Absolutely brilliant 😊 They are my go to place for all my spare parts for the brother machines also any accessories I need. Monday afternoon I ordered a brother trolly bag and a few more accesso... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
The Largest Range of Sewing Machines in Lincolnshire. With over 50 years in the trade and a family run business since 1982, we are proud of being the area's leading provider of Sewing Machines, Plus a on-site Service and Repairs Centre. 70+ Machines in our showroom and a huge stock at all times
Informações de contacto
53 High Street, LN5 8AN, Lincoln, Reino Unido
- 01522 521841
- info@Coulingsewingmachines.co.uk
- www.coulingsewingmachines.co.uk
4,8
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
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I am always honest
I am always honest. I am very disappointed with my 1st order which leaves me no confidence in your Company. The item I ordered was not the item I received, not only that but, I was informed that the return cost was down to me. Can you believe this, I didn’t get what I ordered and I have to pay for the mistake made at your end. It would have made you a better Company if you had sent my actual order ASAP but I think you will wait until my return arrives to you.
All in all this is a very honest review, 1 star was too much. I do hope the item I paid for is on the way back to me with £4.25 postage refund I paid for the return.
26 de março de 2026
Resposta da Couling Sewing Machines
******** UPDATE 7.04.26 -
Just to confirm we received the original foot control and refunded you the £4.25 return postage on 02.04.26
The new foot control has been dispatched so should be with you shortly.
********
We’re really sorry to hear about your experience and appreciate you taking the time to leave a review.
This certainly isn’t the standard of service we aim to provide, and we completely understand your frustration at receiving an incorrect item and being asked to cover the return cost. That’s not the experience we want any of our customers to have.
Unfortunately, we’re unable to locate your order based on the information in this review. We’d genuinely like to look into this for you and resolve it as quickly as possible. Could you please get in touch with our customer service team directly, info@coulingsewingmachines.co.uk quoting your order number and details? This will allow us to investigate what went wrong and ensure the correct item is sent out to you, along with reviewing the return postage cost you mentioned.
We take feedback like this very seriously and are committed to making things right.
We look forward to hearing from you soon.
Fast delivery, excellent service
Fast delivery, exactly as described. I would definitely order from Couling sewing machines again!
25 de março de 2026
Great company
easy site to use, found the part I needed and then ordered, the item was delivered within days, which meant my work was up and running again really quickly. great service
25 de março de 2026
Delivery was fast however I’ve received…
Delivery was fast however I’ve received a piping food for 9mm that is only 5mm so need to return. Shame when I’ve paid £7 for expedited shipping. Otherwise happy
23 de fevereiro de 2026
Resposta da Couling Sewing Machines
Good morning,
Sorry to hear this wasn't the foot you required.
The zip foot you bought was for Category B+C machines,
The piping foot was for Category D machines - which is what the 9mm refers to as these machines have a wider swing/width so the feet are bigger. In the item description of the foot itself it does state it is a 5mm piping foot.
In Category B+C feet the only Piping foot Janome make is for max 5mm piping cord.
If you wish to exchange the foot for something else then please let us know.
Kind regards
Steph
I find this company a very reliable…
I find this company a very reliable service and I have ordered a few times and have never had a problem. Highly recommended
23 de fevereiro de 2026
Arrived promptly
23 de fevereiro de 2026
Great service!
Super quick shipping, my item was ordered on Monday morning and arrived the next day.
23 de fevereiro de 2026
I am not good on line,but it was easy…
I am not good on line,but it was easy to find the thing I needed,it was exactly the same part.thank you for a
Great service
26 de janeiro de 2026
Absolutely brilliant 😊
Absolutely brilliant 😊
They are my go to place for all my spare parts for the brother machines also any accessories I need.
Monday afternoon I ordered a brother trolly bag and a few more accessories, it was free delivery so I wasn’t expecting it to arrive for a few days, however I was quite taken back as I got an email to say it’s going to be delivered tomorrow.
Less than 24 hours and it was on my doorstep, that’s what you call a service.
Couldn’t thank the enough 😊
True credit to you all 🤗
2 de fevereiro de 2026
Opinião espontânea
Very happy with items purchased
Very happy with items purchased, excellent service.
26 de janeiro de 2026
Kept informed and quickly delivered
26 de janeiro de 2026
A great purchase.
A great purchase.
An affordable machine; which matched up to what I needed to learn machine embroidery.
26 de janeiro de 2026
Over a week since dispatch notice and…
Over a week since dispatch notice and it hasn’t arrived
26 de janeiro de 2026
Resposta da Couling Sewing Machines
We’re sorry for the delay you experienced. Royal Mail unfortunately misplaced a mail sack at their depot, which affected some parcels dispatched on Monday 26th January. The issue was quickly resolved once identified, and all affected orders were subsequently delivered.
We did confirm this with you via email at the time, but we appreciate how frustrating delivery delays can be and apologise for the inconvenience caused.
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