Great website and excellent service. I had order multiple times from this company and each order was met promptly and fully. I made an error while ordering recently and Gabby was not only able to rect... Ver mais
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Leia as opiniões dos outros
I have a had a great experience with Culture Kings. I placed an online order and forgot to remove an item from my basket before checking out. The moment I realised I emailed their customer se... Ver mais
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Informações de contacto
PO BOX 260, 4108, Archerfield BC, Austrália
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer Service
Gabby made my experience really nice and easy! After I sent in my inquiry, she was quick to help get my address changed and made the whole process smooth and stress-free. I really appreciate her helpfulness and great customer service. Thank you, Gabby!

Resposta da Culture Kings
Alphonsine Helped me with my problem…
Alphonsine Helped me with my problem and came up with a solution in a timely manner . Thank you

Resposta da Culture Kings
Ailean fixed my purchase error really…
Ailean fixed my purchase error really quickly without having to ask me a million questions. What I thought would be really hard to render. Can't express enough how thankful and happy I am with Aileen's assistance

Resposta da Culture Kings
Marleyah was very helpful and responded…
Marleyah was very helpful and responded quickly. They really helped me out!

Resposta da Culture Kings
Exceptional Customer Service
Gaby was great, she addressed my concerns promptly. Customer service was exceptional!!!

Resposta da Culture Kings
Alphonsine was SUPER quick with her…
Alphonsine was SUPER quick with her response and help and I appreciate it more than you could know! Thank you so much!!

Resposta da Culture Kings
Recieved faulty snapback hats but Gabby…
Recieved faulty snapback hats but Gabby was very accommodating and helped me with everything to make sure i was happy with outcome. She was awesome!!

Resposta da Culture Kings
Customer service
Made a mistake when ordering online so I rang up the help desk. Alphonsine helped me fixed my order. She was super quick! Lovely customer service!! 10/10 no fuss and stress free

Resposta da Culture Kings
Gabby was awesome to resolve my address…
Gabby was awesome to resolve my address details it was such an easy process. Fantastic communication and positive. I wouldn’t hesitate to contact and communicate with Gabby again or anyone else.
Thank you have a great day
Regards
Essac

Resposta da Culture Kings
Fast response when it comes to customer…
Fast response when it comes to customer service placed an order had the wrong address Gabby helped me and was able to get it situated. Really appreciate the quick turnaround love your products 💕

Resposta da Culture Kings
I ordered my daughter the wrong size in…
I ordered my daughter the wrong size in a jumper and emailed for a change before it was shipped out! Gabby replied to me and said she would do her best to get it sorted for me and explained it can be difficult to do! But she done it for me and pulled it through she was so lovely 🥰

Resposta da Culture Kings
Gabby was super understanding and…
Gabby was super understanding and helped my issue super fast.

Resposta da Culture Kings
Had an issue with an accidental double…
Had an issue with an accidental double order and Gabby was right onto it cancelling the second order and putting through a refund… saved me the headache of being a silly goose

Resposta da Culture Kings
Great response from culture kings team
Great response from culture kings team, happy with the outcome. Prompt fix up

Resposta da Culture Kings
Easy change on phone
Was way easier doing the change to order over the phone and had a awesome customer service lady alphonsine that changed it all over in a matter of minutes. I had been on website trying to do on line was half hour and got no were. Should gave just rang in the first place.

Resposta da Culture Kings
Customer Service far exceed anything Ive seen
Paid with apple pay. For some reason it automatically paid and confirmed for me without me checking the information and it sent the purchase to my old address!
I submitted a form thru email thinking it would take a couple days and might be too late but Gabby at the your team within 5 minutes caught it and changed it for me! I couldnt be more surprised and grateful for the quick response. Now I dont have to deal with my old terrible landlord or worry about it getting stolen! Thanks so much for gabby and her quick work that I felt really comfortable buying from you guys again knowing your customer service is very streamlined and fast! Thanks again!

Resposta da Culture Kings
Address Change
I had to change the address due to system error and Gabby was very helpful, change it for me with no trouble and replied fast.

Resposta da Culture Kings
I was really impressed with the help I…
I was really impressed with the help I got from the support team. I needed to change the order before it got sent out and had some confusion about sizing. Gabby was quick and efficient and gave me some great advice and able to make changes for me in time. Effortless support and very happy Customer. Thank you.

Resposta da Culture Kings
Gabby did a great job with getting my…
Gabby did a great job with getting my problem solved very fast

Resposta da Culture Kings
A Experiência Trustpilot
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