I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She... Ver mais
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Leia as opiniões dos outros
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they war... Ver mais
A empresa respondeu
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and s... Ver mais
A empresa respondeu
This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she... Ver mais
Informações sobre a empresa
Escrito pela empresa
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Informações de contacto
Reino Unido
- www.davidclulow.com
4,3
Excelente
550 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jacob helped me on my visit and was…
Jacob helped me on my visit and was super helpful. Incredible service and felt very welcoming. Will definitely be returning! Thank you.
2 de abril de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Mistry, Thank you so much for your lovely review.
We’re thrilled to hear that Jacob provided such helpful and welcoming service during your visit. It’s great to know he made such a positive impression and that you felt well looked after.
Your kind words mean a lot to the team, and we’ll be sure to pass on your feedback to Jacob.
We look forward to welcoming you back again soon!
Kind regards,
Customer Care Team
Excellent customer service and support
Excellent customer service and support. Great range of products
30 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for your wonderful review.
We’re so pleased to hear you experienced excellent customer service and support, and that you were happy with our range of products. Your feedback means a lot to us.
We look forward to welcoming you back again soon.
Kind regards,
Customer Care Team
Good sales poor follow up.
The sales team and optician were great and there is a broad selection of classes. After sales was poor. I was told the glasses would be two weeks and two weeks later it took me 15 mins to establish they aren’t and no timeline was provided and the interaction was, frankly, rude.
19 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a great experience with both our sales team and optician, and that you were happy with the range of glasses available. However, I’m very sorry to hear that your aftercare experience did not meet the same standard. - I have requested your details privately for me to look into this in more detail for you.
I completely understand how frustrating it must have been to be told your glasses would be ready in two weeks, only to find this wasn’t the case, and then not be provided with a clear update. Additionally, I’m sorry to hear that your interaction felt rude — this is certainly not the level of service we expect to provide.
Your feedback will be shared with the store team so we can address both the communication around order timelines and the way updates are handled with customers.
Kind regards,
Customer Care Team
Have got sooo many glasses from the…
Have got sooo many glasses from the Loughton branch in a short space of time and had the smoothest experience, all the staff in there are so lovely!!!!!!
28 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Bethany, Thank you so much for your amazing review!
We’re absolutely delighted to hear that you’ve had such smooth experiences at our Loughton branch and that you’ve found the team so lovely — that really means a lot to us.
It’s fantastic to know you’ve chosen so many pairs of glasses with us in such a short time — we hope you’re loving every single one!
We look forward to welcoming you back again soon.
Kind regards
Customer Care Team
Fantastic service from start to finish…
Fantastic service from start to finish at David Clulow.
From my eye test through to choosing my glasses, the whole experience was excellent. The team were personable, highly knowledgeable, and incredibly patient while I tried on different frames.
I felt well looked after throughout, and nothing was too much trouble. A genuinely positive experience — I would highly recommend.
25 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you so much for your fantastic review!
Dear Sue, We’re delighted to hear that you had such a positive experience with us from start to finish at the David Clulow Loughton Branch. It’s great to know that our team made you feel well looked after throughout your eye test and while choosing your glasses. We always aim to provide a knowledgeable, patient, and personable service, so your feedback really means a lot.
Thank you for your recommendation—we truly appreciate it and look forward to welcoming you again soon to collect your Chanel Glasses.
Kind Regards
Customer Care Team
Today 25/3/2025 I visited the David…
Today 25/3/2025 I visited the David Clulow branch in Bluewater. Wow I couldn’t fault the service. The team was very welcoming, and Louisa at the front desk was just a ray of sunshine and made me feel comfortable without being pushy when I booked my eye test.
I also had a great experience during my appointment with Maria, my optician. She was on top of her game, listened to my concerns and like a true professional took the time to explain everything clearly making the whole visit smooth from start to finish.
The service was excellent, if I was a business owner, these are the people who I’d employ.. I’ll definitely be returning to buy my glasses there — truly a 5-star experience!
25 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Jack,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear about your 5-star experience at our Bluewater branch. It’s fantastic to know that Louisa made you feel so welcome and comfortable from the moment you arrived, and that Maria provided such a thorough and professional eye test while taking the time to address your concerns.
Your kind words mean a great deal to the whole team—we’ll be sure to pass on your feedback to both Louisa and Maria.
We truly appreciate your support and look forward to welcoming you back when you choose your new glasses!
Kind Regards
Customer Care Team
LovelyGreat experience for getting my first…
Great experience for getting my first set of glasses
24 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you so much for your kind review! We’re delighted to hear that you had a great experience getting your first pair of glasses with us.
Kind Regards
Customer Care Team
Disregard for my lost glasses.
Please do not trust this company. I was so let down by them and instead of them owning their part in the loss of my glasses, putting minimal effort in to resolve the situation. They could not care less they had lost my glasses. Being pushed to one department back to the next, no one wanting to help resolve the problem. I did not give up as I felt so disregarded and let down by them and I just of them losing my glasses and I had to swallow that loss of an expensive pair of glasses. Thankfully in the end they resolved the situation which I am grateful for. They lied about the information they gave me, forgetting that I had someone in the shop with me that heard every word. Was such a shame as I thought this company would be so much more than it is.
11 de julho de 2025
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and the distress caused, particularly regarding the loss of your glasses. This is certainly not the level of care or accountability we expect to provide, and we sincerely apologise for how this situation was handled.
We understand how frustrating it must have been to feel passed between departments and not supported during the process. You should have received clear communication and consistent assistance throughout, and we’re sorry that this was not your experience.
While we’re pleased that a resolution was ultimately reached, we regret the journey it took to get there and the impact this had on your confidence in us. Your comments have been taken very seriously and will be shared with the relevant teams to ensure we improve both our communication and handling of similar situations in the future.
I have also requestion information from you, this way i can find out which store this was.
Thank you again for bringing this to our attention.
Kind Regards
Customer Care Team
It is always a pleasure to see Abby
It is always a pleasure to see Abby. She ensures our needs are met and the experience is professional and friendly.
18 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Sue, Thank you so much for your lovely feedback!
We’re delighted to hear that it’s always a pleasure to see Abby. She takes great pride in making sure every visit is both professional and friendly, so it’s wonderful to know she’s consistently meeting your needs.
We’ll be sure to pass on your kind words to her, and we look forward to welcoming you again soon!
Kind Regards
Customer Care team
Resposta da David Clulow Opticians UK
Dear Anthony, Thank you for your kind review!
We’re really pleased to hear you received excellent service and found our team polite and welcoming. Your feedback means a lot to us, and we look forward to seeing you again soon!
Kind Regards
Customer Care Team
Very disappointing aftercare from David…
Very disappointing aftercare from David Clulow (Kingston branch).
I purchased Oakley Meta glasses in October 2025, expecting a high standard of service given the reputation and the cost. Within a few months, the glasses developed a clear structural fault. Oakley have already approved a full replacement under warranty (Ref: 11225793), so the issue itself is not in dispute.
What has been frustrating is the level of aftercare. Despite the glasses being with the store, I have been repeatedly asked to manage the process myself — including contacting the manufacturer, completing forms, and handling logistics that should reasonably be managed by the retailer.
My in-store experience was also poor. The staff member I dealt with was dismissive, did not properly assess the issue, and showed little interest in helping resolve the problem. This only added to an already frustrating situation.
I chose David Clulow specifically because of its reputation as a premium provider, and I have made multiple purchases with them. Unfortunately, the service I have received falls well below expectations. At this level, customers expect efficient, proactive support — not to be passed back and forth.
To make matters worse, these are prescription glasses that I rely on for my work as a Consultant in Emergency Medicine, and the delays have had a real impact.
Overall, a disappointing experience. I hope the company reviews its aftercare processes, as this is not the level of service one would expect from a high-end provider
20 de março de 2026
Resposta da David Clulow Opticians UK
Dear Dr Mohamed El-Askary,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience with our Kingston branch and the aftercare you’ve received. This is certainly not the standard of service we aim to provide, particularly for a valued and long-standing customer.
We completely understand how frustrating this situation must be—especially given how essential your glasses are for your work. While the warranty process for Meta products is often handled directly by the customer to help speed things up, we sincerely apologise that you felt unsupported during this process and for the experience you had in store.
I will personally look into this matter to see what we can do from our side and to help minimise any further inconvenience.
Please be assured that your comments have been taken very seriously, and we will be addressing this with the team to improve both our communication and aftercare going forward.
Thank you again for bringing this to our attention, and we hope to restore your confidence in us.
Kind Regards
Customers Care Team
Great customer engagement and care
I have been going to David Clulow in Loughton for over 10 years. I would never go anywhere else and if for whatever reason you are not happy they try everything to ensure customer satisfaction. Thank you 🙏
7 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Amanda, Dear Customer,
Thank you so much for your kind words and for your continued loyalty over the past 10 years — it truly means a lot to us.
We’re delighted to hear that you’ve consistently had a positive experience with our team in Loughton. Providing great customer care and ensuring our customers feel supported and satisfied is always our top priority, so your feedback is incredibly appreciated.
We look forward to welcoming you back for many more years to come.
Kind regards,
Customer Care Team
Always friendly and happy to help
13 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Customer,
Thank you for your lovely feedback!
We’re so pleased to hear that you find our team always friendly and happy to help — that’s exactly the experience we aim to provide for every customer.
Your kind words are truly appreciated, and we look forward to seeing you again soon.
Kind regards,
Customer Care Team
Always happy with my DC branch
I’ve been going to DC for quite some time. Always lovely, professional and honest which is a rare quality. Always trying to welcome you and make you feel at home. Giving you the best advice. Very happy as usual.
10 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Madda,
Thank you for your wonderful review and for your continued loyalty.
We’re delighted to hear that you feel welcomed, well looked after, and able to trust the advice you receive from our team — that means a great deal to us. Creating a friendly, professional, and honest environment is exactly what we strive for, so it’s lovely to know this is reflected in your experience.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Kensington High Street
Kensington High Street, London. Very quick and professional. I went there with my eye care voucher provided by my work. However, the frames available for free on the voucher were all too small for my head. I am a tall man (not overweight) and had to choose a pair of frames that don’t fit me. When I say none of the frames fit me I really mean it.
3 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Michael,
Thank you for your feedback and for visiting our Kensington High Street practice.
We’re pleased to hear that you found the service quick and professional. However, we’re sorry to learn that you were disappointed with the frame selection available through your workplace eyecare voucher.
The range of frames included within the voucher scheme is determined by the external provider, and unfortunately, we do not have control over the styles or sizing included in that selection. We do appreciate that fit is extremely important, and we’re sorry that the available options did not meet your needs on this occasion.
That said, we do offer a wider selection of frames in-store, and as a goodwill gesture, we provide a 15% discount on any frames outside of the voucher range. Our team would be more than happy to help you find a style that fits comfortably and suits you well.
If you would like assistance, please feel free to visit us again or contact the practice directly—we’d be delighted to help.
Kind regards,
Customer Service Team
Amazing team at Loughton
This is my 4th pair of glasses from the Loughton store. I used to visit Tom Davies in Sloane Square previously having tried local opticians I found they couldn’t match previous experience I had. After passing by the Loughton store for a quick chat I was amazed by the knowledge of the team and friendly service I received. Very professional and a special mention for the boss Androulla and her amazing team Waheeda and Ramona (Charlie’s Essex Angels)
11 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Yuri,
Thank you so much for your fantastic review and for choosing us for your glasses, we’re honoured to have provided your 4th pair!
It’s wonderful to hear that our team in Loughton has been able to match and even exceed, your previous experiences. Your kind words about our knowledge, professionalism, and friendly service mean a great deal to us.
A special thank you for recognising Androulla, Waheeda, and Ramona — they will be absolutely delighted to hear your feedback (and we love the “Charlie’s Essex Angels” mention!).
We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
David Clulow Customer Care Team
Good Service
The service provided was exceptional, particularly by Andreaw at Kildare Village, who offered outstanding assistance and effectively clarified options, enabling me to select the appropriate sunglasses.
8 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Raphael,
Thank you for your kind review.
We’re delighted to hear that you received exceptional service during your visit, We’ll be sure to pass on your lovely feedback — it will mean a lot to them.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
David Clulow Customer Care Team
10/10 (or 20/20 more like ;) )
Staff are so lovely in the Loughton branch! The advice was good, service was excellent and I wasn’t sold to or pushed into making a decision. Thanks all <3
7 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for your lovely review.
We’re so pleased to hear that you had such a positive experience with our team in Loughton. Providing honest advice in a relaxed, no-pressure environment is very important to us, so it’s great to know you felt comfortable and well looked after.
Your kind words mean a lot to the team, and we truly appreciate you taking the time to share your feedback.
We look forward to welcoming you back again soon.
Kind regards
Customer Care Team
James is the best optician I’ve ever…
James is the best optician I’ve ever been to. He’s incredibly thorough and has all the up to date technology to investigate the eyes beyond just an eye test.
Paulina is also great and so helpful.
4 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Nadia,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that James made such a positive impression, providing thorough care and using the latest technology to deliver a comprehensive eye examination is exactly what we strive for. It’s also lovely to hear your kind words about Paulina and how helpful she was during your visit.
We will be sure to pass your feedback on to both James and Paulina at our Brighton store — it will mean a great deal to them.
Thank you again for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
Battersea consultant Gem and the…
Battersea consultant Gem and the accompanying optician were faultless during my visit. I was given as much time as I needed to try plenty of new styles. Gem offered thoughtful recommendations that genuinely suited me. She was knowledgeable about current trends and timeless styles. My preferences were taken into account, and the whole experience felt truly personal and unhurried. She also explained the advances in transitional lens technology, demonstrating the benefits in a way that completely put my mind at ease. Selecting new frames can feel like a commitment and one I was wary of getting wrong (as I've done before), so the assistance was much appreciated. Joining the Style Service meant I could capitalise on 30% reduction when buying two pairs and take home a pair of complimentary sunglasses. Overall, it might be more costly than my previous opticians, but the attention to detail was excellent, and I'm hoping the finished glasses reflect the more premium in-store experience.
3 de março de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Adam,
Thank you for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that Gem and the optician provided you with such a personalised and attentive experience during your visit to Battersea. Taking the time to understand your preferences and ensuring you feel confident in your choices is exactly what we strive for, so it’s wonderful to know this came through.
It’s also great to hear that Gem was able to guide you through both frame selection and the latest lens technology in a clear and reassuring way — choosing new glasses is an important decision, and we’re pleased you felt supported throughout.
We truly appreciate your comments regarding the overall experience and value, and we hope your new glasses fully reflect the premium service you received in-store.
Thank you again for your feedback, and we look forward to welcoming you back in the future.
Kind regards,
David Clulow Customer Care Team
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