I went to the Stratford Branch and I didn’t think the lady who did my test was treating me with equality, as she was treating the other lady so respectfully and giving her time to explain things. She... Ver mais
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Leia as opiniões dos outros
At the John Lewis store in Welwyn Garden City the in-store experience was very good with a range of glasses that suited me and clear explanation of all the options. When I went back to order they war... Ver mais
A empresa respondeu
Brilliant service. I had to go back a few times because my new glasses were uncomfortable, but Aisha in the Battersea branch (apologies if I’ve misspelled your name) was patient, professional, and s... Ver mais
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This store? The Nottingham Branch! Wow. It’s phenomenal. The optometrist? I think her name was Iqra - wow. What a service. Never been so comfortable with an optometrist before, the level of detail she... Ver mais
Informações sobre a empresa
Escrito pela empresa
At David Clulow Opticians, we pride ourselves on delivering more than just eye care — we combine expert knowledge, advanced technology, and a personal touch to make every visit exceptional. What sets us apart: Expertise you can trust – Our optometrists, bringing decades of experience and meticulous attention to detail, ensuring precise eye exams and tailored advice. Cutting-edge technology – We use the latest diagnostic and lens-fitting equipment to monitor eye health and provide the best vision solutions. Stylish, wide selection of frames – From designer brands, such as Chanel, Prada, Oliver People, RayBans and many more, our carefully curated collection ensures you find frames that suit both your style and needs. Personalised, friendly service – Every patient is treated with care and attention. We listen to your concerns, explain your options clearly, and guide you through the process with patience and professionalism. Commitment to quality – Whether it’s glasses, sunglasses, or contact lenses, we stand by the quality of our products and services.
Informações de contacto
Reino Unido
- www.davidclulow.com
4,3
Excelente
550 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 70% das suas opiniões negativas
Geralmente responde dentro de uma semana
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It was a great experience I mentioned…
It was a great experience I mentioned to the team on arrival that I have generalised anxiety and health anxiety disorders which always makes these things harder than for a normal person. They were great at dealing with me fully explaining everything in the process. The purchasing of new glasses was very good - the collection not so. I was told that they would be in within a fortnight and I’d get a telephone call - over a fortnight no call so popped into branch and they said oh they will be in on the next day. The actual picking up was excellent and treated really well - just a bit better communication if there are delays in receiving would be great - not even a call just a quick email would do.
31 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear C Kingshott,
Thank you for sharing your experience and for your honest feedback. We’re really glad to hear that our team was able to support you during your appointment and make the process as comfortable as possible — we understand that anxiety can make appointments stressful, and we always aim to provide clear explanations and care.
We do apologise for the delay in communication regarding your glasses collection. Your suggestion about a quick call or email when there’s a delay is very valuable, and we will be taking this on board to improve our service.
It’s great to hear that the actual collection went smoothly and that you felt well looked after. Thank you again for your feedback — it helps us make the experience even better for all our customers.
Kind regards,
Customer Care Team
Very efficient eye test
Very efficient eye test. I have dry AMD and they are very good at monitoring this with up to date technology. Also the staff are very pleasant
27 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Elizabeth,
Thank you for your kind review! We’re delighted to hear that you found your eye test efficient and that our team could support you in monitoring your dry AMD with up-to-date technology.
It’s wonderful to know that our staff made your visit a pleasant experience — we always aim to combine expert care with a friendly approach. We really appreciate your feedback and look forward to welcoming you back for your next check-up.
Kind regards
Customer Care Team
Glad I switched from my previous opticians
I haven't received my glasses yet, but so far my experience has been top notch. Everyone listened to my concerns, made recommendations, and discussed pros and cons of each. I give them 5 stars as I cannot find a reason to deduct any.
24 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear that your experience with our team so far has been positive and that we were able to listen, guide, and discuss options with you thoroughly.
We’re sorry your glasses haven’t arrived yet, but we’ll do everything we can to ensure the final part of your experience is just as smooth and satisfying. We really appreciate your trust and look forward to getting your new glasses to you soon!
Kind regards,
Customer Care Team
I use the shop in Bromley and I would…
I use the shop in Bromley and I would like to express how helpful the ladies were there very kind indeed I couldn’t do enough to repair my Gucci sunglasses and I’m leaving this review with very much gratitude for everything they’ve done. I will definitely go back and use their services.
24 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Ben Collins,
Thank you so much for your lovely review! We’re delighted to hear that the team in Bromley were able to help with your Gucci sunglasses and provide such a kind and supportive experience.
Your gratitude means a lot to us, and we’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear this. We look forward to welcoming you back and assisting you again in the future!
Kind regards,
Customer Care Team
Priya and Natalie were absolutely…
Priya and Natalie were absolutely amazing. Very professional and knowledgeable about their products. 5 stars
23 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Stevie Porter,
Thank you so much for your wonderful review! We’re thrilled to hear that Priya and Natalie provided such a professional and knowledgeable experience.
We’ll be sure to pass on your kind words to them — they’ll be delighted! Your 5-star feedback is greatly appreciated, and we look forward to welcoming you back soon.
Kind regards,
Customer Care Team
Great Experience, will revisit.
I chose David Clulow opticians within John Lewis, Leeds because David Clulow are an opticians that have Chanel frames. They didn’t have the exact ones I was after.
After a lot of communication with Chi at this branch, I’ll eventually get the glasses with the frames I like & suit even though they had to be specially ordered from Italy. The optician was in my personal superb. Best eyesight test I’ve had in years. The thing I valued most was the TIME & explanation. It maybe a 195 mile round trip for me but worth it. I hope my new glasses work for me.
19 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Ozzi, Thank you very much for taking the time to share such a detailed and thoughtful review, this has made me smile.
We’re delighted to hear that Chi and the team at our John Lewis Leeds branch were able to help you find the right Chanel frames, It’s wonderful to know that the communication and service made the process worthwhile.
We’re especially pleased that you found the eye examination to be so thorough and that the time taken and explanations provided made a difference — that level of care is exactly what we aim to deliver.
We truly appreciate you making such a long journey to visit us and hope your new glasses work perfectly for you. We look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Very caring and professional service…
Very caring and professional service from this David Clulow branch situated within John Lewis, Leeds. Great choice of frames too.
19 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Francesca, Thank you for leaving such a lovely review. We’re very pleased to hear that you found the service at our John Lewis Leeds branch both caring and professional, and that our selection of frames met your expectations. Your feedback means a great deal to the team, and we hope to see you again soon.
Kind Regards
Customer Care Team
Perfect experience…
Perfect experience…. From first few visits first looking … to final style consultation & eye test .., to hand over. Lily and Jem were wonderful
10 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Jackie, Thank you for sharing your wonderful feedback. We’re delighted to hear that your experience was perfect from your initial visits right through to the final style consultation, eye test, and handover. Lily and Jem at Battersea will be so pleased to know their care and support made such a positive impression. We truly appreciate your kind words and look forward to welcoming you back in the future.
Kind Regards
Customer Care Team
Excellent service and great advice
Felt I had a personal shopper with Chi at the Leeds John Lewis store. The optometrist was simply first class. Spent more than 45 minutes with me, and gave me lots of excellent advice. Looking forward to collecting my 2 new sets of glasses. Previously been a customer at both Bluewater and Selfridges London stores before moving back to north yorkshire
12 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Denise,
Thank you so much for taking the time to share such a lovely review.
We’re delighted to hear that you received excellent service and advice during your visit to our Leeds John Lewis store. Chi will be thrilled to know you felt so well looked after, and we’re especially pleased that your experience with our optometrist was so thorough and informative. Taking the time to ensure everything is just right is something we pride ourselves on.
It also means a great deal to us that you’ve continued to choose David Clulow. Your loyalty over the years is truly appreciated.
We hope you love your two new pairs of glasses and look forward to welcoming you again whenever you’re next visiting.
Kind Regards
Customer Care Team
Would recommend
The team are super friendly and knowledgable. My eye test was thorough and the help I received from choosing the lens for my frames was top notch. I also had a demo of the new "hearing" glasses. Very interesting indeed. All in all great experience.
14 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a great experience with us.
It’s fantastic to know you found the team super friendly and knowledgeable, and that your eye test was thorough. We’re especially pleased the support you received when choosing lenses was top notch, as getting the right lenses makes such a difference. We’re also glad you enjoyed the demo of the new hearing glasses, they really are fascinating technology.
As a little extra, we wanted to let you know that we currently have a 30% offer on the Nuance frame only, running until 8th February 2026. I actually have a pair myself and can honestly say they’re great, both stylish and comfortable.
Thank you again for taking the time to leave such a kind review. We look forward to welcoming you back soon.
Kind Regards
Customer Care Team
The staff at the Bath store are very…
The staff at the Bath store are very professional and friendly
14 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for your kind words.
We’re delighted to hear that you found the team at our Bath store both professional and friendly. Your feedback means a great deal to the whole team.
We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Amazing service from Natalie!
Natalie took me through my eye test and clearly explained how everything was going to work. She was incredibly kind, patient, and informative throughout the whole process, which really put me at ease. She made sure I understood each step and answered my questions thoroughly. The service felt professional yet very welcoming, and it was a genuinely positive experience.
14 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Nneka,
Thank you so much for sharing such thoughtful feedback.
We’re delighted to hear about your positive experience with Natalie. Taking the time to clearly explain each step, answer questions thoroughly, and ensure our clients feel comfortable is something we value greatly, and it’s wonderful to know Natalie made you feel so at ease throughout your eye test.
We’re pleased that the service felt both professional and welcoming, and we truly appreciate you highlighting Natalie’s kindness, patience, and knowledge. Your comments will be shared with her and the team.
kind regards
Customer Care Team
Great Experience
The staff and service in the Brighton branch really are amazing. Helpful, knowledgeable and not pushy. Great service all round and highly recommend.
10 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Julia,
Thank you for your fantastic review.
We’re so pleased to hear that you had such a positive experience at our Brighton branch. It’s great to know the team were helpful, knowledgeable, and never pushy, that balance is something we work hard to achieve.
Thank you for the recommendation and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind Regards
Customer Care Team
Excellent service all round
Excellent service all round ! Eye test was one of the best l have had . Huge range of designer frames and a style club to spread the cost?
8 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Annette, Thank you so much for your kind review! We’re delighted to hear you had such a positive experience and that the eye test was one of the best you’ve had. It’s great to know you enjoyed our range of designer frames and found our great Style style plan too. We really appreciate your support and look forward to seeing you again soon.
kind Regards
Customer Care Team
Made up for a poor start
I was 10 mins early and met by a very courteous lady at the desk who took my name and guided me to a waiting area. Half an hour later I went back to the desk and shifts had changed and they hadn't been told about me. So not great so far but having found their mistake they were very apologetic, I saw an optometrist immediately and she was excellent. How you deal with mistakes is hugely important and they did that very well. I will return!
7 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Thank you for taking the time to share your experience and for your honest feedback. We’re very sorry for the confusion at the start of your visit and appreciate you bringing this to our attention.
We’re pleased that once the issue was identified, our team were able to resolve it quickly and that you felt well looked after by our optometrist. Your comments about how mistakes are handled mean a great deal to us, as we’re always striving to improve our service.
Thank you for your understanding and for choosing to return, Hopefully we can make it a full 5 stars next time. We look forward to welcoming you back and ensuring your next visit is seamless from start to finish.
kind Regards
Customer Care Team
Bluewater store is simply excellent!
A big thank you (as always) to Louisa for helping my wife and I get our eyes cared for - she patiently and with honesty, helped us choose frames that are right for us!
We also want to send a big thank you to Maria for being an absolute pro in testing our eyes - thank you both for your care and attention, it keeps us coming back time after time 👏
3 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Jeff,
Thank you so much for your wonderful review and continued support. We’re delighted to hear that Louisa once again provided such patient and honest guidance in helping you both find the right frames, and that Maria delivered such a professional and thorough eye examination.
Your kind words about their care and attention mean a great deal to us, and it’s always a pleasure to welcome you back. We truly appreciate your loyalty and look forward to seeing you both again next time.
Kind Regards
Customer Care Team
All the staff is very friendly and…
All the staff is very friendly and helpful. The only thing is that when I prescribed my new lenses, the shop said that it took only 24-48 hours to put the new lenses into the frame, but now they said it took four days instead. Caused quite a lot of inconvenience.
5 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Jing, Thank you for taking the time to leave us your feedback. We’re really pleased to hear that you found our team friendly and helpful.
We’re very sorry for the inconvenience caused by the delay with your lenses and for any confusion around the timescales given. Over the Christmas period there was an unavoidable backlog, as our labs reopened on 5th January, which did extend turnaround times. Under normal circumstances, fitting new lenses typically takes around 10 working days, and we always do our utmost to get orders completed and returned as quickly as possible. i have requested some information from you and i will look into this further.
We appreciate that this change in expectation caused inconvenience, and we apologise for not communicating this more clearly at the time. Your feedback is valuable and helps us improve how we manage timescales during busier periods. Thank you again for your understanding.
Kind Regards
Customer Care Team
Unacceptable Delays and Poor Customer Service for a £700 Order
I had a very disappointing experience with David Clulow Opticians at the Oxford John Lewis branch.
I ordered glasses on 26th November 2025, with a total cost of almost £700. I explained at the time that I urgently needed the glasses due to frequent headaches and was told the turnaround would be a couple of weeks.
After three weeks with no update, I contacted the store multiple times. On several occasions, I was put on hold and then disconnected. When I contacted David Clulow customer service, I was told they could not help and that I needed to deal directly with the store.
Before Christmas, I was informed that the glasses had been lost in the post and was told they were now expected by 1st January. When I called again on 4th January, having still heard nothing, I was told the glasses had arrived but needed to be quality checked and would be ready the following day.
Today, I finally received an email stating:
“We have yet to receive the completed product due to quality issues with the lenses. We are happy to try and get this completed for you as soon as possible.”
At this point, after weeks of delays, contradictory information, and poor communication, I explained that I could not wait any longer. I asked to cancel the lenses but was willing to still purchase the frame to avoid further delays, and requested a discount to reflect the appalling service and significant inconvenience.
The response was that no discount would be offered, and my only option was a full refund.
For a premium-priced service, the lack of accountability, inconsistent information, and poor customer care were unacceptable. I would not recommend this branch based on my experience.
6 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Boxhena Caratti, Thank you for taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation caused. We fully appreciate how disappointing the delays and inconsistent communication were, particularly given the urgency of your prescription and the level of service you rightly expected.
Following your email to the store, the store manager has been in direct contact with you to discuss the issues raised and bring this matter to a resolution. We’re grateful you took the time to speak with us and allow us the opportunity to address your concerns.
We apologise for falling short on this occasion. Your feedback has been shared with the wider team to help prevent a similar experience in future. Your glasses are ready for collection, and hopefully you will be able to go and collect them soon.
Thank you again for raising this with us. We value your feedback and hope we may have the opportunity to restore your confidence in our service going forward.
Really lovely visit to the Marlow…
Really lovely visit to the Marlow store. Very thorough eye exam. Super helpful in explaining all of the options for me - including compromises etc with contacts given my prescription etc. Really great help with glasses too. Everyone at the branch could not have been more helpful or friendly. Thank you very much.
2 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Sonia Brown,
Thank you so much for your lovely review. We’re delighted to hear you had such a positive visit to our Marlow store and that you found the eye examination thorough and the explanations around your options clear and helpful.
It’s wonderful to know our team were able to support you with both contact lenses and glasses, and that you felt well looked after throughout your visit. Your kind words mean a great deal to us, and we’ll be sure to share them with the team.
Thank you again for choosing us — we look forward to welcoming you back in the future.
kind Regards
Customer Care Team
Really friendly
Really friendly, efficient, knowledgable and professional staff. Great range of glasses to choose from. The Style Service is a brilliant idea and great value for money. The store in Bluewater really is very good, and this is where we will get our glasses from now on!
2 de janeiro de 2026
Opinião espontânea
Resposta da David Clulow Opticians UK
Dear Garry, Thank you so much for your fantastic review. We’re delighted to hear that you found our team friendly, efficient, knowledgeable and professional, and that you enjoyed exploring our range of glasses.
It’s great to know you found our Style Service to be such good value and a brilliant idea. We’re especially pleased to hear that our Bluewater store will be your go-to for glasses going forward — that really means a lot to us.
Thank you again for your kind words, and we look forward to welcoming you back soon.
Kind Regards
Customer Care Team
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