Ich trage seit Jahren mit großer Begeisterung die Düfte dieses Hauses. Sehr guter Service und schneller Versand. Bin bisweilen stets zufrieden gewesen. Die Produkte (auch Zubehör) sind weiterhin... Ver mais
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This is the perfume I use on a regular basis and I keep coming back to it because I really like how it smells. It has a pleasant, elegant scent that works well for everyday use without being too overp... Ver mais
Commande passée le 17 septembre, indiquée comme livrée, mais je n'ai jamais rien reçu dans ma boîte aux lettres, ni aucun appel du livreur. J'ai contacté le service client Creed pour ouvrir une r... Ver mais
Aventus und Millésime Impérial gehören zu meinen absoluten Lieblingsparfums von Creed. Beide haben mich sehr beeindruckt. Besonders die Ausstrahlung ist hervorragend: Schon mit drei Sprühstößen bleibt... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Mount Street 99, W1K, London, Reino Unido
- www.creedfragrances.co.uk
3,5
Aceitável
461 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wonderful customer service
Wonderful customer service. Even though the error was my own fault the customer service team corrected it very quickly. Amazing scents and the free engraving and gift cards made the gift look so luxurious.
16 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Jane,
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that our Customer Care team was able to assist you promptly. It was our pleasure to help, and we are so pleased that the finishing touches of our gifting service made your gift feel truly special.
Your appreciation of our fragrances and service means a great deal to us. We look forward to welcoming you again for your next Creed experience.
Kind regards,
Creed Fragrances Customer Care Team
Bonjour !Bonjour ! Veuillez demander Christopher lorsque vous ferez vos achats dans le nouveau magasin au 211 Rue Saint-Honoré
Bonjour ! Ma femme et moi avons récemment visité Paris, et nous avons eu le plaisir de découvrir la nouvelle boutique au 211 Rue Saint-Honoré. Nous avons passé un merveilleux moment avec le représentant de Creed, Christopher ! Il était professionnel, informatif et extrêmement connaisseur des gammes de produits disponibles à l'achat. Nous avons fini par dépenser plus que prévu, mais nous sommes très heureux de tous nos achats. J'aimerais également remercier Chris, l'un des managers présents. Sa gentillesse et son hospitalité ont rendu notre visite encore meilleure ! Merci pour cette visite formidable et Christopher est une personne formidable et extrêmement compétente dans son domaine ! Merci, nous reviendrons !
1 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Bonjour Ben,
Nous vous remercions d'avoir partagé ce témoignage si chaleureux. Nous sommes heureux d'apprendre que votre expérience a été aussi positive et que notre service a répondu à vos attentes.
Votre retour compte énormément pour nous, et nous vous sommes reconnaissants de nous avoir donné l'occasion de vous accompagner.
Cordialement,
L'équipe du service client Creed Fragrances
Creed simply has the best fragrances
Creed simply has the best fragrances. The service is excellent, ordering is smooth and easy, delivery is fast, and the quality is outstanding.
14 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Peter,
Thank you for your wonderful review.
We are delighted to know that you enjoy our fragrances and that your experience with Creed, from ordering through to delivery, was a smooth one.
Your kind words are sincerely appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Creed Fragrances Customer Care Team
I ordered a aventus hand & body wash…
I ordered a aventus hand & body wash and a 5ml travel atomiser. The atomsier is very good, worth the money, and the body wash is very luxurious, love it. I will order more body wash
11 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Lovas,
Thank you for taking the time to share your experience.
We are delighted to hear that you are enjoying both your Aventus Hand & Body Wash and your Travel Atomiser. It is especially pleasing to know that the Hand & Body Wash has become such a favourite.
We truly appreciate your kind words and look forward to welcoming you back to Creed for your next order.
Kind regards,
Creed Fragrances Customer Care Team
I've been buying creed for years and…
I've been buying creed for years and absolute loved it...what the hell have you done to it?Absolute daylight robbery,the odour lasts for max 2hours and it's gone,
I buy it from John Lewis Nottingham,recently purchasing two boxes of 20ml bottles for me and my wife at a cost of £210 per box of five 20 ml bottles..after using it for a week and noticing there was no odour,I returned them to John Lewis,to be told there's nothing that can be done as they'd been opened,of course they've been opened or I wouldn't be returning them..the manager came over and told me it's not their fault it's the companies as they have changed the way they make them...disgusting and selling them as the same item and price.iv bought lots of creed over a ten year period,I like to smell nice as does my wife...I feel violated and robbed,I may aswell of purchased Brut for £5,I work hard to support my family and saved up to purchase these items,really really disheartened and I'd like compensation as I feel iv been robbed of my hard earned money by creed and John Lewis.i very much doubt I'll get a reply and should of rang trading standards regarding this.absolute shambolic and dispicable behaviour by conmen...i will never purchase this scented tap water again
15 de abril de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Dave,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and understand how disappointing this must have been, particularly as a long-standing Creed customer.
We would appreciate the opportunity to look into this further. At your convenience, please contact our Customer Care team at customerservices@creedfragrances.co.uk with your purchase details, including the fragrances purchased and the date of purchase, so that we can gather the relevant information and refer your concerns to the appropriate team for review.
We value your loyalty to Creed and sincerely hope to have the opportunity to assist you further.
Kind regards,
Creed Fragrances Customer Care Team
für 5 Duftproben von denen mir 3 bisher…
für 5 Duftproben von denen mir 3 bisher nicht gefallen haben sind 45 € eigentlich eine Unverschämtheit. Ich hab jahrelang Erolfa gekauft und wollte nur mal was Neues ausprobieren. sehr enttäuscht
8 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hallo Franca,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Es tut uns leid zu erfahren, dass Ihr Duft nicht Ihren Erwartungen entsprochen hat.
Damit wir die Angelegenheit weiter untersuchen können, kontaktieren Sie bitte unser Kundenbetreuungsteam unter customerservices@creedfragrances.co.uk und geben Sie Ihre Bestellnummer sowie alle relevanten Details an. Wir werden Ihre Erfahrung gründlich überprüfen und so schnell wie möglich antworten.
Mit freundlichen Grüßen,
Das Kundenbetreuungsteam von Creed Fragrances
Ne commandait jamais !!!
Vite ! S’éloigner !!!
Les produits sont de plus en plus cher mais de moins bonne qualité comparé à d’autre parfum comme par exemple Tom Ford, Trudon ou l’Artisan parfumeur …
Mais le pire, c’est leur vente en ligne .
Le site n’est pas fiable et vend de mauvais produits et aucun SAV.
Je n’entends que de très mauvais retour depuis que j’ai acheté un produit périmé sur leur site .
Malgré mes mails, rien à faire !!
320€ à la poubelle !!
Plus jamais !!!
18 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Bonjour Gregory,
Merci d'avoir pris le temps de partager votre retour.
Nous sommes vraiment désolés d'apprendre les difficultés que vous avez rencontrées et vous prions de bien vouloir excuser la gêne occasionnée.
Notre service client souhaiterait vivement avoir l'occasion d'examiner ce qui s'est passé et de résoudre ce problème directement. Nous vous invitons à nous contacter via notre page Nous contacter en indiquant les détails de votre commande ; un membre de notre équipe reviendra personnellement vers vous pour vous accompagner.
Votre retour compte beaucoup pour nous, et nous espérons pouvoir restaurer votre confiance envers la Maison Creed.
Cordialement,
L'équipe du service client Creed Fragrances
SERVICIO DE MENSAJERÍA MUY BIEN..LOS…
SERVICIO DE MENSAJERÍA MUY BIEN..LOS PERFUMES LOS MEJORES..REPETIRE ..
4 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Estimado Jose,
Gracias por su excelente valoración. Nos complace mucho saber que ha disfrutado de una experiencia positiva con nuestro servicio.
Agradecemos sinceramente sus amables palabras y esperamos que continúe disfrutando de su fragancia Creed.
Atentamente,
Equipo de Atención al Cliente de Creed Fragrances
Creed is the best
Creed is the best. Their fragrances are the best. Their packaging is the best. Their customer service is the best. I’m an advocate of the highest order for life! Love everything about them! Richard
4 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Richard,
Thank you for your wonderful review and for your continued support.
We are delighted to hear how much you appreciate our fragrances, packaging and Customer Care. Your kind words and loyalty mean a great deal to us.
We look forward to welcoming you again soon.
Kind regards,
Creed Fragrances Customer Care Team
Großartiger Duft
Großartiger Duft, der alle Erwartungen übersteigt
4 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hallo Rainer,
Vielen Dank für Ihr wunderbares Feedback. Wir freuen uns zu hören, dass Sie eine positive Erfahrung gemacht haben und mit Ihrem Duft und der.
Wir schätzen Ihre freundlichen Worte sehr und hoffen, dass Sie weiterhin Ihren Creed-Duft genießen.
Mit freundlichen Grüßen,
Das Kundenbetreuungsteam von Creed Fragrances
Horrible experience
Horrible experience, won’t be ordering again. I placed an order for a bottle that cost 550€. Contacted them as I couldn’t add the free samples included and they said it was something with my account and that they will look at it. However as this was a gift and I needed it to arrive in a week I ordered without the free samples included. The package came and I opened it to see they sent me a broken/damaged perfume box!!! Like seriously?! This is a gift that you want me to give in that shape! Shame! It will be sent back! Waste of time and a big disappointment
3 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Maggie,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how disappointing this must have been, particularly as your purchase was intended as a gift.
We would appreciate the opportunity to look into this further and work towards a resolution for you. Please contact our Customer Care team via our Contact Us page with your order number and any relevant details, so that we can review your case as a priority.
We sincerely apologise for the inconvenience caused and hope to have the opportunity to assist you further.
Kind regards,
Creed Fragrances Customer Care Team
Excellent Customer Care
I had a query about trying Creed fragrances before making my first purchase, as visiting a boutique wasn't a practical option for me.
My initial enquiry was handled by the automated assistant, which explained the company's sample policy and eventually referred my request to the customer care team. Once a member of the team reviewed my situation, they kindly arranged for complimentary samples of Aventus and Green Irish Tweed to be sent to me as a goodwill gesture.
The samples arrived promptly, were beautifully presented, and I was kept informed throughout. I was particularly impressed with the professionalism and kindness shown by Tia in Customer Care, who took the time to review my enquiry and provide a thoughtful solution.
Excellent customer service, and a great first impression of Creed. Thank you.
3 de julho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Andrew,
Thank you for taking the time to share such a thoughtful review.
We are delighted to hear about your experience with our Customer Care team and that Tia was able to assist you. We will be sure to share your kind words with her. It is wonderful to know that your first experience with Creed was a positive one and that the samples allowed you to explore our fragrances from the comfort of your own home.
We sincerely appreciate your kind feedback and look forward to welcoming you to Creed.
Kind regards,
Creed Fragrances Customer Care Team
Quick delivery and excellent packaging.
Quick delivery and excellent packaging.
29 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Akoto,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the speed of delivery and the presentation of your order. Your kind words are greatly appreciated.
We look forward to welcoming you again soon.
Kind regards,
Creed Fragrances Customer Care Team
Resposta da Creed Fragrances
Hello,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are enjoying your Creed fragrance and that your delivery experience was a positive one.
Your kind words are greatly appreciated, and we look forward to welcoming you again soon.
Kind regards,
Creed Fragrances Customer Care Team
I Will never get tucked up by Creed again. Waste of money!
Utter waste of money. Bought Aventus 18 months ago, over £250, after I had smelt the original on a work colleague some time before.
Longevity was max 2 hours, zero projection and sillage non existent. Aventus along with most other Creed fragrances have been reformulated, and are very poor. Get a clone, Afnan - Supremacy Collectors Edition- £35 or Armaf - Club de Nuit Precieux- £45. Smells 90% the same and last for hours. Same with Virgin Island Water, get Rayhaan Aquatic a
Will never get tucked up by Creed again
26 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with Creed did not meet your expectations. We understand that fragrance is a very personal experience and regret that your purchase did not provide the enjoyment you had hoped for.
If your purchase was made directly through our website, please contact our Customer Care team with your order details and any relevant information, so that we can review your feedback further.
We appreciate your feedback and the opportunity to better understand your experience.
Kind regards,
Creed Fragrances Customer Care Team
Dissatisfied
My first order arrived broken, the creed box was smashed. Because I wanted to give it away I filed a complaint. I had to pay the cost of returning the item to Creed, but I was refunded. The second delivery arrived in a damaged box. The Creed packaging was fine, but it didn’t have a seal – that plastic film in which such products are usually shrink-wrapped. Without the foil, the product looks ‘cheap’ rather than like a sophisticated Eau de Toilette costing over €200. Conclusion: the customer service team are very helpful and respond quickly. The courier, DHL, managed to damage the parcel twice over a distance of around 300 km (Wrocław – Berlin). All in all, the ‘shopping experience’ leaves me with mixed feelings.
27 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Dirk,
Thank you for taking the time to share your feedback.
We are sorry to hear that your order arrived damaged and understand how disappointing this must have been, particularly as the fragrance was intended as a gift. We are pleased to hear that our Customer Care team was able to assist you and that your concerns were handled promptly.
We appreciate you sharing your experience, as feedback such as this helps us continue to review and improve every aspect of the customer journey. We hope to have the opportunity to provide you with a more seamless Creed experience in the future.
Kind regards,
Creed Fragrances Customer Care Team
Excellent fragrances and customer service.
I wanted to offer my opinion on some mens Creed samples that I had purchased, and was initially a little bit disappointed to have a responce from an AI assistant. However this was followed shortly by a very kind and helpful message from Alona, in their Customer Services. I am very
impressed not only by Creed's fragrances but also by their treatment of their customers.
27 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Richard,
Thank you for taking the time to share your feedback.
We are delighted to hear that you enjoyed exploring our fragrances and that Alona was able to assist you with your enquiry. We will be sure to share your kind words with her.
Your appreciation of both our fragrances and Customer Care means a great deal to us. We look forward to welcoming you again for your next Creed experience.
Kind regards,
Creed Fragrances Customer Care Team
5 stars Creed Customer Care Team
I ordered 100ml Absolu Aventus and I got 3 samples and the Men's 3-Piece 10ml Discovery Set for free.But when the order arrived inside where only the samples and the Discovery set, the bottle with Absolu Aventus was missing.I don't know if it was stolen during transit or wasn't there in the first place.
The 5 stars are for the Creed Customer Care Team who helped me get my order refounded.
I really appreciate it!
12 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Cosmin,
Thank you for taking the time to share your experience.
We are sorry to hear that your order did not arrive as expected, but we are pleased that our Customer Care team was able to assist you and resolve the matter.
Your kind words and recognition of our team’s support are greatly appreciated, and we will be sure to share your feedback with them.
We look forward to welcoming you again and providing you with a seamless Creed experience in the future.
Kind regards,
Creed Fragrances Customer Care Team
broken tryout sample delivery box
ordering service was good. unfortunately, the tryout-sample broke in the delivery-box. maybe a safer packing-system for future deliveries? a bit sad, since the perfume is very expensive and I was looking forward to the tryout-sample… not to mention the possible danger of cutting while opening the package. the best, lukas
23 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello Lukas,
Thank you for taking the time to share your feedback. We are sorry to learn that your sample arrived damaged and appreciate your comments regarding the packaging.
To allow us to investigate this matter further, please contact us via our Contact Us page, providing your order number and all relevant details. Our team will thoroughly review your experience and respond as soon as possible.
Kind regards,
Creed Fragrances Customer Care Team
Totally Happy
The Homepage itself is very nice and informative.
The delivery was quick and without an complications.
23 de junho de 2026
Opinião espontânea
Resposta da Creed Fragrances
Hello,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your experience with our website and that your order was delivered promptly and smoothly.
We truly appreciate your kind words and hope you continue to enjoy your Creed fragrance.
Kind regards,
Creed Fragrances Customer Care Team
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