Great website and excellent service. I had order multiple times from this company and each order was met promptly and fully. I made an error while ordering recently and Gabby was not only able to rect... Ver mais
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Leia as opiniões dos outros
I have a had a great experience with Culture Kings. I placed an online order and forgot to remove an item from my basket before checking out. The moment I realised I emailed their customer se... Ver mais
I accidentally ordered the wrong size and emailed customer support to see if it could be updated before shipping. Even though my item was already at the packing station, Donna went above and beyond to... Ver mais
A empresa respondeu
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
Informações de contacto
PO BOX 260, 4108, Archerfield BC, Austrália
- 1300254647
- orders@culturekings.com.au
- www.culturekings.com.au
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 15% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick response and did everything I…
Quick response and did everything I needed!

Resposta da Culture Kings
Donna was very helpful
Donna was very helpful! Replied back fast to my email with the problem solved ! Thanks so much for your help !

Resposta da Culture Kings

Resposta da Culture Kings
A customer service representative named…
A customer service representative named Donna was very very helpful! And got through to me in a timely matter.

Resposta da Culture Kings
Donna helped me with a quick an easy…
Donna helped me with a quick an easy order change I didn’t have any issues!!!

Resposta da Culture Kings
I must share my experience it was a…
I must share my experience it was a nightmare Saved by a woman named Dona such a great help so Im new to culture kings and somehow my shipping address was set wrong well Ms Dona sprang into action and started to help right away so I did not really understand there process but she did her job and did everything she can well unfortunately the delivery service still delivery the package but Ms Dona yet again sent me help with my order and saved the day I really appreciate this effort to retain me as a customer 😀 My kids appreciate you Ms Dona big shout out much appreciated 👏

Resposta da Culture Kings
Makes life easy using this app download today
Really good app use this every day hope everyone can enjoy this aswell

Resposta da Culture Kings
Donna was epic she fixed my order for…
Donna was epic she fixed my order for me shout out Donna

Resposta da Culture Kings
Gabby was super helpful in updating my…
Gabby was super helpful in updating my order address. I appreciate the quick response and the efficiency.

Resposta da Culture Kings
I made a mistake and wrote an Email
I made a mistake and wrote an Email, not sure if it could get fixed. I wrote the Email yesterday and today I got an answer from Donna, informing me of the try to change my Order. I ordered on accident a 3XL but wanted a 2XL. I waited the whole day and then just got the email that the order got successfully stopped AND I have my new order conformation with the right size.
I also got informed that they can't always complet request, so I am even happier that my request could get completed and that everything works out

Resposta da Culture Kings
Customer service was great Gabby helped…
Customer service was great Gabby helped me very happy with my experience thank you 😊

Resposta da Culture Kings
I had really good experience and was…
I had really good experience and was well looked after thank you so much for helping me

Resposta da Culture Kings
Donna helped me so well
Donna helped me so well. I was stressed about a shipping issue and she rectified it very quickly and effectively.

Resposta da Culture Kings
Mixed up the size in my order and was promptly assisted
I had accidentally ordered a jacket in the wrong size and wanted to change it before it dispatched. On the day I placed my order, which was a Saturday,the culture kings AI helper said I wouldn’t be able to change the size. I decided to try my luck on Monday and call the customer service line, and Donna promptly assisted me by stopping my order from being processed and creating a new one for me. I really appreciate her for saving me the hassle of having to return the jacket and wait for a new one!

Resposta da Culture Kings
Great customer service
The customer service is amazing and I love the wide range of clothing brands. I had a slight issue with shipping but thanks to staff (gabby) it was resolved almost instantly. Would definitely recommend.

Resposta da Culture Kings
Needed assistance with an order Donna…
Needed assistance with an order Donna was quick to help get this done, much appreciated. Great customer support. Thank you 😊

Resposta da Culture Kings
Awesome customer service support
I had an order that i accidentally sent to the wrong address and sent an email right after placing it. The customer service operator Marleyah responded incredibly quick and resolved the problem in a matter of seconds. Amazing customer service for sure 5/5

Resposta da Culture Kings
Ailean was amazing!!
Ailean was amazing!!! Super helpful!! Didn’t this my request could be done and she made it happen. Thank you Ailean!!

Resposta da Culture Kings
Excellent customer service
Although my original order was unfortunately lost in transit, I was extremely impressed with the level of customer service I received. The representative (Donna!) was professional, patient, and genuinely helpful throughout the entire process. They clearly explained each step required to submit a claim, answered all of my questions, and made the replacement process simple and stress-free. Their prompt communication and willingness to assist turned what could have been a frustrating experience into a positive one. Excellent customer support like this is rare, and I truly appreciate the time and effort they put into resolving my issue. Thank you for the outstanding service!

Resposta da Culture Kings
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