DestinaHolidays Opiniões 

560
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My daughter recommended I use the app that led me to your site. I expected lots of glitches, restarts and redirects. But your site was wonderfully transparent, offering choices and ease to use. Found... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Although unsure at first, I confirmed via the internet that DestinaHolidays was legit. I booked 2 one way flights to Barcelona and SAVED $1000 on each Polaris business class ticket! After confirmatio... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Flight tickets have been expensive. We keep waiting for flights prices to drop but they have only increaseing with layover times from 8 to 16 hours. Crazy…. Until One of my sights popped up with an am... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Destina Holidays Travel Agency is SCUM !!! For starters, they are not accredited by the BBB, the Better Business Bureau. In fact, the BBB has examined their history with customer complaints, and hav... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Operador turístico
  2. Agência de viagens

Escrito pela empresa

Custom made tour packages, Sightseeings, Hotels, Cruises, Group travel. Our tailor-made itineraries are curated to accommodate all your travel requirements and to give you a wholesome experience.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

560 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(560)

30 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Booked through Destina Hong Kong/Chongqing

We had booked through Destina, but we had to cancel our booking to China via Eva Air. We didn't want to cancel as this always creates a little trouble for all parties involved, but could not get the time off from my wife's work. After following the process to cancel and emailing this company, right away I was worried by how unprofessional the process was. It appeared that very few people work for Destina as their emails lacked any explanations, and no fees were listed on their website. Regardless I needed to cancel and after being informed about the $150 fee I was granted an incorrect refund and shorted $130. Was very mad that this happened, and no break down of the calculations were ever given to me. Customer support is very unwilling to help throughout.
I have been traveling to foreign countries (9) since 2000 and this agency is the most disappointing experience I've had. They still owe me over 100 dollars.
-Peter F.

3 de fevereiro de 2024
Opinião espontânea
logótipo da DestinaHolidays

Resposta da DestinaHolidays

Dear Peter,
Thank you for taking the time to review our services. We value your feedback and take all customer concerns seriously.

In order to properly investigate and address the issues you raised in your review, please provide us with your TRIP ID. This will allow us to locate your booking and thoroughly review your experience.

Please note that without a valid TRIP ID, we may be unable to fully address your concerns and may consider the review to be spam.

We appreciate your cooperation and look forward to resolving this matter.

Classificada 4 em 5 estrelas

Nice work

Answered questions and also got back by calling when they miss my call ..they do call back to their customers which was best part

13 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible

Horrible. I booked and paid a 24 hour reservation fare guarantee. Upon recieving the fare guarantee , I followed the prompt confirming booking, And received a confirmation email with a confirmation booking number saying my tickets will be with me within 24 hours.
This is about 10 minutes after paying for my " fare guarantee" .

With my booking confirmation, I started booking car rental, hotel, and excursion. 24 hour pass and no tickets. I check on my booking at it says "processing" . Atvthis point my 1st email is sent and response stated they needed more time to book and my tickets will be with me
soon.

24 hours later, no ticket. I call to be told I didn't confirm my booking, to which I present my booking confirmation email and booking confirmation number.

Guess what, the fare has jumped significantly. I provide 6 more emails proving confirmation and fare guarantee aswell as proof of confirmation within 10 minutes of my 24 hour guarantee window.

Customer service has been absolutely useless, they are refusing to honour their price, they want me to pay significantly more than my confirmed booking price. And as of now have offered me only my booking guarantee refund.

I have proof of timing, proof it was booked 10 minutes after holding it and corresponding emails, booking
confirmation numbers . Original hold was on the 8th at 2:00 pm and completed booking with reference at 2:10 pm .

It's been a disgusting experience with even the person Who has responded to this completely ig wrong all proof and evidence of their incompetence .

Horrible. Unhelpful. Incompetent.

8 de dezembro de 2024
Opinião espontânea
logótipo da DestinaHolidays

Resposta da DestinaHolidays

Dear Lingard,

I have investigated your case and here is what we can do for you
a - You booked with an option to HOLD the reservation for next 24 hours on Dec 8th Sunday @ 2PM EST for C$2278.67 (Book & Hold).
b - You even paid $15 extra to HOLD the reservation for upto 24 hours.
c - But, if you wanted to proeed with issuance, you should have notified us to proceed with the issuance.
4 - You contacted us on Dec 11th for first time for the tickets, which is 3 days after the date of booking, instead of Dec 9th 2024 2PM EST

Now the current fare is C$3941.57 (difference of $1662 more)
Please note --our fares are guaranteed on same day of reservation - this is the standard global rule, but with a $15 extra, we allowed an addiyional of 24 hours
which ended on Dec 9th at 2PM EST

Sorry, at this time, you have to pay the difference as it is not our fault.

Customer Support.

Classificada 5 em 5 estrelas

Prompt and helpful

After making reservation, I asked customer service how to add TSA pre check number and other info to the ticket and they responded ASAP and offered to go extra mile and add the info.

8 de dezembro de 2024
Opinião espontânea
logótipo da DestinaHolidays

Resposta da DestinaHolidays

we appreciate your review.
Thank you.

Classificada 5 em 5 estrelas

All good so far

All good so far. Glad they provide customer service number and hope it will be useful if needed.

1 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Hassle free & best price

Hassle free best price - It was so easy to reach their support team. Initially felt it was too good to be true but when I got the confirmed tickets I was shocked. Will use their service again for sure.

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Easy to book a flight.

Once the flights were selected it only took a minute to confirm the purchase. Found your site much easier to use than other sites I booked with on this same trip.

25 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Nadeem Earned 5 Stars!

At first I was having difficulties fixing a layover. I was very worried my layover was NOT long enough for me to make a connecting flight. Then I spoke to Nadeem. He is great.
I HIGHLY recommend asking for Nadeem. He was extremely helpful & went above & beyond. He made me feel 100% more comfortable & confident about my trip. He even provided his contact information so I could contact him at any point during my trip. Nadeem is the only reason Destina Holidays gets a 5 Star review from me.
Thank you Nadeem!!

14 de novembro de 2024
Opinião espontânea

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