Copenhagen Airports Opiniões 795

The worst airport in the world. A country pro children and they don’t allow you to take the doble pram for twins to the gate! On top of that they don’t let you get it on the scale.
9 hours scale with 3 kids and no pram thanks to the advance danish!!! Horrible

Kom hjem onsdag den 16. april 2025 fra Bangkoks lufthavn. Når man lander i Bangkok tager det normalt et kvarter at komme gennem pas kontrollen og så går der højest 5 til 10 minutter så er ens bagage klar på transport båndet.
Jeg kom til CPH onsdag 07.40 og det tog en halv time i paskontrollen og derefter en time og 30 minutter før min kuffert kom på båndet.
Det skal samtidig ses i lyset af, at antallet af passagerer i Bangkok er mange tuskende gange højere end i CPH. Havde jeg været turist ville mit første indtryk af Danmark være - ja, gæt selv.

The worst airport I have ever been. With incompetent staff and rules that don't make sense that don't apply to any other airport.

Fantastisk service fra bagage medarbejder!

The security process was an absolute mess. The queue was massive, and once you finally reached the front, it was the usual routine—jacket off, all electronics out, the works. But then, before you could even walk through the scanner, you had to wait for your luggage to move ahead first. The bags took forever, so we were just left standing there awkwardly, not allowed to proceed. Security even told me twice to wait for my luggage. I honestly can’t believe it’s 2025 and the airport is still operating like this. Very unimpressed.

Jag reser ofta från Köpenhamn med min hund. Men de är inte hundvänliga. Resebolagen är men inte flygplatsen. Inlämningen av hundbur i lastutrymmen, dvs stora bagage, är väldigt oprofessionella. Senast i helgen med en ung kille som varken kunde svenska eller engelska - nonchalant hänvisade hund och bur direkt genom scanningen utan att informera om att hunden inte kommer tillbaka. De brukar scanna endast buren först och sedan får man släppa in hunden och låsa buren ordentligt. Det fick vi inte. De låste buren, vilket de gjorde slarvigt. Det såg vi vid landning i Palma. Sedan är säkerhetskontrollerna under all kritik! Långa köer och senast i helgen gjordes (någon typ av träning av personal) kontroll av 10 !! väskor samtidigt! Vilket medförde otroliga köer, när EN person kontrollerade in i minsta detalj sakerna i väskan. Varenda sida i block och böcker, inuti datorer, delade allt smink mm Jag höll på att missa mitt flight pga av 1 timme (!) i säkerhetskontrollen och då hade jag fått lämna in min hund sist vilket man alltid gör! Jag sprang på flyget och var sist på! Det var fruktansvärt! Otrevliga säkerhetskontrollanter dessutom! Nej, tacka vet jag Palma flygplats - superservice, trevliga och det går verkligen undan där! Dessutom har de säkerhetskontroller där man lägger dator och smink i en väska som scannas. Allt i ett!
När vi ska hämta ut hunden på vägen hem i Köpenhamn så får vi vänta otroligt länge på att få buren vid stora bagage utlämningen! Tar alltid mer än 1 timme - tar aldrig sådan tid på någon annan flygplats! Det är levande djur ni hanterar! Nä, hade jag fått välja hade jag aldrig åkt från eller till Köpenhamns flygplats!

Very uncomfortable airport. Low comfort, had to walk forever to find somewhere comfortable to sit. You mostly have to sit at a restaurant or café and order something to have a place to sit. And the chairs are not comfortable. Avoid at all costs.

Følg info på skærmene
Vedr flight ai158
Skærmen viser helt fejl
Viser kl20:00 air india app siger 20:40

På skærmen står der go to gate
senere bording
man går til gate der er helt lukket
kigger igen på app
Ned tælling til bording siger 27mim

Det sgu ikk smart!
der må da være nogen der ved hvad der er op og ned på de info skærme !!!!

Fick vänta på väskor i nästan 2h ! Enligt info på skärmarna, bagaget skulle komma på band 4 och där ställde man sig och väntade, efter 2 h började väskor rulla på 3an, utan nån som helt info. Hur svårt kan det vara?!
Samma sak hände idag, väntat för väskor i mer en 1 h… Har aldrig hänt mig typ i Frankfurt som är mck större flygplats

I interacted with several pleasant staff at the airport but had a mixed experience culminating in a mad panic to get to the right gate because the signs for D102 were confusing and I was waiting on the ground floor watching the gate but it was within a glass walled room and the doors were shut. I assumed the doors would open when the gate opened but they didn't. When I asked a member of staff how I could get to the gate he told me I had to go through passport control and upstairs and back along to the gate but on the first level. I had 20 mins before the gate closed to do this. I was very upset and people in the passport queue kindly let me through. The passport officer said this mix-up happens often. I made the flight but was distressed. Why don't they put a sign on the glass room saying access is via the first floor?

Hur svårt ska det vara att ge sina kunder information. Tvingas stå och vänta på sina väskor 45 minuter utan någon som helst information och tavlor som inte rör är sig! Inte finns det heller någon på golvet att fråga. Pinsamt!

Jeg havde ved en fejl bestilt parkering i februar i stedet for marts. Jeg opdager det på sidste dag af den forkerte reservation, som allerede har været aktiv i en uge. Ærgerlige penge, men 100% min fejl og naturligvis alt for sent at annullere.

Jeg skrev alligevel og spurgte om den mon kunne refunderes. En time efter - på en lørdag - havde jeg svar fra Josefine at hun ville sørge for at refundere den så snart den var helt udløbet. Søndag morgen skrev hun igen at det var ordnet.

Forståelse for kvajefejl, helt ukompliceret refusion og opfølgning uden påmindelse. Sådan!

Kuffert logistikken må være Europas ringeste. Har foreløbig ventet over en time. Bravo 👏🏻👏🏻👏🏻

3 cm sne og ALT braser sammen.

Ingen traktor til flyveren og nu har jeg siddet 2 timer i flyveren og ventet på af-isning, det er en skandale.

Hvis jeg havde et valg ville jeg aldrig flyve fra kastrup.

Der er for mange ting, der fungerer dårligt. Når jeg rejser, er det som regel i København, der er problemer. Ikke i de lufthavne, jeg flyver til, Enten er flyene forsinket, bagagebåndene overfyldte eller medarbejderne strejker. Sidder lige nu i et fly. Her har vi siddet i to timer, fordi de ikke har styr på, hvornår der er tid til at flyve. Det virker amatøragtigt og er ærlig talt pisseirriterende i stedet for at sidde i lufthavnen og vente.

Ville have fået 5 stjerner hvis de ikke lavede rygere til anden klasses borgere! Ingen bryder sig om diskrimination i samfundet, men CPH airport er ligeglade. Selvom grundloven tillader rygning som en ret er lufthavnen ligeglad… F! this place!!

For a sophisticated and civilized country like Denmark, Copenhagen Airport is a real disappointment. Sure, it is large and modern, but one gets the impression that the comfort and amenity of the passengers was the last thing the designers and operators considered. To begin with, there is a real shortage of places to sit while waiting for your connection. There are broad corridors all over the airport, but they are all lined with stores and restaurants, as if taking the last euro from your pocket was far more important than providing the basic facilities that travelers need. Throughout the airport hundreds passengers were literally sitting on the floor. Some of the ‘seating’ provided consisted of hugely uncomfortable, angular objects as if the message was ‘don’t just sit here, go and spend some money!’ There is practically no seating available inside the check-in lounges where old, frail and pregnant travellers are forced to stand for up to 45 minutes before being able to board. But perhaps the most worrying feature the disdainful attitude of staff to travelers. We were booked on a Ryanair flight that was seriously late, and the holding area was chock-a-block with waiting passengers for over an hour. As one of us had an operation and could not stand, we decided to wait just outside the check-in counter until the holding pen started to empty. To our shock and surprise, we were denied boarding by a very arrogant and aggressive check-in clerk, despite the fact that over 100 passengers were still queuing to get onto the plane. Obviously the check-in clerk wanted to go home and closed the flight before everyone had a chance to check-in. she next called the airport security who showed not the least interest in solving the problem. Subsequent complaints to the airport, and Ryanair were brushed off, and we were forced to spend the night at the airport and pay for a flight next day. This is the kind of thing you might experience in some of the worst airports of the world, but Copenhagen…? I think the airport needs to urgently review its priorities, hugely increase seating accommodation, place traveler comfort and amenity above saturating the place with duty free shops, and most of all, get rid of airport personnel for whom travelers are just a nuisance…

It is the worst airport in the world for people with children. I have never experienced that in any other airport around the world - you land with a stroller that you gave away at the gate, and instead of getting it at the gate you need to hike for almost a kilometer and wait for 50 mins (!!!) With a sleeping child on you to get the stroller. Absolutely shameful

No international gates have restaurants not even a store to get food or drinks. Designed very poorly.

Jeg oplever desværre en meget frustrerende tendens hos jer, hvor passagerer bliver holdt tilbage i flyet efter landing. Jeg har flere gange siddet i flyet i over en time på landingsbanen, uden nogen form for information om, hvad der foregår. Det skaber unødvendig stress og et kæmpe ubehag!