customer Service Team
Good all round experience trading with Coomers.
The online experience was easy and quick, the delivery process was also quick and easy, I also went to the depot and bought some extra items, and the in store experience was also quick and easy.
21 de junho de 2023
Resposta da Coomers Timber & Building Supplies
Dear Andrew
Many thanks for both your order, and for taking the time to review your experience online and in-store. We are happy to hear that you found everything quick and easy.
Kind Regards
Martyn
Coomers Customer Service Team
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