Copenhagen Airports Opiniões 795

Terrible international arrival protocol for non EU passport holders. The rest of us - several hundred - had to queue up for an hour for 2 immigration gates monitored by 2 ladies who were meticulous and pedantic

1 hour at security, 1 hour at customs. Unbelievably slow and inefficient. Worst I have seen. The airport is absolutely packed and less than 50% of the lanes open. Arrived with plenty of time and nearly missed my flight because of the shambolic and slow processes. Good job I hassled staff member to let me advance the queue

I visited for a transfer. CPH is one of those airports where the management never visits the floor. No direction signs for lounges. Hardly any signs for toilets. When you find the toilets, you have to walk down 5 sets of very narrow stairs while avoiding bumping into someone. Finally in the basement, it smells like an open sewer. At the gate there are love seats for two. Nice sitting next to a stranger in such a seat. But hey, who cares? They have 50 eating places with overpriced food. CPH is just like all those other airports. Total disdain for the passengers.

the airport is worse than what i saw, if you miss your flight please don't stay in that airport it will kill you, my family my daughter is sick but want to go out to call security all the doors related to communication are closed, even there is no phone or bell at the door to call emergency, service between people and people is like animals hating each other, (here i talk about some people), staff are rude and racist.

If I could, I would give zero stars. The boarding process was completely unclear, the passport control staff were rude, and their behavior came across as discriminatory. The security staff refused to listen to the truth, covered up for each other
Even though baby food is explicitly exempt from liquid restrictions, they deliberately created unnecessary problems to delay us. The whole experience felt like we were being unfairly targeted and discriminated against.

Jeg har set forskellige udsendelser i fjernsynet og set det er et fantastisk personale der smiler og er hjælpsomme. Den medarbejder der var på arbejde den 23. August 2025 kunne godt bruge et charme kursus. Sur og meget nedladende ikke en person man ønsker at møde en tidlig morgen. Så glemmer man helt de andre medarbejder der var søde og flinke.

Poorly designed layout, unclear boarding processes, rude passport control staff. Security was good but other than that not clear and not optimally designed. Add more seats

Uno dei peggiori aeroporti d’Europa. Sporcizia e mancanza di igiene ovunque. File chilometriche per i bagni (sporchi ovviamente) che spesso sono claustrofobici e condivisi tra uomini e donne. Mancanza di luce naturale e spazio in tutto l’aeroporto. Pochissimi posti a sedere. Per andare ovunque bisogna camminare per centinaia di metri (incluso prendere il bus per il car rental center). Ho tentato in più occasioni di acquistare l’entrata presso la SAS lounge ma non è mai stato possibile per l’eccessivo numero di persone. Opzioni cibo di scarsa qualità a differenza di molti altri aeroporti europei. In definitiva aeroporti che rispecchia la mediocrità dei servizi danesi. Da evitare se possibile!

Uprofessionelle medarbejdere

Både I check-in skrankerne og I security sejler det for dem. De føler sig truffet af mindre årige teenage piger, og snakker så grimt og nedladende til dem.

Hvad er det for en opførsel i lufthavnen.

Due to a transit I’m stuck here fore a few hours, These few hours are far from comfortable after a 12 hours flight. There are fare from enough seats aivailable to sit down and relax, it’s a very confusing place. When you step out of the plane and have to transit, just flow the signs where to go until suddenly the signs stop and you are in a almost silent wide open space with many signs for gate directions, but when you are 5 hours early for your connecting flight the gate number is not available, and there are no signs where to go if you have to wait for that long time, and no infodesk also.
Then the smartest thing to do is go trough passport control, only after that you can manage yourself around in the noisy inpracticle even dangerous in my view because of the electrical wagons driving around in very high speed. The gate areas are very very small with not enough space for everyone to wait around.
Thanks to the smarthphone I could find my way around.
In my view it’s a very unpleasent airport

Really good transport links.

Not enough toilets. Had to walk a long way to find some, then they were down 3 flights of steps.

Also wanted a water refill but the machine wasn't working.

Asked at a restaurant for a refill and was declined. Was told there are refill points on the way to the gates.

So I walked even further, just to get water.

Venter altid 100 år på kufferter

Elendig info i securities lang vente tid, ingen hensynstagen til bærere af solsikkesnoren.
Der lukkes ned for adgang til sikkerhedstjek, man kommer endelig ind og ser at 4 tjekområder er åbne.
Ingen hjælper de som står med solsikkesnoren, dog fik børnefamilier lov til at komme hurtigt igennem.
En medarbejder siger 9 minutters kø, nej der var 30 minutter.
Ingen sammenhæng ved båndet hvor håndbagage skal scannes, lig læse ting i bunden og tasken ovenpå, men så skulle der lige ændres på dette også.
Skal jeg tage bæltet af? Nej ikke nødvendigt!!!! Du var ikke blevet stoppet hvis du tog dit bælte af.
Kære KBH lufthavn sæt venligst flere folk i Security og fjern det skilt hvor der står at I kender til solsikkesnoren.

Airless and endless queues, no seating available, only 2 out of 10 security gates open despite the queues, allow around 2 - 3 hours to ensure you get your flight. This is such a shame as the city is wonderful, but we will never travel here again. The treatment of paying customers in this airport by the management is deplorable. We cannot blame the staff as clearly they were massively overworked. This is operators greed.

Rejste fra Istanbul til Kastrup med tvillingebabyer. I Tyrkiet har det ikke været noget problem at tage barnevognen med til gaten og få den afleveret igen ved gaten efter landing. Vi havde den bedste oplevelse trods det var babyernes første rejse med fly. Det var selvfølgelig indtil vi landede i Kastrup lufthavn. Vi fik ikke udleveret barnevognen ved gaten, men fik istedet besked på at den skulle afleveres ved “Odd-size bagage” på trods af at flyselskabet siger noget andet. Så vi stod med to babyer og håndbagage i hænderne, da vi så kom til pas kontrol var der utroligt mange mennesker. Det var varmt og der var en masse børn der græd. Vi ventede i en time og køen rykkede sig maks 2-3 meter. Der var to betjente der sad og “arbejdede” hvis man kan kalde det dét, de havde ret travlt med at sludre og grine med andre betjente der stod bag dem og ja lavede ingenting.

Og som prikken over i’et fik vi udleveret en barnevogn med et manglende hjul…

Jeg ved ikke hvad der sker, men Kastrup lufthavn er godt nok blevet ringe. Det var et trist syn.

Københavns Lufthavn har tidligere haft en meget velorganiseret sikkerheds kontrol,.hvor man hurtigt kom igennem. Nu har man åbenbart valgt intakt med at lufthavnens kapacitet markant udvides at spare på sikkerheds personale. Få spor åbnet midt i hoevedrejsetiden, så folk ikke kan nå deres fly. Det er simpelthen for dårligt.

The worst European airport when it come to getting luggage. I have experienced waiting times of more 60 min from landing several times. CPH is a nice airport and Copenhagen a nice city but going here - consider only cabin luggage

Hold da op det er dæleme nemt at se dette er vores stolte hovedstad , ingenting fungerer i denne lufthavn.

Laaaaaaaaang ventetid på alt og ingen service, når der skal flyves ud kl 06.

Almost no air conditioning in a boiling hot airport. Horrible experience. Apparently this airport doesn’t care about passengers or staff.
Or just surprised that summer comes as a returning event.