D1 Milano Opiniões 

i had an issue with one of their polycarbon watches. i bought it in thailand. their agent here vapourised. i complained to Milano head office, got the initial professional run around, and put my saga on Trustpilot, within a day the BOSS of Milano was on my case, and promised to send me any ultra thin i wanted in replacement. i chose the bimetal 38mm. it was delivered today, and is perfection. with my x4 glasses on, this is proper craftmanship, exceptionally well made, and looks the part too. a bit of a struggle but hey ho, their man in charge sorted it smane day.....respect....and thanks.xx

Ho acquistato un Polycarbon e dopo nemmeno due mesi si è fermato, l'ho riportato dal rivenditore che l'ha inviato in assistenza ma non mi è stato sostituito causa (a dire dell'assistenza) infiltrazione anomala. Premesso che senza un report tecnico in mano mi viene difficile poter credere a quanto mi è stato detto dal negozio, specialmente dopo che non ho immerso l'orologio in nessun liquido men che meno acqua. Pessima esperienza, 160€ BUTTATE AL VENTO, se avessi acquistato uno swatch sarebbe stato meglio, per lo meno sicuramente più seri di questo pessimo marchio.

Hidden charges, £65 bill from ups to deliver.

Poor quality watch and additional hidden charges of £52.97 which you must pay inorder to receive the watch.

Ho un orologio da 600 euro e per riparare il cinturino (150 euro) e registrare i meccanismi(250 euro) mi hanno chiesto 400 euro..... Ma dico io non è meglio se me lo compro nuovo... esperienza negativissima....mai più...un Rolex costa meno...almeno loro salvano l'immagine

Ho comprato un orologio automatico e dopo un anello mi si è rotto il pezzo del centurino

WARNING DO NOT BUY FROM THIS COMPANY

OVER CHARGED & HIDDEN FEES / CHARGES

This weekend i bought the black Polycarbon. Before the watch has arrived i am disappointed with the company. the watch is listed as £136.00, however when i checked my account, i was shockedto see i was charged £141.14! not a huge difference but it is not correct.

Today i have received an email from UPS advising that i will need to pay a further £41 VAT! I find this outrageous considering the website said deliveries are free.

I understand that import taxes need to be paid but they stock the watch in the UK so see no reason why it needs to be shipped from Italy.

unfortunately i am left with no choice but to pay the hidden fees and return the watch at my own expense.

This is not a luxury experience

Ero alla ricerca di un nuovo orologio, ho già una piccola collezione, tra pezzi vintage e nuovi, brand piccoli ma ben fatti, e stavo pensando di ampliarla con un nuovo D1 Milano. Ho optato per un Ultra Thin 40mm: ottimo acquisto, consegna veloce in 2 giorni, mi sono fatto mettere a posto il bracciale nel loro negozio di Milano, gentili e professionali!

Polycarbon black mesh leggerissimo ma sembra un orologio “da patatine”, inoltre alcune finiture mostrare dalle foto non combaciano con la realtà. Packaging anonimo e corredo inesistente. Insomma bello ma non balla, prezzo troppo alto per la resa finale del prodotto.

I purchased a watch from the European website and it has been nothing but a problem! The website clearly states that for orders over £100 (which mine was) delivery is free. A few days later I received an email from UPS telling me they had been unable to deliver an item due to an outstanding charge of £65.06 which because I wasn't in they hadn't been able to collect. Initially I thought this was a scam but after a few days realised this related to the watch I had ordered. There is no phone number for D1 Milano so I emailed them asking what this additional charge was for as their website clearly states delivery is free. They responded that it is an additional charge because the UK isn't in the EU and that this information is found on their FAQ page. Extremely misleading. I asked to cancel the order for a full refund. They offered to halve the additional cost which I refused. They then said that if I paid the cost online ahead of delivery and sent them a receipt they would refund it. I asked to pay the driver on delivery (which was what I had originally been expected to do) and have since not had any response to my emails. I have now asked to cancel the order and have a full refund but have not heard back from them. Clearly I will be raising a claim with my bank but buyer beware. This company is not to be trusted.

12.2.24. Edit: I am now happy to report that I was contacted by the COO of D1 Milano who was very apologetic about the experience I had had. I was offered to select any watch of my choice free of charge which was an extremely generous gesture. I have now received this watch and am very pleased with it. Thank you D1 Milano - you came good.

Ho comprato un orologio D1 Milano X Olivetti collaborazione .

Allora la spedizione è stata rapidissima , 48 ore circa dal momento dell’acquisto all’arrivo .

Per quanto riguarda il prodotto , packaging di alta qualità che non vedevo da molto :
- box in metallo Olivetti
- dentro tessuto contenente orologio
- orologio 38 mm se non erro piccolo e sobrio e colori incredibili
- collab di alta qualità
- resistenza ? Non so

Per ora 5 su 5

Ne comprerei anche un altro .

Non ho provato gli altri orologi però sito serio e affidabile .punto alla serie in poliuretano che , si ha un prezzo elevato rispetto ai competitors (trovi un seiko automatico sui 200) però Comunque qui oltre la qualità si paga il design e lo stile che a mio avviso non si trova altrove

A seguito di un problema - probabilmente accentuato da una mia poca attenzione- ho pubblicato una recensione qui, e dopo poco sono stato contattato direttamente da CEO (Parlando di D1 Milano, parliamo di una società da svariati milioni l'anno, non è affatto consuetudine che un CEO si "scomodi" per un paio di centinaia di €... chiariamolo), scusandosi per l'accaduto e mettendomi in contatto con il reparto addetto... dopo 3 giorni mi hanno inviato lo stesso orologio a casa.

Zero chiacchiere, fatti. Sono un appassionato di orologi anche "luxury" e devo dire che D1 Milano si è comportato alla stregua del servizio clienti di Rolex, AP o Patek. Bravi!!!!

Bought for my husbands birthday. Within a couple of months, and hardly any wear, the strap failed. He put it away and wore another watch. We moved house and it got 'lost'. Recently it turned up and we found it couldn't be repaired locally.
They will send a replacement screw, which is tiny, but at the cost of 35 euros. Unbelievable lack of interest in customer service.
Lesson learned really. I wouldn't buy again from a company not interested in putting right the failure of their products. The strap broke really early on, and the watch would have been lost if we hadn't noticed. Not good quality, and not good after care. If you're in Europe, maybe it would be different?
Couldn't recommend.

Issue:
I just bought a this $150 polycarborn watch for my wife last month. Unfortunately, Its coating starts to peel off. She barely wears this watch and this happens so fast. What’s the guarantee? I have bought one for myself too & I’m afraid that it would manifest the same problem. So sad & kinda frustrating. Can you help pls? Thanks!

Resolution:
I emailed CS about the issue, with the details of the watch. I got their response accordingly.

Watch is still under warranty, so a replacement was shipped to my wife in Bahrain! :) That was amazing! Though it took a while to resolve this but me and my wife are so glad that they pay attention on the case.

Thank you D1 Milano! Soon to get the stainless one to add to my collections! ☺️

I ordered two watches for an occasion as gifts but they were late. However, they solved the issue and compensated me with a gift.