Dave rivers very helpful very friendly got the job done got the car we choose an wanted will be coming again in the future
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Terrible, don’t buy Fiat. My mother in law’s car was off the road for 6 months while we waited for a minor part to arrive citing the Straits of Hormuz as a reason for delay. The part only turned up wh... Ver mais
A empresa respondeu
Went in and spoke to both richard and scott, both were very helpfull and professional would definitely recomend.
I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário auto
- Concessionário de carros usados
- Loja de acessórios para automóveis
- Serviço de motorista
Escrito pela empresa
Your Local New and Used Car Sales, Servicing, MOT Test & Parts Dealers. Desira Group in Norwich, Bury St Edmunds, Diss, Great Yarmouth & Lowestoft.
Informações de contacto
Heigham Street 129, NR2 4TG, Norwich, Reino Unido
- feedback@desiragroup.com
- www.desiragroup.com
3,9
Bom
161 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da Desira Group Plc
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our service excellent, friendly, and efficient. Providing a great experience for our customers is always our top priority, and your kind words mean a lot to us.
We look forward to welcoming you again in the future!
Kind Regards,
Patrick
Resposta da Desira Group Plc
Hi Glenn
Thank you for your 5-star review! We're delighted to hear you had a great experience with us. Your support means a lot, and we look forward to seeing you again in the future!
Kind Regards,
Patrick
Omoda Norwich professional and informative
I had a professional and informative presentation with Alex at Desira Omoda franchise Norwich, not knowing the brand and only seeing videos ect on
YouTube he was knowledgeable and very friendly and convinced me of the product brand, because of the pricing of the Omoda brand during my deliberation of the purchase of the particular Car (Two tone Silver and Black) that I wanted at the promotion Price this was sold and Alex could only offer me a new car and not a pre-register one in my colour choice, I have there for had to make the purchase of the car from another Franchise but would like to pass on my thanks to ALEX for all his help.
12 de fevereiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Kevin,
Thank you for taking the time to leave such a fantastic review! We're delighted to hear that Alex provided you with a professional and informative experience at Desira OMODA Norwich. It's great to know he was able to showcase the brand and help you with your decision-making process.
While we’re sorry we couldn’t supply the exact vehicle you were looking for, we truly appreciate your kind words and are grateful for the opportunity to assist you. We'll be sure to pass on your thanks to Alex—he’ll be thrilled to hear your feedback!
If you ever need any support or servicing for your new OMODA, we’d love to welcome you back in the future. Enjoy your new car!
Kind Regards,
Patrick
I'd avoid dealing with Desira Group
They sold me a used car stating it would come with three brand new tyres. However, they installed low-quality new tyres (Aplus), which now have 80% wear before reaching 14,500 miles.
I contacted Desira Group at feedback(at)desiragroup.com after their Group Aftersales Manager reached out to me regarding the reviews I left on Google about customer service. The Group Aftersales Manager accused me of blackmail, although I did not make any demands over email or call. I contacted them to inquire about any tyre manufacturer warranty.
I believe that the accusation of blackmail by Desira Group Plc is unwarranted. My intention was to address concerns regarding the quality of the tyres they installed and seek a resolution. Instead of addressing my tyre-related concerns, the Group Aftersales Manager and Service Manager focused on the discrepancies in the reports provided by Halfords.
If I were you, I'd avoid dealing with Desira Group. I had a really negative experience with their after-sales customer service. They sold me a car with cheap tyres that wore out quickly and accused me of blackmail when I raised concerns. It was an extremely frustrating and disappointing experience. Better to look elsewhere!
31 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Elton
As we have explained to you, the vehicle has covered 15,484 miles in the 23-month period of ownership and hasn’t been to Desira since May 2023. In January 2025, the tyre tread depth remaining on front tyres previously replaced is recorded at between 3.3mm to 4mm. The tyres have worn unevenly on the inside edges, which indicates that the front wheel alignment is out alignment, as support by the Halfords inspection. Front wheel alignment can be knocked out of align through potholes, wheel kerbing etc. The rear tyre replaced prior to sale has tread dept of 4.8mm to 5.2mm, having 7mm tread depth from fitment as new. The minimum legal tyre tread dept being 1.6mm across the central three-quarters of the tyre. The tyres fitted were approved for sale in Europe and U.K. and the brand is available from major tyre retailers.
We are sorry for any inconvenience caused.
Kind Regards,
Desira Group
When first contacted the dealership…
When first contacted the dealership regarding purchasing a new car everything seemed good felt pressured into leaving a deposit, The deposit was paid over the phone the next day I realised that the dealership was to far away so contacted them and said I had made a mistake putting the deposit down, I was told the deposit was none refundable which I was shocked about,
I had never been into the showroom or signed anything so please be aware of parting with any money, I did get the car from them because I couldn't afford to lose any more money. The car it's self is fine when I did eventually get it but still waiting for the courtesy call 3 weeks later.
21 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Mr Bullseye,
Thank you for taking the time to share your experience. We're sorry to hear that you felt pressured and that the distance to our dealership caused an issue. We always aim to be transparent with our policies, including deposit terms, and we regret that this was not clear at the time of your purchase.
We’d like to understand more about your experience and see how we can assist further. Please could you send more details to feedback@desiragroup.com so we can investigate this further?
Kind Regards,
The Desira team
Service was excellent thanks to the…
Service was excellent thanks to the sales team we are very happy with the car .
11 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Sydney
Thank you for your fantastic 5-star review! We're delighted to hear that you had an excellent experience with our sales team and that you're happy with your new car. Enjoy your new vehicle, and if you ever need anything, we're always here to help. Happy driving!
Kid Regards,
The Desira Team
Honest and helpful people to deal with
Honest and helpful people to deal with. Would highly recommend
10 de dezembro de 2024
Opinião espontânea
Resposta da Desira Group Plc
Hi David,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our team honest and helpful. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you in the future, please don't hesitate to get in touch. Safe travels, and we look forward to seeing you again!
Kind Regards,
The Desira Team
Great staff
Ashley was informed and helpful. A great service.
18 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Maxine,
Thank you for your fantastic 5-star review! We're delighted to hear that Ashley provided you with helpful and informative service. Your kind words mean a lot to us, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out.
Kind Regards,
The Desira team
I am very pleased with my recent Suzuki…
I am very pleased with my recent Suzuki Vitara purchase nice salesman Edward nice showroom relaxed environment not pushy very polite and courteous
7 de dezembro de 2024
Opinião espontânea
Resposta da Desira Group Plc
Hi Don,
Thank you for your fantastic 5-star review! We're delighted to hear that you’re pleased with your Suzuki Vitara purchase and that Ed provided a relaxed and courteous experience. We always strive to create a welcoming, no-pressure environment, so it’s great to know we hit the mark. Enjoy your new car, and if you ever need anything, we’re here to help!
Kind regards,
The Desira Team
Very good service.They sorted…
Very good service.They sorted everything for me including the change over of my personal number plate
30 de novembro de 2024
Opinião espontânea
Resposta da Desira Group Plc
Hi Graham,
Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience with us and that our team could take care of everything for you, including your personal number plate change. If you ever need anything else, we’re always happy to help. Enjoy your new vehicle!
Kind regards,
The Desira Team
Excellent service, with a can-do attitude
Joe at your Norwich branch was excellent - his can-do attitude made it such a good experience. A successful purchase - so far so good!
My sister made the recommendation having bought her car from the Diss branch - equally brilliant.
Def one to visit!
31 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Thank you for your fantastic 5-star review! We're delighted to hear that Joe at our Norwich branch made your experience such a positive one. His can-do attitude truly embodies our commitment to excellent customer service.
It's also wonderful to know that your sister had an equally brilliant experience at our Diss branch—recommendations like hers mean the world to us!
Wishing you many happy miles in your new car, and we look forward to welcoming you again in the future.
Best regards,
The Desira Team
Non purchase due to terrible service
Went to Norwich Desira Nissan to buy a new X-Trail. After 10 minutes of looking at the model in the showroom, but with no attention from any of the staff, sitting on their backsides, I decided to ask if they 1. had any salesmen, and 2, were they in the business of selling cars.. There were apparently 2 salesmen in attendance, 1 was 'busy', the other was expecting a customer. At no time were any other staff, of which I could see 7 in the dealership, attempting to ask if I needed assistance. Nor when I asked were they prepared to assist me in a purchase. Well, business must be good if they can't be bothered to get of the backsides and sell! No wonder only ranked 31 of 56 dealerships in Norwich
17 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi George,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you had during your recent visit to Desira Nissan Norwich. This is not the level of service we strive to provide, and we regret any inconvenience or frustration caused.
If you could contact us at feedback@desiragroup.com we can look into this further for you.
Once again, we apologise for your experience and appreciate your feedback. We hope to have the chance to restore your trust in us.
Kind Regards,
Patrick
Helpful, efficient, professional
Helpful, efficient, professional.
Desira Bury St Edmunds sorted out the problem with my Fiat 500 in half an hour. OK, it was not huge problem, but it needed knowledge and know-how. Gemma (reception) was pleasant, polite and efficient, and the technician knew exactly what to do.
A good experience.
13 de janeiro de 2025
Opinião espontânea
Resposta da Desira Group Plc
Hi Charles,
Thank you for sharing your fantastic feedback! We're thrilled to hear that your visit to Desira Bury St Edmunds was a positive experience.
It’s great to know that Gemma provided excellent service at reception and that our technician quickly resolved the issue with your Fiat 500. We’re proud of our team’s expertise and commitment to ensuring our customers leave happy.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. We look forward to welcoming you back in the future!
Kind Regards,
Mark
Absolutely shocking customer service
Absolutely shocking customer service. We've spent thousands at this garage carrying work out on the vehicle, 3 years later, the same fault occurs, which has lead to engine failure while abroad and they do not care and they will not 1. Give me any paperwork showing the previous works carried out so I can investigate myself. 2. Will not offer any guarantee for the genuine parts supplied. I truely wish I'd have gone to Mercedes-Benz in the first place and paid more. Save yourself the problems and buy a different brand from a different company that care slightly more about you. We now face thousands of euros to fix more issues which we feel we're missed and those parts that need replacing AGAIN are at our expensive (1500) even though it is only three year old part, with a service life of around 100k miles (the part has done less than 30k). We have good mind to seek legal advice and trading standards.
22 de novembro de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the difficulties you have faced with your vehicle. At Desira Great Yarmouth, we strive to provide the highest level of service, and it’s clear we’ve fallen short of your expectations in this instance.
We genuinely value your loyalty as a customer and want to make things right. Please reach out at feedback@desiragroup.com so we can discuss your situation further and explore any possible resolutions.
Kind Regards,
Desira Group
Don’t use this dealership.
Don’t use this dealership.
Damaged car. Deep scratches all down the passenger side. Obviously won’t accept responsibility for it. It was dark when I collected the car so couldn’t see the damage.
Don’t offer courtesy car. Consider it’s ok to expect customer and someone to collect them and drop them back to travel for 12 hours!
Don’t provide paperwork of what they say they’ve done to the car! Other than damage it maybe they did nothing!
Cleaned car the first time but after having the car for over a week the second time they didn’t clean it but just gave it back damaged!
Didn’t fix fault the first time, had it a second time for over a week!
16 de outubro de 2024
Opinião espontânea
I would have put 0 stars
I would have put 0 stars.
Poor customer service.
Corrupt mechanics.
Misogynistic.
Extortionate labour and parts charges.
Blaming the driver for the problems - driving style. Putting Adblue into the Adblue - !?!?
My number flashed up and they didn't answer. I tried a different avenue, got put through and was hung up on. Used my husband's number to ring and when they heard my voice - hung up on, again.
27 de setembro de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you for taking the time to share your feedback.
We pride ourselves on providing exceptional service, so it's disheartening to hear that this wasn't reflected in your recent visit. The issues you've described regarding customer service, the handling of your calls, and the explanations for the vehicle's issues are certainly not in line with our values or the service we aim to deliver.
We want to address this situation directly and make things right. Please could you provide us with more details, such as your vehicle’s reg number, which site you visited and the date of your visit? You can contact our senior management team at feedback@desiragroup.com so we can investigate further and ensure this is resolved promptly.
I recently purchased a Suzuki car from…
I recently purchased a Suzuki car from this dealership, and unfortunately, I started experiencing several issues just two days after taking it home. These problems include:The clutch feels off, biting more than usual.The front shocks make noise whenever I go over bumps.The boot door and front windows produce unwanted noises, especially on rough roads.Occasionally, even the front dashboard makes noise.I am left wondering why these issues were not identified and resolved before the car was sold to me. While I understand that problems can arise, it's disheartening to face so many within the first week of ownership. My advice? If you don't want to waste your money and peace of mind, stay away from this group.
The problem still hasn't been resolved, and I've been waiting for ages.
31 de maio de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you for bringing this to our attention, and we apologise for the issues you’ve encountered with your Suzuki. We strive to ensure that all vehicles meet high standards before being sold.
We want to resolve this matter for you. Could you please provide more information about your purchase and the issues you're facing by emailing us at feedback@desiragroup.com? Our team is committed to addressing your concerns and finding a solution promptly.
Kind Regards,
Patrick
Booked our Peugeot 2008 in at Desira…
Booked our Peugeot 2008 in at Desira Bury St Edmunds to replace timing belt. The day before dropping off the car we received a phone call saying there was a problem getting the part and didn’t know when it would be in stock! Left it for a week and called again. This time spoke to Craig in Service department. I explained I was concerned that the belt might snap, and what happens then. He was rude disrespectful and very unprofessional. He didn’t attempt to resolve the situation. I’ve never been treated this way at any Peugeot approved dealership before. My issue is not that they can’t get the part, I can’t blame Desira for that, but Craig could be much more helpful, he appeared not interested with the situation. He even hung up! Once this has been sorted I doubt I will be using Desira Peugeot in Bury St Edmunds again.
Edit: Regarding the reply below, you have our contact details, you called us 2 days ago to finally fit us in as the parts have now arrived!!!!!!
14 de agosto de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you for taking the time to provide your feedback, and we sincerely apologise for the experience you had during your recent interaction with our service department.
Our Service Manager Carl has tried to contact you but had no answer. So isnt sure if he has the correct contact details. Would you be able to either call Carl on 01284 338658 or email feedback@desiragroup.com with your contact details and we can look into this further.
Kind Regards,
Patrick
My last 4 cars have purchased with Desira never again
My last 4 cars have purchased with desira garage Gt Yarmouth never again .I asked to test drive a new Nissan x trail when my Nissan qashqai tenka plus had a recall I booked my car well in advance to give them plenty of opportunity to get the x trail in .but on the day I took my car in no demo available .disappointed at the time but ask for a phone call when available no call received asked again same response.i then went back to the showroom and asked to speak to the sales manager a gentleman named Bill ,Bill then spoke to me and told me he had a report to complete and said I could wait until he had finished don't think so , I have been in the retail sector for over 33 years and the customer always took priority over everything. Now Desira Gt Yarmouth have lost as I thought a loyal customer and the purchase of a new Nissan x trail there loss,
2 de agosto de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you for taking the time to leave your feedback. We are truly sorry to hear about your recent experience at our Great Yarmouth branch, and we understand your frustration regarding the lack of availability for a test drive and the communication issues you encountered.
We take all feedback seriously, and we would like to investigate this matter further to ensure such issues do not happen again. Could you please provide more details by emailing us directly at feedback@desiragroup.com? Your experience is important to us, and we would appreciate the opportunity to address your concerns.
Kind Regards,
Patrick
Brilliant Service from Sales Executive…
I recently purchased a car from Bury St Edmunds. The service I got from Darrell was exceptional. He is very knowledgeable, helpful , friendly, he virtually bent over backwards to help me with any questions I asked and explained things clearly and concisely. I would recommend Darrell and Desira to everybody.
7 de junho de 2024
Opinião espontânea
Resposta da Desira Group Plc
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience at our Bury St Edmunds branch and that Darrell provided exceptional service. We take great pride in having a team that goes the extra mile to make sure our customers feel informed and supported, and it’s wonderful to know Darrell was able to assist you so well.
Your recommendation means the world to us, and we truly appreciate your kind words. If you need anything in the future, don't hesitate to reach out!
Kind Regards,
Patrick
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