Fantastic cue all around. I have noticed an improvement over my prior game. Plays q lot like my wife's Lucasi custom, with a medium tip. I leveraged a players cue prior with a kamui soft tip. I have r... Ver mais
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Leia as opiniões dos outros
Experience is extremely bad, still haven't received product and have e-mailed countless times without any reply. No number to call or anything. Now I have to call me credit card company to see if th... Ver mais
very good cue at an amazing price. i am glad to see well performing cues at a very reasonable price. I have owned many high end custom cues, however as a player the cuebot cues were surprisin... Ver mais
Very pleased with the cue, but even more pleased with customer service, replacing my glove that didn't arrive and was replaced, receiving today. Never had a glove and anxious "to try it out" !
Informações sobre a empresa
Escrito pela empresa
Cuebots is a pioneering platform specializing in next-generation billiard cues made entirely from premium carbon fiber, integrated with proprietary core technology to deliver exceptional performance, maximum durability, and absolute stability under all conditions. Guided by the philosophy “Made by players. For players.”, Cuebots places the player experience at the heart of every innovation. Every cue is meticulously engineered to deliver the ultimate sense of control, precision, and confidence — from aspiring beginners to elite professionals. Beyond crafting cues, Cuebots defines a new standard in modern billiards — the perfect harmony of advanced materials, refined design, and timeless value.
Informações de contacto
N03-T1 Spring Tower, Gold Season, 47 Nguyen Tuan Street, Thanh Xuan Ward, 100000, Hanoi, Vietname
- cs@cuebots.com
- www.cuebots.com
4,2
Bom
161 opiniões
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Respondeu a 89% das suas opiniões negativas
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You guys sent me the wrong cue
You guys sent me the wrong cue...it was the correct style design but yall didn't send me the correct dimensions. I clicked on 11.8mm shaft and 3/8x10 joint. Y'all sent me the standard promo dimensions from the website. I like to keep all of my cues with the same dimensions so I can interchange the shafts and now i have a black sheep that I can't do anything with.
1 de maio de 2026
Resposta da CUEBOTS
Hi Alexander,
We apologize for the confusion regarding your order. Could you please check your email inbox? We’ve already reached out with instructions to help resolve the issue and arrange a suitable solution for you.
Please let us know once you’ve reviewed the email, and we’ll continue assisting you from there.
CUEBOTS Support Team
Quality was great and shipping was fast
23 de abril de 2026
Cue is fine but customer service isn’t
The cue is fine but the slow and step filled customer service made this a difficult purchase. Being that the company is not in the US, has no phone number you can call, or chat customer service available it makes for difficult communication and resolution of issues.
22 de abril de 2026
Resposta da CUEBOTS
Hi John,
Thank you for your honest feedback. We’re glad to hear you’re happy with the cue itself, but we’re sorry the overall service experience did not meet your expectations.
As an international company, we currently provide support mainly through email, and we understand that this can sometimes feel slower or less convenient compared to local phone support. We’re actively working on improving our response time and customer communication to make the process smoother for our customers in the US and worldwide.
We truly appreciate your patience, and the time you took to share this feedback with us. Comments like yours help us identify where we need to improve, and we hope we’ll have the opportunity to provide you with a much better experience in the future.
CUEBOTS Support Team
Great website
Great website. Exceeds my expectations and supplies all my Cue needs. Top notch
28 de abril de 2026
Is my first carbon fiber
Is my first carbon fiber, pool cue enjoy playing with it my friends tell me I look relaxed with it extraordinary better spin control. Great job on the tip. Better control of the Cue ball thanks for the great service. Will recommend your company for sure.
25 de abril de 2026
Quality of product is awesome.I like…
Quality of product is awesome.I like way this pool cue play it's really good.service is really fast.
18 de abril de 2026
This stick was perfect.Everything I was…
This stick was perfect.Everything I was looking for love the design and the carbon fiber is super smooth.In the hand
18 de abril de 2026
The quality is great
The quality is great, my only complaint is how long it took for it to arrive.
I got the shaft in like 2 days, the but was like over 2 weeks
18 de abril de 2026
Resposta da CUEBOTS
Hi Doug,
Thank you for your feedback. We’re very glad to hear you’re happy with the quality of the cue.
We also apologize for the difference in delivery time between the shaft and the butt. The shaft was shipped from our available stock, while the butt was a made-to-order item produced specifically for your order at our factory in Vietnam, which required additional production time before shipment.
We truly appreciate your patience and understanding, and we hope you enjoy the complete setup now that everything has arrived safely.
CUEBOTS Support Team
Wonderful customer service
Wonderful customer service, quick and appropriate response to customer concerns AND a quality product...if anyone is looking to upgrade your cues to affordable, quality equipment, I recommend the Zluk player and the Evo breaker.
25 de março de 2026
finding a cue butt with proper threading
finding a cue butt with proper threading
30 de março de 2026
Your whole experience was great
Your whole experience was great, but the cue was unbelievable. Thank you for letting me buy from you.
30 de março de 2026
I ordered a pool stick from them
I ordered a pool stick from them. Can't contact them. It's been 2 weeks with no update of my purchase. I won't order anything else from them.
5 de abril de 2026
Opinião espontânea
Resposta da CUEBOTS
Dear Adam,
Thank you for your feedback. We are sorry to hear about your experience and would like to resolve this as quickly as possible.
Our team has reached out to you twice at the registered email address (thedarknight75@hotmail.com) regarding your custom order confirmation, but have not received a response. We kindly ask that you check your inbox and spam folder for our emails.
If you are having trouble receiving our messages, please contact us directly at cs@cuebots.com and we will prioritize your case immediately.
We look forward to hearing from you.
CUEBOTS Support Team
Positive Experience
After ordering my merchandise, delivery was on time and product was just as advertised. I also enjoy that I was able to personalize my cue.
24 de março de 2026
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