Crown French Furniture Opiniões 

I have recently purchased and had delivered a display unit for my new property in the Scottish Highlands. It was quite expensive , but I had not seen anything as lovely on other sites, so after enquiring about the product and particularly testing delivery requirements, I was happy to place my order.
The service I received from Kirsty was first class and she dealt with all my queries and delivery requirements.
I am so pleased with the product and service that I have placed another order for a classic french bed; again, I have'nt seen anything as nice on any other sites.
I Highly recommend this company for its quality products and excellent customer service.

I found my experience with this company to be a bit pointless to be honest. I emailed in regarding a table listed on their website and was emailed back to be told out of stock and not available until April. I advised I wanted to see a table before purchase to find out their shop wasn’t even open. It felt like a complete waste of my time and do they really expect for someone to spend a lot of money and not even see the item they are buying before it would arrive. I have now made my purchase elsewhere with a lot better rating than this company aswell. Take my advice and look elsewhere

Update 03/04/23

I do have a copy of an email sent to your business to a person called Tamer. I no longer require your services as I purchased elsewhere. Thank you for contacting me and also making sure this experience was genuine.

We had our furniture delivered today and it is absolutely gorgeous, better than expected. Tamer and his team have been great, even through the recent events of the company going into liquidation. Even tho this happened Tamer kept his promise and said he will endeavour to for fill the back orders..
The world is going through tough times due to the pandemic, the war and the global economy being unstable. Many companies have gone into liquidation and you will not see your goods. But Tamer and Crown French Furniture honoured t
Our order. And we thank you for that.
I would definitely order again from Crown French Furniture.
My experience was positive.
Thank you to the Crown Team and Pinnacle for delivering and assembling out bed. Fantastic.

Thank you

I have just had my beautiful bed delivered and assembled after waiting since October. This was not the fault of Furniture Shack Ltd, as they took over from Crown Furniture when it went into liquidation. Since Furniture Shack took over, things have moved quickly and I was kept well informed and updated, every step of the way.
The bed was delivered today, at the time arranged. The company Pinnacle, assembled it and they were superb. They cleaned the dust from the bed, put the mattress on for me and took all the rubbish away with them. Couldn't be happier.

Please don't be put off by other reviews. We too ordered a mirrored sideboard from Crown French back in November last year and were due to have it delivered prior to Christmas. It was of course disappointing to hear that the previous company had entered into liquidation, but we were kept informed of our options and decided to wait for the new company to get onboard. I contacted Crown French on a number of occasions and they kept me informed of where they were in the takeover process and when to expect my furniture. The furniture arrived yesterday, on time with the logistics company keeping me informed with calls and emails throughout. The quality of the sideboard is excellent and given it was mirrored not a scratch with ample packaging. The team at Crown French have been so helpful and the quality and range of their products fantastic. I would definitely order from them again.

Crown has recently been taken over by new owners. Like many on here who were owed an order, I was incredibly frustrated and worried thinking that I had lost £984, a significant amount of money, but the new owners are doing the right and great thing in fulfilling those orders that were not fulfilled by the old owners.

I have been informed that they will have my sofa with me when it's ready. So people, before coming on here and giving a 1-star review to the new owners, reach out to them, and I'm certain they will fulfill the order you placed with the old owners.

Crown has some excellent furniture and with the new owners doing all they can, I'm going to put my full faith back into Crown for future orders.

I have noticed that the same person has put in 5 separate 1-star reviews. That just isn't right, and four of them should be removed.

I have had my own frustrations with what happened, and of course, I was deeply concerned when I received the email in late December about the old owners, but given that the new owners are fulfilling the orders, no blame can go to them.

I look forward to receiving my sofa. Contact the new owners and find a solution. They want happy customers and long-term ones, so if you are owed an order, they will fulfill it. You can not ask for any more than that.

This Company, who went bust in December, advertise a Trustpilot score of 4+ on the front page of their website. Their actual score is currently 3.1 and dropping like a stone due to the fact that they took money off customers with no intention of supplying the goods for which they had been paid.

Ripped off!!! What a con, waited 2 months for goods and got this today..
I’m writing today to inform you that despite a strong order book, sadly Mediterranean Exotic Interiors ltd (the owner of Crown French Furniture) has now entered into liquidation.

Disappointing experience. Ordered a dining table a few weeks back, received sub optimal quality with scratches on all one side of the table top, greyish discolouration in the centre, chips to the corners , cracks on the underside of the table top. Basically appears to be a preowned product. I had tried to contact the company, emailed the company with no response or success. Now have noted the company has closed/? new owners from comments. It is so disappointing as not received what I payed for and no way of getting replacement or money back. I will now have to pay additional money to get rid of this table and also purchase a new one. Very disappointing. Do not order anything from hear, as from reading the comment now, you may not receive your item or if there is a problem your stuck with it and no one will be taking any responsibility.

Does anyone know who the new owners are and how to get hold of them please?

No-one is answering the phone.

I have also lost my money and received no goods.

Thank you.

I purchased some furniture from crown french furniture and was disappointed to hear of the company going into receivership(sadly this is happening quite a lot). I managed to contact them and much to surprise the new owners were extremely helpful. There was not much point in throwing my toys out of the pram and therefore I wanted to get a positive outcome. I received my options and opted for the new owners to satisfy my order which they have.(Note..They did not have to do this). I appreciate that not all customers are happy but trying to vent anger at people who have lost their jobs is not part of my ethos. This is why i have scored them accordingly..
Thank you again to the new owners who have really sympathised with my plight..

SCAM!!!!! Lost all my money.

I placed a bedroom furniture order in September for delivery in December 2022, was sent a email and palmed off to say shipping has failed and will not be delivered until January 2023.

Have been informed today 31st December 2022 the company has gone into LIQUDATION..DO NOT BUY FROM THIS WEBSITE or any proceeding company this owner sets up/ sells out too.

I placed an order in Sept for bedroom furniture . Tamar and staff were really helpful . Dressing table and bedside tables del and I am pleased with them however two chests were missing . One was del on 18th Dec , the chest has a few marks but since then I have been unable to contact anyone . Not Tamar’s no, store or customer services no, I fear that maybe they have stopped trading . Due to their mix up they do not owe me money however I am still a chest short . Great shame if this is the case so I would say beware.
31/12/22 have been informed company in administration . Sad

I purchased a bedroom chest of drawers which eventually arrived . When I went to open drawers the paint had come away and they were so tight l could not open. I contacted the company and they sent someone who touched up the paint and greased the drawers to enable them to open. A few days later the problem was still there. I contacted them again and they offered to replace. I agreed to this however decided to request a refund. They collected the item on beginning December and said I had to wait 14days for refund to be in my bank. No funds have been returned and I have tried to contact and like other people unable to get an answer having left messages and sent emails, I am furious that they have over 400.00 of mine and desperately need it returned.

Received my parcel, and the glass base was broken in many pieces.

Can't review anything other than communication as we didn't get to experience any other aspect of the business. Ordered a bed which we were told was in stock. That bed was apparently damaged, so they ordered a replacement, and that's when it all started to go wrong as over the following two months they kept making promises which they never followed up on, each time they promised to call us back or send an email with information, they failed to do so. It became a frustrating game of calling them to be given excuses and further promises which were broken. Every delivery date we were promised we scheduled to be at home, only for them to completely neglect to inform us was not going to happen. So much time wasted which could have been avoided only if they kept us informed as they promised.

Their managers conveniently happen to be in meetings too busy to speak to customers and whenever I asked for a specific person, I was given a different name of who was actually in charge, conveniently always someone who was either absent or in a meeting. The moving goalposts, the opaqueness and the outright lies finally forced us to cancel the order. As expected, it takes 2 weeks for them to process it, but it took them minutes to charge us in the first place.

Terrible business.

Update: After promising that refund mentioned above, they ignored all our attempts to contact them, and then the reports of them going into liquidation started. Soon after the original owner sent out an email that there are new owners and that if you are owed a refund you need to claim through your credit card, etc. basically washing their hands of any responsibility. All of this also confirmed that they have been outright lying and deceiving for months without ever planning to fulfil our order. All of the "it's on the lorry" promises were just plain lies.

Luckily we paid through Paypal, which approved our claim and we received our money back. I feel really bad for everyone else caught up in this and especially all of the employees who are owed wages.

We've had an absolutely abysmal experience with this company. I ordered a bed at the end of September after being advised on the phone that it was in stock. A few weeks later I was emailed to say the item was damaged so they'd need to provide a replacement. We were offered a temporary bed, but decided due to upheaval and needing to rearrange our schedules for an extra delivery, that wasn't going to work for us, so we said we would just wait for the replacement bed to arrive. We then received no further updates for several weeks. Eventually I grew concerned and contacted the company who promised to call us back and deliver the bed on the 23rd on November. We received no call and of course, no bed. We called again in early December and were advised of a delivery on the 13th December and were promised an email that week to confirm delivery. No email arrived, so I called on Thursday but the person handling our order wasn't available, and was promised a call back that day, which never materialised. I then called on Friday but their offices were closed, so I sent an email, which was not responded to. Finally we called again today only to be told anyone who could help us with the order was "in a meeting". The person who dealt with our order seems to have lied about availability and delivery, as well as then avoiding our attempts at contact. In frustration we have finally cancelled the order as apparently no one knows where the item is, but it'll take two weeks to refund us. It's funny how keen they were to take the money in the first place: they emailed me when I first attempted to place the order, but their website failed at the final stage. Now that they have the money, they seem quite disinterested in delivering the item or in keeping us updated regarding the situation. Very poor customer service, I absolutely recommend you avoid them as this "in stock item" hasn't been delivered for over 10 weeks and they have no idea where it is or when it will be available.

Edit on 12/02: we of course never received our promised refund, so I put in a PayPal claim and was awarded the full amount today. I urge anyone with outstanding orders to do the same. This company is very dishonest.

Never bought from this company before, but very impressed by customer service, particularly speed of response in giving information about the item and about delivery. I was buying a French-style dining chair with arms (in other words, carver style) at what I thought was a great Black Friday price. It seemed almost too good to be true - but it WAS true! The chair has now arrived and it looks fantastic. This sort of thing restores your faith in online retailers.

Unfortunately I cannot recommend this company. I placed an order in August and after multiple issues (defective products, delays in delivery, a missed exchange due to a misread of the job), i finally received the completed order in December. I have submitted a formal complaint to CEO Tamer / Anthea and followed up on this again, but no response. I spent over £1600, so I feel a response and a gesture of goodwill to acknowledge the inconvenience of these issues, would not be too much to ask. If i receive a satisfactory response, i will remove this review. To date, my formal complaint has not been responded to so I would advise anyone looking at this company, to skip on without buying.