Following our separate final online balance payments that sailed through without a hitch, I rang and spoke to Meghan about our booking and a required name change. She was beyond helpful and within a... Ver mais
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Leia as opiniões dos outros
Brıdgett Baker was fırst class ın takıng me through the bookıng process , frıendly , patıent , wıth the hıghest standard of servıce and welcome effıcıently. As a consultant staff member , she ıs not... Ver mais
We booked the Italian Lakes and cruise package for 2027. Tom took our call and explained every thing we needed to know and made the whole process seamless. Professional, knowledgeable and an effic... Ver mais
A empresa respondeu
Customer Service team member Sienna picked up my query regarding completion of passenger information very quickly. She outlined clearly the next steps, what else she needed and what she would do to... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Cruise.co.uk
Escrito pela empresa
Cruise.co.uk is a leading online travel agency that specialises in cruise holidays. We offer a wide range of services designed to make booking your dream cruise easy and convenient. With an extensive selection of cruise options from all of the major cruise lines worldwide, we cater to every cruise traveller's preferences and interests.
One of the key advantages of Cruise.co.uk is our team of knowledgeable cruise specialists who provide expert advice and personalised recommendations. Whether you're a first-time cruiser or a seasoned traveller, they are there to assist you in planning the perfect cruise experience. Additionally, Cruise.co.uk is committed to offering competitive pricing, ensuring that you get the best value for your money. We provide access to exclusive deals, discounts, and promotional offers, and our price match guarantee ensures you won't find a better price elsewhere.
Cruise.co.uk also offers customised cruise packages that can be tailored to your specific needs. Whether you're looking for a romantic getaway, a family-friendly adventure, or a themed cruise, we can create a personalised itinerary that includes additional elements such as flights, accommodations, and transfers.
Customer satisfaction is a top priority for Cruise.co.uk. We provide a platform for customer reviews and ratings, allowing you to read real-life experiences and make informed decisions. Our dedicated customer support team is available to assist you at every step, from pre-booking enquiries to post-cruise arrangements.
In summary, Cruise.co.uk offers a comprehensive range of services, competitive pricing, expert advice, and personalised packages. Our commitment to customer satisfaction and transparent reviews makes us the perfect choice for booking your next cruise holiday.
Escrito pela empresa
- - Over 40 years' experience
- - Your own dedicated expert cruise consultant
- - No hidden extras and our Price Match Guarantee
- - 1000s of Trustpilot 5-star ratings
- - ABTA & ATOL protected
Informações de contacto
Top 10 Cruise Holiday Deals
4,9
Excelente
16 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Stacey at the support team was most…
Stacey at the support team was most helpful, living in South Africa my problem was solved quickly and profesionally.
16 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Richard
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Stacey.
We can’t wait to welcome you back.
Kind regards
Customer Support
We spoke to Jennifer about upgrading…
We spoke to Jennifer about upgrading our cabin and it was sorted quickly and she answered a million questions I asked. Excellent knowledge and very friendly service.
15 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Justin
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Jennifer.
We can’t wait to welcome you back.
Kind regards
Customer Support
Always helpful!
I had booked a cruise package with Cruise.co.uk and was having trouble getting hold of the cruise line to confirm dietary requirements for excursions . A call to Cruise.co.uk sorted it out easily. Bobbie was understanding and helpful. She contacted the cruise line on my behalf and gave me clarity about my query. Thoroughly recommend Cruise.co.uk.
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Michael
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Bobbie.
We can’t wait to welcome you back.
Kind regards
Customer Support
Superb customer service from Bobbie
We had concerns regarding our flight for our cruise that had not been fully addressed, however when we spoke to Bobbie she was very helpful indeed and was able to sort a solution that resolved the issue. In doing that, she told us she would seek managerial approval and ring us back the next day. True to her word she did! She was able to explain why we were having the issues and readily resolved the problem. Thank you Bobbie you’re a star ⭐ x
8 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Karen
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Bobbie.
We can’t wait to welcome you back.
Kind regards
Customer Support
Very helpful!
Very helpful!! Lily was as always very knowledgeable and went above and beyond to get us a great deal on our latest holiday.
Always a pleasure to speak to her and she has assisted us many times with other holidays!! Thanks Lily
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Dympna
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
good and easy
your rep alana mills was very friendly, patient and knowledgeable and found us a very good cabin on the ship. we are looking forward with great pleasure to our cruise - looks like a good itinerary. also a very good deal as a bogof!
5 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Customer
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Alana.
We can’t wait to welcome you back.
Kind regards
Customer Support
Very helpful
Very helpful, Stuart Evans has been a real pleasure to deal with. He fully understood our needs and certainly went the extra mile to help us achieve what we needed.
I would recommend him to anyone looking to book a cruise.
15 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi David
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Stuart.
We can’t wait to welcome you back.
Kind regards
Customer Support
You only know how good a travel agent is when…
You only know how good a travel agent is when you face a real problem while you are away. We were caught up with the NATS issue last Tuesday/Wednesday when BA cancelled our flight home from Vancouver and offered us a non-direct flight 2 days later, I rang Customer Services at Cruise.co.uk and they pulled out the stops, extended our hotel stay for us and managed to arrange a direct flight home the following day.
A big thanks to Sienna - Package Support Executive and Lily Canderton our Travel Agent at cruise.co.uk
Christine and Mark :)
8 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Mrs Humphries
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Sienna and Lily.
We can’t wait to welcome you back.
Kind regards
Customer Support
I haven't been on holiday in 14 years &…
I haven't been on holiday in 14 years & i think the rep was genuinely excited to be booking it for me. The information was very straightforward. I did have a couple of follow up questions & she got back to me very quickly. My mum has alzheimers so I always feel I need to know exactly what I'm doing but as soon as I signed up for the website I was able to start booking our excursions because I didn't want us to miss out. I was amazed by how easy it was so I would definitely recommend it to anyone! I knew flying would be too much for mum so a cruise is perfect for us & i feel confident we'll have an amazing time 😎😊
7 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Steph
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
Above and beyond.
Great pricing for our cruise and fast efficient service from Tom when booking. He even called and spoke to me whilst he was away on annual leave to ensure that everything was sorted.
8 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Mr Ault
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Tom.
We can’t wait to welcome you back.
Kind regards
Customer Support
very professionl
The staff was very professional and excellent.
4 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Chidi
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
I had a query on my booking for the all…
I had a query on my booking for the all inclusive package and Ann-Mairi was able to clear any misunderstanding and gave me confidence that I would have no problems in receiving the package when I board the ship.
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Mr Johnston
We are so grateful for your kind words and 4-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Ann-Mairi.
We can’t wait to welcome you back.
Kind regards
Customer Support
Complete disregard for data management
Repeatedly ignored requests to stop sending mail for a former occupent to my address. Reported to ICO for breaches of GDPR
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Dear Sara
Thank you for taking the time to leave a review. We take privacy concerns and data compliance very seriously.
I see that our Customer Relations team has already reached out to you about your concerns.
We appreciate you taking the time to provide your feedback.
Kind regards
Customer Support
Spoke with Lilly earlier who was very…
Spoke with Lilly earlier who was very informative and helpful. Lilly was able to advise the best cabins and cruise for the enquiries we were making.
Thank you Lilly.
14 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Tracey
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Lilly.
We can’t wait to welcome you back.
Kind regards
Customer Support
Excellent service.Which is very…
Excellent service.Which is very important to me.
12 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Linda
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
We found booking easy and fast.
We found booking easy and everything clearly explained.
5 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Rachel
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
Bridget was extremely helpful and…
Bridget was extremely helpful and polite I couldn’t have been happier with my experience booking our cruise with her
13 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Andrew
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Bridgett.
We can’t wait to welcome you back.
Kind regards
Customer Support
I use cruise.co.uk as everything is…
I use cruise.co.uk as everything is made easy. Also very helpful if you have anything to change . Keep you to date all along the way through your travel build up .
4 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Emma
We are so grateful for your kind words and 5-star rating!
Thank you for sharing your experience with us. We will pass on your feedback to the relevant department.
We can’t wait to welcome you back.
Kind regards
Customer Support
Brad was his usual friendly self
Brad was his usual friendly, knowledgeable and helpful self. He explained everything very clearly
10 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Des
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Brad.
We can’t wait to welcome you back.
Kind regards
Customer Support
Great service
Straightforward with Ruth Gale who we used before.
All explained well.
5 de setembro de 2026
Opinião espontânea
Resposta da Cruise.co.uk
Hi Brian
We are so grateful for your kind words and 5-star rating.
Thank you for sharing your experience with us. We will pass on your feedback to Brian.
We can’t wait to welcome you back.
Kind regards
Customer Support
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