Direct BullionOpiniões 

228
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Aston Moore at Direct Bullion has become my Friend in the world of Precious Metals. He is extremely professional, approachable and a man of honour and integrity. His word is his bond. I can't speak hi... Ver mais

Classificada 5 em 5 estrelas

The team at DB have been fantastic right from the outset. A proper business with proper values. Jack Wright has been instrumental in helping me take my first steps into the world of investment and hel... Ver mais

Classificada 5 em 5 estrelas

A big shout out to John Donovan who helped me with my investment at Direct Bullion . I was rather jittery entering into this type of world of investment but John allayed any fears that l had . He answ... Ver mais

Classificada 4 em 5 estrelas

My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Ver mais

Informações sobre a empresa

  1. Empresa comercial de ouro e prata

Escrito pela empresa

FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in ­house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

228 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 25% das suas opiniões negativas

Geralmente responde dentro de duas semanas

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4,5

Todas as opiniões

(228)

76 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Aston Moore at Direct Bullion has become Invaluable

Aston Moore at Direct Bullion has become my Friend in the world of Precious Metals. He is extremely professional, approachable and a man of honour and integrity. His word is his bond. I can't speak highly enough of this gentleman. He guided me through the process of owning physical gold within my pension and is now my "go to" man when it comes to looking at gold and silver purchases outside of my pension too. I look forward to an ongoing business relationship with Aston and I'm already recommending contact with him to my friends and family. Aston and Direct Bullion are here to serve "Us" and there is no hard sell or pressure from them. I hope Aston and the business thrive with the approach that they have decided upon to conduct their business dealings with their potential customers.

2 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Proper Business. Proper Values

The team at DB have been fantastic right from the outset. A proper business with proper values. Jack Wright has been instrumental in helping me take my first steps into the world of investment and helping me get the most out of my money with clarity and transparency.

17 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you Blair

Immaculate from start to finish - bought & sold through Blair & his service & attention to detail was incredible, will be returning without a doubt!

20 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

5 star service

5 star service! Would definitely recommend. Blair came out of his way to meet me face to face. Thanks Blair!

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First Class

Jack Wright provided me an exemplary service, I’ve used a few other services similar to Direct Bullion but will definitely be returning and asking for Jack!

26 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Thank you!

Very happy with my first experience, Nathan and Garry were very helpful and made sure I was looked after. Will definitely be using these guys again.

18 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Would 100% use again

Would 100% use again! Had the pleasure of dealing with a gentleman called Patrick who gave me great advice and was very helpful.

26 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Easy process

I initially spoke with one of your colleagues, I believe his name was Patrick Powell. He was extremely helpful in explaining the process and made everything very straightforward and easy to understand. His professionalism and support were greatly appreciated.

27 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

My elderly father taken advantage of - be warned.

My elderly father purchased 2026 Tudor Beasts “Queen’s Lion” 1oz gold coin after speaking with a very pushy sales representative, and the entire experience has caused him significant distress at an already vulnerable time.

My mother passed away recently, and since then he has been emotionally vulnerable and looking for ways to protect his savings. During the sales process, he was encouraged to purchase modern graded “collectible” gold coins at extremely high premiums above the underlying gold value.

The coins themselves are genuine Royal Mint gold coins, so this is not an authenticity issue. The concern is the pricing and the sales approach used. He paid approximately £5,490.00 f2026 Tudor Beasts “Queen’s Lion” , which we later discovered was around 48% above the intrinsic gold value at the time.

He was left with the impression these were particularly strong investment products because they were PCGS graded and described as collectible, but only afterwards did we understand how difficult it may be to recover such a large premium on resale. Realising this has left him deeply upset.

I believe elderly and recently bereaved customers should be treated with far greater care and sensitivity, especially when selling high-premium investment-style products.

I would strongly encourage anyone considering these coins to: compare prices carefully with standard, independently check live gold values, and ask for realistic buyback prices before purchasing.

6 de abril de 2026
Opinião espontânea
logótipo da Direct Bullion

Resposta da Direct Bullion

We are sorry to hear of your family’s recent bereavement.

However, we must respectfully correct several inaccuracies within this review.

The product purchased was a genuine Royal Mint 1oz gold coin, professionally graded by PCGS as MS70, the highest possible grading standard. These coins are specialist-graded collectable products and are valued differently from standard bullion coins due to factors such as grading, condition, scarcity, and collector demand.

Importantly, the customer specifically requested MS70-graded coins during conversations with our team, and we have full records of these discussions.

The pricing comparison in this review is also misleading, as it appears to compare the purchase price to a later gold spot price after the gold market had materially declined from earlier highs. Gold prices fluctuate daily, and any comparison should reflect market conditions at the time of purchase.

Graded coins do carry small premiums above standard bullion products, which is standard across the industry. These premiums were explained during the sales process, alongside the distinction between standard bullion and graded collectable coins. We also actively buy back graded coins where these premiums are recognised by the market.

We categorically reject the suggestion that any customer was pressured or “taken advantage of.” All purchases were made voluntarily following discussions about the requested products.

Furthermore, following these concerns being raised, we offered both a full buyback and a full refund directly to the customer. These options were declined.

We take customer care extremely seriously and remain happy to discuss any concerns directly and transparently.

Classificada 5 em 5 estrelas

I am writing to express my sincere… excellent

I am writing to express my sincere thanks for the excellent service I received during my recent purchase of gold coins.As a recent retiree looking to invest, I first reached out by ordering your brochure. I was then contacted by Harry Higgs, who was incredibly patient from the start. I explained that I wasn’t ready to invest immediately, and Harry was very professional about it—he promised to stay in touch without any pressure, and he did exactly that over the following weeks.When the time finally came to move forward, Harry took me through the entire process step-by-step. The whole team was excellent, taking the time to explain every detail clearly. I am thoroughly impressed by how professional and knowledgeable everyone at Direct Bullion is.Thank you for making this such a smooth and positive experience. Kind regards, Anthony Battams

7 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

My initial contact was with Patrick and then Harry. Both have been very helpful, informative and able to answer my many questions. It has been a pleasure discussing my purchase over the weeks. Harry is very upbeat, friendly and an asset to the company. I am really pleased I chose Direct Bullion to invest with. It has been a really smooth and enjoyable journey. Thank you

5 de maio de 2026
Opinião espontânea

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