Excellent service by Shannon. Had visited store a few times to make a decision on which sofa to purchase. On each occassion Sharnnon was welcoming and friendly and so pleased she was working on the... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The women that had just started in Doncaster Carcroft (can’t remember her name sorry ) was very helpful and very knowledgeable. Helped us decide colours and explained everything really well to us. Lau... Ver mais
Following a visit to the Bradford store and not being able to find the sofa we were looking for we travelled to your Doncaster store as we were told the sofa we wanted to look at was there. Really gla... Ver mais
A empresa respondeu
Our experience at dfs was fantastic the customer service and support was brilliant do apologise I totally forgot her name “pretty blonde woman” she was brilliant at explaining how everything works wit... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de móveis
- Acessórios para móveis
- Loja de artigos domésticos
- Loja de mobília para sala de estar
- Loja de sofás
- Loja de estofos
Escrito pela empresa
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Escrito pela empresa
Informações de contacto
16 High Street, DN6 8DP, Doncaster, Reino Unido
- 0333 999 9732
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I new exactly what I wanted when I went…
I new exactly what I wanted when I went into the store. The assistant was very professional and helpful.
2 de julho de 2026
Resposta da DFS Furniture - Carcroft
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
buying new sofas
came in this morning greeted by a nice polite young man JOSEPH, offered coffee said if want anything give me a call, then did what a good salesman should and left us to choose what we wanted then came over and helped with all the paper work and made the sale
1 de julho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent service
Excellent service from Lauren, there was no pushing for sales and happy to let you decide what’s right for you and explained every clearly
27 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Good service from Lauren
Lauren was knowledgeable, professional and efficient .
Good service
30 de junho de 2026
Resposta da DFS Furniture - Carcroft
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Greeted by a very friendly young man who was a massive help in me purchasing my sofa.
Great knowledge of what brand I was looking for, size, colour etc.
Spent a decent amount of time with me and didn't rush to push the sale through.
Very pleasant experience from entering the store to leaving
29 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Really easy and quick process
Really easy and quick process , helpful with advice
29 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great experience at DFS
Great experience at DFS! We bought a sofa and dining table, and Lauren was very helpful, friendly, and knowledgeable. Excellent customer service thank you, Lauren! Highly recommend
22 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Really great customer experience
Really great customer experience. Nothing too much trouble. Everything was dealt with in a professional and friendly manner.
28 de junho de 2026
Resposta da DFS Furniture - Carcroft
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Very courteous and polite
Lousie was very courteous and polite. I was left to browse at my own leisure before being approached and asked if their was anything she could help with. Thank you Lousie
28 de junho de 2026
Resposta da DFS Furniture - Carcroft
Good Morning,
We are really happy that Louise met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Excellent service
Excellent service. Thoroughly explained the whole process on delivery and how to keep the sofa clean.
25 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales staff at Carcroft were great and…
Sales staff at Carcroft were great and very helpful, but had problems with e-sign documents, it wouldn’t load.
17 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hello Phil,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Hello Ashleigh,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service all round
Great service all round. Lauren was great. Not too pushy. Very informative and explained everything. Offered different options but again not too pushy. We were really happy with the service.
22 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
Dealt with Shannon in the store. She was very helpful and informative
21 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Good choice of suites
Good choice of suites. Staff were helpful but not pushy and gave us a link to what we liked to look at it at home (measuring etc).
14 de junho de 2026
Resposta da DFS Furniture - Carcroft
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
I was made very welcome she made…
I was made very welcome she made everything easy to buy no stress made me and my wife a drink it was so straightforward
13 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
I delt with the same person all the way…
I delt with the same person all the way through she was fantastic ,friendly and not pushy if all your sales people where like her you would have a great company her name was Louise Murry (Doncaster)
20 de junho de 2026
Resposta da DFS Furniture - Carcroft
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Lauren R. Carcroft store .
From the moment we arrived we were made to feel relaxed, looked after and above all understood.
Lauren gave excellent Customer Service. She allowed us to ask questions, spend time browsing and above all take our time. She included our autistic son through out the whole process and allowed him to ask questions and make suggestions.
Thank you Lauren, it was an experience. A 10 out of 10 service.
20 de junho de 2026
Resposta da DFS Furniture - Carcroft
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Resposta da DFS Furniture - Carcroft
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Very good service o quality service…
Very good service o quality service good customer support team
13 de junho de 2026
Resposta da DFS Furniture - Carcroft
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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