D1 Milano Opiniões 

The delivery was incredibly fast and simple. The package was cool and modern. The watch itself is causing allergic reactions and discomfort and since I’m not allergic to any other polycarbonate or stainless steel watches or products in general, I’m finding this intriguing. The design is class, though.

Zegarki ładne ale przy pierwszym uszkodzeniu mechanicznym firma umywa ręce odsyła mnie do innego państwa do pawiloniku w galerii abym zgłosił uszkodzenie.... Co to jest !?!?!!? Brak telefonu, brak maila brak niczego mimo że jest to oficjalny punkt sklepu z oficjalnymi produktami.

Very fast delivery, high quality product in its price-range!

I bought a watch and wanted to return it - great watch, just changed my mind. Tried to return using Royal Mail and had a nightmare. This went on for about three months. The watch was finally returned to me - D1 sent me a DHL label and it was sent back and refunded in one day despite being way out of the returns window. Emma in their customer service team was a legend. Love their watches and great experience.

I bought an ultra thin watch from them,
hoping the watch would look like the photos. When it arrived, the gold accents were too faint and I didn’t like how it looked. I decided to return it and initially I was told I’d have to pay 15$ for shipping, which is still dumb because why am I being penalized for their false advertising, but whatever. When the refund was issued, it was almost 80$ less than what I paid for the watch originally…

They’re a scam. Do not buy from them
unless you want to keep the watch. Otherwise you’ll end up paying for a watch you don’t end up keeping.

If I could, i’d give them 0 stars.

I had a very disappointing experience with D1 Milano.

I received one of their watches (the white model) as a birthday gift. I wore it only once, and it developed brown stains all over the strap/body. I tried cleaning it with neutral soap, as recommended, but the stains did not come off.

I contacted customer service to explain the issue. I was told that the material used for the watch can become stained if it comes into contact with perfume or body cream. This was surprising, especially considering there is no warning or care guide included with the product to inform customers about this. If a watch made from this material requires such specific care, customers should be clearly informed before wearing it.

Initially, customer service was helpful. They said they would arrange a replacement and asked for my address and other details, which I provided immediately. However, they then asked where the watch had been purchased. Since the person who gave me the watch had temporarily misplaced the receipt, I provided the serial number instead. From 6 July onwards, I received no further updates or replies.

In the meantime, my friend managed to find the purchase receipt, and I sent it to them on 6th July. Even then, I still received no response.

What disappoints me most is not only the issue with the watch itself but the lack of communication and follow-up. A €300 watch should come with both premium quality and premium customer service. If the material is known to stain easily from everyday products such as perfume or body lotion, the company has a responsibility to make this clear with proper care instructions.

I can’t say the product quality is poor overall, but I can say that the after-sales support has been extremely disappointing. Good customer service is just as important as the product itself, and unfortunately D1 Milano has fallen well short of the standard I would expect from a premium brand.

Suite à la perte de la petite pierre au bout de la couronne de la montre, j'ai contacté le SAV afin de pouvoir remplacer celle ci.
Après plusieurs échanges avec le service client, la pièce m'a été renvoyée rapidement.
J'ai depuis 7 ans cette montre, et en cas de problème D1 Milano sait être présent pour accompagner ses clients. L'expérience client est à la hauteur de la marque.

great products; great customer service

Quality, speed in action and good service

Spedizione veloce.
Orologio stupendo e in ottimi dettagli.
Consiglio a tutti

The watch does not meet my expectations in terms of finishes and comfort:
The transition between the dial and the strap is very rigid, it needs to adapt comfortably to the wrist. The dial does not adapt. Perhaps a rethinking is needed at the design level.
In reference to the finishes they are correct, but for to be a collaboration watch of an icon of Italian design it is very short.
What a pity!!!!!

Ramón

Trovato super bene con l’assistenza. Veramente un servizio top

Leonardo

I would like to sincerely thank the D1Milano team for both the quality of their after-sales service and the excellence of their products.

They have always been respectful, responsive, and attentive to every request. You are not just buying a product — you are experiencing truly high-quality service and connecting with outstanding people who genuinely care.

Today, I proudly wear my D1Milano watch.

Thank you very much.

Process was slow but always kept good communication and contact.

Ho chiesto info sulla sostituzione del vetro graffiato su un orologio ancora in garanzia, il supporto clienti è stato velocissimo e mi ha dato l'aiuto che mi serviva proponendomi anche una sostituzione totale

Customer service is truly slow. makes the whole experience unpleasant. I will never buy from this brand ever again.

Best watch in the word

J’ai eu un problème sur ma montre une visse qui s’était enfuie et on m’a très bien aidé et on m’en a renvoyé gratuitement merci beaucoup

Thank you very much for the support provided by your customer care team. I would especially like to thank Nicolo for his excellent assistance and attentive support throughout the process.

It was a pleasure communicating with you, and I truly appreciate the professionalism and care shown. Thank you again for the positive experience with D1 Milano.

Kind regards,
Lilit