London Graphic Centre Opiniões 

817
TrustScore: 4.5 em 5

4,3

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Classificada 3 em 5 estrelas

Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail T... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.

A empresa respondeu

Classificada 5 em 5 estrelas

An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de materiais artísticos
  2. Artes manuais
  3. Loja de artesanato
  4. Loja de artigos para escritório
  5. Loja de canetas
  6. Loja de impressões

Escrito pela empresa

Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

817 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 93% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(817)

88 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Impressed

Impressed with the quality of the items.
All very well packaged.
Intend to order more of the Kraft storage boxes.

20 de setembro de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Not great online delivery

I absolutely love the selection of Japanese stationary but their online delivery service really lets this store down.
1) items were sent in cardboard packaging which was too big and not protective enough for stationary items. The contents were rattling around in it getting damaged, the notebooks arrived with creases in and slightly damp from the rain - so look used or dog eared and lost their brand new notebook feel. I needed them for a project so couldn’t send them back but would have especially if this was a gift as they looked tatty.
2) Very slow delivery each time I’ve ordered, taking over a week to get here despite being 40mins down the road and other small businesses through Etsy being faster! The Royal Mail 48hrs tracking service is brilliant but It took 4+ business days to get to the post office who delivered it within 24hrs, so clearly they don’t have someone taking it to a post office each day so the system needs revising if they do a lot of online orders- I wonder whether this has impacted repeat business?
I’d order again purely for the selection but online customer service is very disappointing.

11 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Sophie,

Thank you for your feedback.

As your order was placed on a Saturday before a Bank Holiday Monday, it was dispatched 2 working days later on the Wednesday.

It was unfortunately delayed with Royal Mail after they collected it from us.

I apologise that your order delivery was delayed. We don't have any record of you contacting us, I apologise if any call or email was missed?

If you would ever like any help with an order/delivery, please contact us at: customercare@londongraphics.co.uk

Best Wishes,
Customer Care

Classificada 1 em 5 estrelas

Absolutely insane manager screams at staff

The staff have been so lovely and helpful previous times I've been here, however the manager needs to be held accountable for her downright unprofessional and inhumane behaviour.

I walked in last week to her screaming verbal abuse at a staff member on the shop floor Infront of customers and staff. What made it worse was other staff just put their heads down and stood and watched completely unphased as if this is a normal occurrence. As a manager of a team myself I couldn't even fathom talking to my staff this way let alone on the shop floor Infront of customers, no matter how serious the issue. It left a huge bad taste in my mouth and I immediately left the store. It created a completely hostile environment the second I walked into the store. I will not be returning.

I hope the staff member is okay, no one deserves to be spoken to like that.

7 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Rory,

Thank you for sharing your feedback.

At London Graphic Centre, we strive to foster a welcoming, supportive environment for both our customers and our team members.

We take concerns regarding staff conduct and workplace culture very seriously. We are taking your feedback away to review internally to ensure our high standards are consistently maintained.

If you would like to discuss your experience further, please feel free to reach out to us directly at customercare@londongraphics.co.uk

Best Wishes,
Customer Care

Classificada 3 em 5 estrelas

Would have been Perfect!

Would have been Perfect!

Staff were lovely and helped me find the most amazing pen!

However, as I was checking out I heard the most barbaric scream and when I looked I saw the manager speak disrespectfully to a colleage. She seemed very comfortable talking down to them and it made me sick.

I come from a place where we respect each other and it was a really jarring visit for me.

So thanks for the pen but I'll probably just go to Jackson's from now on

7 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi JT,

Thank you for your review and for bringing this to our attention.

We are committed to maintaining a positive experience for both our customers and our team.

We take all feedback seriously and will be looking into the points you've raised internally.

If you wish to provide more details, please contact us at customercare@londongraphics.co.uk

Best WIshes,
Customer Care

Classificada 1 em 5 estrelas

Misuse of data

This company will use your data without your permission to send spam marketing emails. I have written to them about this, but with no reply, and my address has not been removed. This is against GPDR legislation. I cannot unsubscribe because their link takes you to an insecure website. Address now marked as spam.

11 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi There R.E.,

Thank you for your review.

We are so sorry that you have been in touch and not received a reply!

To reassure you, we are not able to collect any of your personal data without consent and can only send marketing emails to those who opt in.

Our unsubscribe site is completely safe and encrypted. Security warnings can pop up when an email program or web browser gets overly cautious about how a link opens.

Our technical team is looking into our link setup to make sure this doesn't happen to anyone else.

You can email us at: customercare@londongraphics.co.uk and we can manually remove your email address from our mailing list.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

First time I've bought from LGC

First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.

9 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Tracey,

Thank you for a fantastic review!

We are so glad that you are happy with the service you received.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Prompt service

Item available for collection at my local Rymans in just a few days. It was as described and firmly packages.

2 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Tiny,

Thank you so much for a great review!

Best Wishes,
Customer Care

Classificada 3 em 5 estrelas

Good range of products but postage high for a slow service

Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail Trackkng isn’t working (not unique to LG, this the second item due to be delivered by RM with tracking that doesn’t work). £4.95 seems like a lot for a 7 day delivered window, almost half the value of the order.

5 de setembro de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Rob,

Thank you for your feedback.

I'm sorry that your order is taking longer to arrive than expected.

Dispatch was a little slower last week, due to our web sale bringing us more orders than usual.

Your order has been with the courier longer than we would expect, I have contacted Royal Mail to query this - I hope you receive your order today.

Contact us at: customercare@londongraphics.co.uk if your order does not arrive today.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Perfect

Easy to order, easy to collect from Rymans, great products. The best!

21 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Bill,

Thank you so much for a fantastic review!

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Amazing selection!

An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here again

29 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Cassandra,

Thank you for a 5 star review!

We are so glad your order made it to you safely.

Best Wishes,
Customer Care

Classificada 1 em 5 estrelas

No Delivery to Northern Ireland

Unfortunately due to the Windsor Framework they are unable to deliver to Northern Ireland. I have been using LGC since I was a student in the 1990s but sadly since the Politicians messed things up after Brexit various businesses are unable to accede to the restrictions and red tape imposed on us by the Northern Ireland Protocol and laterlally the Windsor Framework. This is going to make it hard to get what I need. The good folks at LGC have been as helpful as they can but that has now come to an end. I'll have to visit the store whenever I'm over there.

21 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Dominic,

We are so sorry that orders can no longer be placed for delivery to Northern Ireland!

We hope to see you in store when you are able to visit.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

The best

In my experience the London Graphics Centre is the easiest way to order high quality arts products online. They have a fantastic range at the most competitive prices. And their customer service is second to none.

20 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Philip,

Thank you for a fantastic review!

We are so glad that you can rely on us to provide great products and service.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

My friend bought a diary on the store

My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially the lovely member of staff who embossed her diary; she was the loveliest! and very skilled.

London Graphics centre is a great business, I personally shop here often, I get all my art materials there. The whole team is great, thank
You! 🙏

18 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Maria,

Thank you for your review, we are so happy to have made such a great 'impression' and earned a new fan all the way in Kuwait!

We hope to see you again soon!

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Customer service was incredibly helpful…

Customer service was incredibly helpful when I made a mistake with my order. I've made a few purchases here and they're always dispatched quickly and well packaged, the click and collect option is also very helpful. Good selection of products too.

6 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Eva,

Thank you for a wonderful review!

We are thrilled that you continue to receive great service from our team.

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Excellent

I used to go to the shop in Covent Garden before retirement and always found the stock, service and advice excellent. So when I was in need of supplies years later, I had no hesitation in using the LGC's website to order. Excellent all round service with speedy delivery. I will be back soon.

29 de julho de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Straw,

Thank you for a fantastic review and your long-term custom!

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Highly recommended

Easy to navigate your website, fast and efficient purchase/payment process.
Excellent post prices. Fast delivery, no issues.
Highly recommended 👌

2 de agosto de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Peter,

Thank you for your wonderful review!

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Great dell fast shipping

Came across this company when looking for some storage boxes got a great deal might of even been a pricing error as was alot cheaper then elsewhere however they did honor it and storage boxes where received quickly

20 de julho de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Michael,

Thank you for a great review!

A small error, congratulations on a once in a lifetime deal!

Best Wishes,
Customer Care

Classificada 5 em 5 estrelas

Order sent to Northern Ireland using work around

I have been getting supplies from LGC since I was a student many years ago until last May when the Windsor framework kicked in and messed everything up. However the folks at LGC were able to find a work around and send me the things i needed which was great. I will be using the work around in future. Thank you to the folks at LGC for such a great service.

7 de julho de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi There,

Thank you so much for a great review!

We are very sorry that ordering to ship to NI is currently not offered due to courier contracts being updated.

We are glad you managed to find a way!

Best Wishes,
Customer Care

Classificada 2 em 5 estrelas

Ordering paints

Ordering paints from here one minute they come nicely boxed.
Next time no box and graphics tape all over lid colour and bottom, causing the paint colour to no be known till lid is removed also damaged squashed tubes due to tape. Very disappointing especially if you want to give as a gift.

8 de julho de 2026
Opinião espontânea
logótipo da London Graphic Centre

Resposta da London Graphic Centre

Hi Laura,

Thank you for your review.

I'm very sorry that your order did not arrive in the condition you hoped for in order to give as a gift.

I will pass your feedback to our packing team for review.

Please get in touch if you'd like to return any items to be replaced, at: info@londongraphics.co.uk

Best Wishes,
Customer Care

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