I visited the Canterbury store and was served by Kit. The whole experience was definitely 5 star. Kit was helpful, and overwhelmingly enthusiastic and encouraging. The products in the sale were exc... Ver mais
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I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... Ver mais
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I’d put zero stars if possible. Slow as can be (blamed bank holiday over a week after bank holiday). Not all emails responded to and order eventually delivered with main item missing. Customer servi... Ver mais
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I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Informações de contacto
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, Reino Unido
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4,3
Excelente
128 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible
Terrible
Order not sent so I messaged them asking when it would be despatched
No reply
Next day I sent an email asking to cancel
No reply
Having to open a case with PayPal to get my money back
Edit. I posted this in January 2021 and they responded in October 2023. Kind of reinforces the point I was making.
20 de janeiro de 2021
Opinião espontânea
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
I was upset to read this as we aim to answer all emails, calls and messages in as timely a manner as possible, there should never be a message that goes unanswered and to hear that yours were is extremely disappointing.
Please know that although I cannot speak for the team members at the time, this is not the standard we set for our Customer Service and if you were to message us via our chat feature or direct email, this would be answered and help would have been offered whether that be to cancel or check an order has been dispatched.
Please accept our sincere apologies that you did not receive an answer back relating to this query and if you did want to follow anything up or give us any further information, please let us know on admin@cowlings.com
Kind regards
Cowling&Wilcox
Hi Mark,
Unfortunately, we were not aware of this Trust Pilot account as we did not create it and until now have been dealing with reviews on another platform. Had we known of this accounts existence before now please know we would have answered these in a much quicker time period.
We are sorry you had to wait so long for a response from us.
Kind regards
Cowling & Wilcox
Excellent
Excellent. thanks
Bought art set for my daughter at uni. arrived swifty and well packed. Price was below well known online competitors
2 de novembro de 2020
Opinião espontânea
Rubbish product, rubbish service!
I bought an A2 size Seawhite Professional Archival box. The following day I put 8 mounted photographic prints in it, placed it (gently) flat in the back of my car and drove to a friends house where I left the prints. That is all use the it has had.
When I later went to put the box away in a cupboard and noticed that it was falling apart! I cannot swear that it was not damaged in transit but I'm fairly sure that, if nothing else, I would have noticed the break at the front corner.
At the time of purchase I felt that £24.99 was a lot to pay for a cardboard box but told myself "you get what you pay for" and that it was worth shelling out for a quality product. I now feel that I paid through the nose for an extremely inferior product!
I contacted Cowling and Wilcox via their website (and sent photos of the damage) but never received a reply!
20 de outubro de 2020
Opinião espontânea
Very good customer service
Very good customer service. Received a slightly damaged product and they replaced it straight away. Good communication.
19 de setembro de 2020
Opinião espontânea
Appaling service
Appaling service. Ordered 1 canvas which was shipped 8 days after I placed the order. Even the despatch note was sent to me after I emailed them about an update. No regards for customers. Absolute rubbish company. My money was taken very quickly compared to how long they took to post my item! will never be ordering from them again. How hard is it to email customers about a slight delay? or at least mention this delay before customers place orders? Rubbish, go elsewhere! Go to Jacksons Art Supplies instead they are far quicker and better!
4 de julho de 2020
Opinião espontânea
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
As a team we always aim to get orders dispatched as quickly as we can and to hear that your order was not dispatched for 8 days is disappointing.
The email you received to advise your goods had been dispatched is done automatically once the courier collects your parcel so if you emailed us to ask for updates on this, you should have received another reply from my team regardless just to advise where this was and put your mind at ease so please accept our apologies that this was not actioned.
Currently we are not experiencing delays but I do agree that if any types of delays are expected, whether that be from our side or the couriers then this should be relayed to customers so that they are kept in constant communication regarding their orders.
We do really hope that you order from us again in future and I want to reassure you that if you do message us across email or the live chat, you will receive a reply and assistance from our team.
Kind regards
Cowling&Wilcox
Slow dispatch
Slow dispatch (over a week to even dispatch) and poor communications. Good prices, though - you just have to wait for it - which isn't very competitive nowadays
7 de dezembro de 2019
Opinião espontânea
Resposta da Cowling & Wilcox
Thank you for taking time to leave us your review.
Although we are a small team, we do focus on getting orders out as quickly as can to avoid any delays with customers receiving their goods and so I am sorry if you had to wait a longer period to receive your order.
With regards to the communication, this is key for us which is why we aim to answer all queries in a quick and professional manner so I am hoping that you did receive assistance with any queries you had at the time and if you had any message go unanswered, please know this is not acceptable nor is it the standard we want our customers to experience.
Thank you for your feedback regarding the prices and we hope to save you more money on future purchases.
If you wanted to discuss anything further, please feel free to contact us on admin@cowlings.com
Kind regards
Cowling&Wilcox
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