Absolutely love my items. Ordered lots of fabulous Christmas gifts. Fantastic discount offer available too. Thank you. Brilliant communication and customer relations. Been shopping here for years and... Ver mais
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Leia as opiniões dos outros
I also bought 2 forget me not bangles, as my mum has dementia, 1 for me and 1 for my daughter, they arrived and by the knot both where very mis-shaped and bent. Although not expensive just looked che... Ver mais
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Saw this company on Facebook. I don’t order through Facebook anymore after a bad experience so I googled the company and being impressed with the goods and reviews I placed an order. Absolutely de... Ver mais
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From ordering, I was always kept in the loop about my bracelet and necklace . I was told when it was dispatched, and if I needed any further help or information, it was given to me. Top notch custom... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are a family based business based in the West Midlands and we look to offer beautiful items of jewellery that you will treasure forever. We stock items for all occasions including a wide range of necklaces, earrings, bracelets, rings and an ever growing array of quality children's jewellery.
Informações de contacto
3,8
Bom
273 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Beware of Cheap Quality Products
Beware! They are selling very poor quality products. Bought a ring that snapped within 6 weeks. Zero customer service. They are not interested as it’s over 30 days. Rude to customers too. Could pursue as I have consumer rights but PayPal (closed in their favour due to 30 days) issued me with a credit voucher as they too were appalled.
What a ridiculous reply. I wasn’t aware 30 days ago the ring would break hence why I brought it to your attention today. It’s not fit for purpose. Your manner is awful and you have your conscience to live with knowing you’re ripping people off with poor quality. I have my money back from PayPal so no loss to me. Goodbye 😘
11 de abril de 2025
Opinião espontânea
Resposta da Darby Pritchards
How dare you come on here and spread disinformation. Here is what actually happened. This person bought a ring off us on 3rd March whilst being fully aware that any issues regarding her purchase would need to be raised within 30 days of purchase. She came to us on 11th April and sent us a rude and abrupt message saying the ring had snapped and she wants to be refunded to her paypal account. There was no attempt to let us try to deal with it, just a demand of a refund. I politely replied that it is now outside of our 30 day policy and that as a result we couldn't do anything for her. She then threatened me with Paypal and called me 'appalling'. I explained my case very clearly and concisely and made it clear to her that you could have the most expensive piece of jewellery in the world and it can break if you pull it apart or damage it. if the item was faulty or 'poor quality' as this customer infers here, then why didn't she share these views with us at the beginning of March when she received it. I think its down to the fact that they are not poor quality at all and that this lady is merely trying to exact some sort of petty revenge because I didn't bend to her demands. You see, customer service is appalling when you don't get your own way. Had I replied and said to this lady, 'of course you can have a refund', then we wouldn't be having this conversation now.
Paypal also agree with us as they didn't even notify me that an issue was raised. They simply didnt give her the time of day and closed the case in our favour. This says all you need to know about this case.
The facts are that this product was good quality for the price she paid (£4.19 plus free delivery!!!) and the fact she waited 6 weeks to let us know anything is testament to that. I can only presume this lady has damaged the ring accidently herself and trying to blame us for it. I am glad Paypal saw common sense and could see through it all.
Lovely bracelet just what I wanted for…
Lovely bracelet just what I wanted for my mum in memory of her sister
Quick postage
Thank you
25 de março de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
So Disappointed!
Beware!
The bracelet was very poor quality, so poor that I could not give it as a gift. I returned it a day later in its original condition and packaging. Darby Prichards insisted that they have not received it, so I certainly would not recommend this company and their a customer service. Such a pity.
12 de março de 2025
Opinião espontânea
Resposta da Darby Pritchards
We have 100's of reviews on here saying how lovely this bracelet is. People understand that they are only spending £6.75 on it which includes us posting it to you. The item is good quality and there are lots of 5 star reviews on here testament to that fact.
In regards to your return. Even though your initial email was very much the same tone as this spiteful and nasty review, I replied courteously to you to let you know the returns procedure. You then hounded our inbox asking why you hadn't received a refund. When I said to you we haven't received it back and asked you for a tracking number, you very rudely told me you didn't send it tracked and you sent it only 1st class. I advised again that we haven't received it and that if you had proof of postage, you could go to Royal Mail and they would refund you up to £20. As this bangle was only £6.75 there was no issue with that and they would have done so.
I put it to you that you never returned this bangle at all and if you did, you should have taken the necessary and proper steps to ensure it was received back with us properly.
I feel your spiteful 1 star review says so much more about you and the type of person you are then it does about us.
The fact is simple, if you aren't happy with a product, return it within 14 days and we will refund it. You have done none of this and so therefore we cannot refund.
The bracelets received weren't great…
The bracelets received weren't great quality. Only tried one of them on and it bent out of shape straight away.
24 de março de 2025
Resposta da Darby Pritchards
This is the first contact we have had with Sarah. Had she have come to us with the issue we would have resolved it for her and either sent her a new one once she had sent us an image of the issue or asked her to send back and we would happily refund. Leaving 1 star reviews without first speaking to us is really hurtful to us as a small business trying our best to make a living.
The option is still open to you Sarah should you want us to resolve this for you. All we ask anyone to do before leaving 1 star reviews is come and speak to us first
Highly recommend
Ordered a forget me not necklace for my granddaughters birthday. It arrived very quick, and my granddaughter was delighted. Will definitely order again
25 de março de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Excellent service and obviously great…
Excellent service and obviously great price
25 de março de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Very pretty '' Remember me'' bracelets
Very pretty '' Remember me'' bracelets. They arrived quickly . they are delicate and very feminin.I am very pleased with them and can recommend both the items and the company.
24 de março de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Absolutely spot on lovely jewellery for…
Absolutely spot on lovely jewellery for a great price don’t be put off by the cheap prices they are quality items bought 2 things at the moment
24 de março de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Very easy to order and arrived within…
Very easy to order and arrived within the time stated. I love my bracelet great value for money
23 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Lovely items came when said packaged in…
Lovely items came when said packaged in padded envelope
22 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
s is a great little company.i have…
This is a great little company.i have bought a few items for which I am happy with.They despatch the goods quickly and communication is good.I wish them every success.Keep up the good work and you will succeed.
21 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Excellent service
Excellent service, very quick delivery. Lovely item for a present. Will purchase again
23 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Keepsake bracelets
Good communication, delivery in good time. Products as described.
21 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
Very nice bracelet brought for my niece was beautiful so order a second for my sister in Law birthday Very good value 😊
Very nice well worth the money xx
21 de fevereiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
So credit where credit is due
So credit where credit is due, I originally gave this company a poor review due to my items not being received but after a few backwards and forwards emails, the company sent my items by recorded delivery and I have to say I am pleased with my items and the outcome. The items (forget me not bangles were as described and will make lovely gifts for mum and sisters in memory of my grandmother. Thankyou Derby Pritchards for stepping up to the mark and honouring my purchase.
26 de janeiro de 2025
Opinião espontânea
Resposta da Darby Pritchards
Thank you Glenda xx
Pretty bangle
This Forget-me-not bangle came promptly and is very pretty. I bought it as a present and I'm sure the recipient will love it.
24 de janeiro de 2025
Resposta da Darby Pritchards
Thank you for this lovely feedback. God bless x
https://www.darbypritchards.com/
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