Great website and excellent service. I had order multiple times from this company and each order was met promptly and fully. I made an error while ordering recently and Gabby was not only able to rect... Ver mais
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Leia as opiniões dos outros
I have a had a great experience with Culture Kings. I placed an online order and forgot to remove an item from my basket before checking out. The moment I realised I emailed their customer se... Ver mais
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Informações de contacto
PO BOX 260, 4108, Archerfield BC, Austrália
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service
Great customer service, i had made a mistake in my order and with the help of Gabby, she fix it in no time

Resposta da Culture Kings
I am very happy with your service
I am very happy with your service, and especially with Gabby who helped me change my address which I had forgotten. I am completely satisfied.

Resposta da Culture Kings
I put in my issue very late last night…
I put in my issue very late last night around 12pm and with in hours gabby was straight on to sorting out and resolving my issue.
Very happy with this customer support thanks gabby
Regards Trent

Resposta da Culture Kings
Customer service was fantasic
Customer service was fantasic, Marleyah was amazing and amended a fault I made in my order swiftly.

Resposta da Culture Kings
Amazing response time!
I ordered a pair of Air Force 1 07 and I ordered the wrong size. So I sent a email to ask if I could change the sizes and Ailean the next day put a new order in for me for the right size!!
Amazing work Ailean and fantastic customer service and responded so quick
Thank you Ailean!!!!

Resposta da Culture Kings
Alphonsine was amazing
Alphonsine was amazing. Very helpful and super efficient. My situation for delivery could have ended up very convoluted and challenging but because of quick action it was solved almost immediately.

Resposta da Culture Kings
I ordered 2 hats on June 24th for $80+…
I ordered 2 hats on June 24th for $80+ dollars, and never received them. The order said they were damaged and couldn't deliver. I've been trying to get resolutions from Culture Kings to no help. I received an email saying they would look into it and they have not responded to my follow up emails. This is a terrible situation because I wanted the hats for a Bday.

Resposta da Culture Kings
Gabby was really helpful and resolved…
Gabby was really helpful and resolved my issue fast and efficiently!

Resposta da Culture Kings
I ordered the wrong size on a chain and…
I ordered the wrong size on a chain and sent an email through hoping I could change the size, Donna went above and beyond to help me out, she even checked on it later to confirm it's the size I wanted. Very happy with Culture Kings and the chain looks awesome, thanks Donna!

Resposta da Culture Kings
I forgot to change my shipping address…
I forgot to change my shipping address and reached out to the Culture Kings team. I received an email from Culture Kings with the changed address and it was very easy on my end to change it. Ailean made this process very smooth and easy for me!

Resposta da Culture Kings
I called up the company early in the…
I called up the company early in the morning g to request for my order to be changed before being processed. There I got in touch with Donna who, off the bat, was lovely and greeted me with warmth and friendliness, it made the whole experience more comfortable! She was able to fulfil my request as well which is something I am grateful for to this day! I was impressed how well Donna communicated and how efficient her work was. Definitely will order from Culture King again and I know now that if I ever have an issue about something, Culture King has the staff well equipped to deal with it.

Resposta da Culture Kings
Great customer service
Great customer service. Always amazing support. I can’t stop ordering new hats lol.

Resposta da Culture Kings
Great and fast service
Great and fast service! Thanks to Gabby for being nice and helpful with resolving my issues.

Resposta da Culture Kings
Donna (customer service) ⭐️
Donna has been nothing short of AMAZING ! I panicked and bought the wrong size shoe for my partner and she got in and helped me fixed it right away, she’s an absolute angel and couldn’t have made the process any more simple !

Resposta da Culture Kings
My experience with Gaby
Gaby was very quick, effectiant and understanding. She spoke to me on the phone and was amazing help. Shes has great Customer service skills and was lovely to talk to.

Resposta da Culture Kings
I made an order and realised the size…
I made an order and realised the size was wrong. So I rang help page. Very impressed how quick and friendly customer service is. DONNA made it too so easy for me. When you talk to someone that nice as you start your day is just refreshing plus issue SOLVED! Thanks Donna.

Resposta da Culture Kings
Quick response and amazing help
Quick response and amazing help. I had purchased items to the wrong address, Donna replied within minutes and had me sorted.

Resposta da Culture Kings
Donna was great help when I needed to…
Donna was great help when I needed to cancel my order

Resposta da Culture Kings
Ben was extremely helpful
Ben was extremely helpful, excellent behavior, very kind and understanding.
My order got sent back and he helped sort it out straight away, very quick and easy process
Thank you Ben

Resposta da Culture Kings
I made a mistake ordering
I made a mistake ordering, within a few hours Donna had stopped the original order from being processed and created a new order for me, superstar!

Resposta da Culture Kings
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