Cover-4-Less Opiniões 

471
•
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Useless insurance states you’re covered after 30days. My washers broke down 60days into the plan they want over £300 to pay the premium tax they don’t tell you about. Can buy new washer for that avoid... Ver mais

Classificada 2 em 5 estrelas

It wasn’t Cover4less their customer service was brilliant I would give them 5 stars I can’t though because of the unacceptable wait time for the Indesit engineer two weeks for the call out to check... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I today took out insurance for all of my kitchen appliances on one simple policy. My previous insurer would not allow me to do this and was significantly more expensive. Cover-4-less.com allowed me to... Ver mais

Classificada 4 em 5 estrelas

We initially went with cover 4 less as it was cheap on the out set. However reading other reviews on here which turned out to be correct I cancelled the plan. We were within the initial 14 days so I... Ver mais

Informações sobre a empresa

  1. Corrector de seguros
  2. Agência de seguros
  3. Companhia de seguros de habitação

Informação fornecida por diversas fontes externas

Insurance cover for your everyday items. We are authorised by the Financial Conduct Authority and sell only genuine insurance products. Established 1992.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

471 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,8

Todas as opiniões

(471)

6 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I had my cooker hood brake down and it…

I had my cooker hood brake down and it was insured by cover-4-less. Initially when I reported this problem they tried to phone me up when I clearly stated that I am a vulnerable customer and not able to physically speak. All their communication was done in this way after about a week I finally got an appointment. They are now saying that it doesn't meet the terms it was insured under, and the extractor fan was used without the cooker hood filters which it hasn't been. As I'm not able to physically speak I feel I have been taken advantage of, they have no respect that I can't speak and keep calling me to communicate, I had to chase them up to find out what was happening with the fault. DO NOT USE COVER-4-LESS THIS IS A SCAM COMPANY THAT TAKES ADVANTAGE OF VULNERABLE PEOPLE. I WILL BE TSKING THIS CASE YO THE OMBUDSMAN

22 de novembro de 2023
Opinião espontânea
logótipo da Cover-4-Less

Resposta da Cover-4-Less

Dear My Syed,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.

Our goal is to provide the best service possible to all our customers, regardless of their circumstances. We want to assure you that we treat all our customers equally and fairly, and your disability has no bearing on our service or decisions.

Regarding your cooker hood, our engineer's inspection found that it was heavily coated in grease and there was no filter present at the time of the visit. According to the manufacturer's instructions, regular maintenance, including the use of a filter and changing the filter regularly, is necessary to ensure the proper functioning of the appliance, as is the case with other appliances such as washing machine and tumble dryer filters for example.

Our policy does have an exclusion for items that are not maintained properly in accordance with the manufacturer's instructions. This is a standard clause in our policies and applies to all customers equally. It's in place to ensure that appliances are kept in good working order and to prevent avoidable breakdowns.

We understand that you believe the cooker hood was never used without a filter. However, the evidence from our engineer's visit suggests otherwise as there was no filter present when the engineer visited. The significant buildup of grease inside the unit indicates that it has either been operating without a filter, or if operated with a filter the filter was not changed frequently enough, which has unfortunately led to the units failure due to the build-up of a large amount of grease inside the unit.

We value your business however regret we were unable to meet your expectations on this occasion.

Kind regards

Cover-4-Less

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