Culture Kings Opiniões 

5871
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Great website and excellent service. I had order multiple times from this company and each order was met promptly and fully. I made an error while ordering recently and Gabby was not only able to rect... Ver mais

Classificada 5 em 5 estrelas

I have a had a great experience with Culture Kings. I placed an online order and forgot to remove an item from my basket before checking out. The moment I realised I emailed their customer se... Ver mais

Classificada 5 em 5 estrelas

I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

6 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 15% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(5871)

1745 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Customer Service far exceed anything Ive seen

Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!

I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

11 de agosto de 2026
Opinião espontânea
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Resposta da Culture Kings

Thanks so much for the review! We appreciate you 🙏

Classificada 5 em 5 estrelas

Address Change

I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

12 de agosto de 2026
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Resposta da Culture Kings

Thanks so much for the review! We appreciate you 🙏

Classificada 5 em 5 estrelas

I was really impressed with the help I…

I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

12 de agosto de 2026
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Resposta da Culture Kings

This is such a glowing review, thank you! We'll be sure to pass this on 🙏

Classificada 5 em 5 estrelas

Gabby was extremely efficient at my…

Gabby was extremely efficient at my request of cancelling my order before it had shipped. I am very happy with the service and appreciate her help :)

12 de agosto de 2026
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Resposta da Culture Kings

Thanks so much! We're grateful for your kind words and support.

Classificada 5 em 5 estrelas

I made a small error in making my…

I made a small error in making my order, and Gabby was such a fantastic help getting everything fixed up for me.

Truly amazing customer service

12 de agosto de 2026
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Resposta da Culture Kings

We’re so grateful for your feedback. Thanks for taking the time!

Classificada 5 em 5 estrelas

I made a mistake on my ordering size…

I Would like to give Gaddy a big shoutout . I made a mistake on a one of the T shirts sized I had ordered and email straight away what I had done. I got a email back from Gaddy. Slating all the procedures on how she would fixes my mistake . Outstanding Customer service very professional . So thank you Gaddy 😊

12 de agosto de 2026
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Resposta da Culture Kings

Thanks so much for the review! We appreciate you 🙏

Classificada 5 em 5 estrelas

Gabby was EXTRAORDINARY

Gabby was EXTRAORDINARY - she was was so quick to reply to me, I have never had just prompt customer service who immediately solves my issue. We ordered the wrong size and Gabby just fixed it to save us so much time and effort on our mistake. Thanks Gabby X

11 de agosto de 2026
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Resposta da Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Classificada 5 em 5 estrelas

I ordered several shirts for my teen…

I ordered several shirts for my teen son for his upcoming school year. Out of many shirts there was one where I accidently ordered a size S and needed a size M I immediately reached out to customer service and though Gabby mentioned at times they may not be able to change the request in time she was able to stop the order, change the one shirt size to what was needed and provided me with a new order #. Saved me a lot of time in trying to return it for a new size. Thanks, Gabby for your help!

11 de agosto de 2026
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Resposta da Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Classificada 5 em 5 estrelas

Drisana was great help

Drisana was great help, I put in wrong shipping address and it was fixed in no time thanks

11 de agosto de 2026
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Resposta da Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Classificada 5 em 5 estrelas

Gabby was amazing and so helpful

Gabby was amazing and so helpful! After having a bad in-store experience, she really turned things around with her kindness and great customer service. Really appreciate her help!

11 de agosto de 2026
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Resposta da Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Classificada 5 em 5 estrelas

Amazing

Amazing, fast and responsive! Handled it perfectly.

10 de agosto de 2026
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Resposta da Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Classificada 1 em 5 estrelas

Customer service is lacking, long wait times and poor level of stock availability


Have had nothing but issues with culture kings lately, 4 seperate orders, all of which almost all of them had to be refunded, I’m sick and tired of ordering things though culture kings just to get an email saying they refunded me as they don’t have stock

First order 31/07/26 - 5 items, 2 refunded, 3 sent out and 2 of them were the wrong item.

Second order -31/07/26 - 2 items, both refunded as no stock available.

Third order 05/08/26 - 2 items, 1 refunded, 1 sent out.

Fourth order - 10/08/26- 6 items, all refunded

This is ridiculous at this stage, I can’t even fathom just how unlucky I’ve gotten and how poorly managed their stock levels are, it’s hit a point where I don’t even have faith they’ll fulfill my orders anymore, add this with slower than average delivery times and mundane customer service, not even sure how they manage to stay in business, take a look their reviews their service and quality has tanked lately, you can never get a hold of anyone and when you do they say they’ll get back to you, never do, very little to remedy the situation either, offered me a free shipping code that doesn’t even work, just a waste of time. Terrible service.

10 de agosto de 2026
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Resposta da Culture Kings

Hey, thanks for sharing your feedback. We completely understand how frustrating it would be to experience stock issues across multiple orders.

We’ve recently introduced our Ship from Store process, and while we work through some initial trial and error, there can unfortunately be discrepancies between the stock showing online and what is physically available in-store. We’re actively working to improve this.

We’d love the opportunity to look into your experience further. Please email feedback@culturekings.com.au with your order details so our team can work towards resolving this and hopefully turn your experience around.

Thanks again for bringing this to our attention.

Classificada 5 em 5 estrelas

I was helped by Donna who was lovely to…

I was helped by Donna who was lovely to speak too. She was incredibly attentive and made this experience pleasant as she solved my issue without great difficulty.

5 de agosto de 2026
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Resposta da Culture Kings

What a lovely shoutout for Donna! We’re so happy she was able to make the process easy and get everything sorted for you. We’ll make sure your kind feedback is passed along to her! 🙌

Classificada 5 em 5 estrelas

Huge thanks to gabby for her service

Huge thanks to gabby for her service! Made an online order and accidentally used my old address….Got into contact with them and gabby fixed it up immediately! Still got my order within two days!!

6 de agosto de 2026
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Resposta da Culture Kings

So glad Gabby was able to update your address and get everything sorted before your order was on its way. Even better that it still made it to you within two days! 🔥 Thanks for the awesome feedback!

Classificada 5 em 5 estrelas

Ailean

Ailean was very helpful in changing my shipping address right on time thank you my gifts will arrive in time now

7 de agosto de 2026
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Resposta da Culture Kings

So glad Ailean was able to jump in and get your shipping address updated before it was too late. We hope the gifts arrive safely and are a hit!

Classificada 5 em 5 estrelas

Quick

Successful and swift service from Gabby.

6 de agosto de 2026
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Resposta da Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Classificada 5 em 5 estrelas

Customer service very fast

I asked to cancel my order, because I didn’t notice the USD tag before clicking on "Buy". And Donna helped me out very fast in near 10 mins. Great customer service.

6 de agosto de 2026
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Resposta da Culture Kings

Happy we could make this an easy fix! 🙌Thanks for sharing your experience with us! 😊

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