Aston Moore at Direct Bullion has become my Friend in the world of Precious Metals. He is extremely professional, approachable and a man of honour and integrity. His word is his bond. I can't speak hi... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The team at DB have been fantastic right from the outset. A proper business with proper values. Jack Wright has been instrumental in helping me take my first steps into the world of investment and hel... Ver mais
A big shout out to John Donovan who helped me with my investment at Direct Bullion . I was rather jittery entering into this type of world of investment but John allayed any fears that l had . He answ... Ver mais
My 4star rating was knowing that Harry, the Senior Account Manager who dealt with my transfer of Gold Queens Beast Coins was available as soon as I telephoned or emailed with a question regarding my... Ver mais
Informações sobre a empresa
Escrito pela empresa
FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Informações de contacto
One Mayfair Place, W1J 8AJ, London, Reino Unido
- 08000557050
- info@directbullion.com
- www.direct-bullion.com
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 25% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Jack Wright !!
Jack Wright !!! Brilliant!!! Very easy and charming to deal with !!!
Aston Moore at Direct Bullion has become Invaluable
Aston Moore at Direct Bullion has become my Friend in the world of Precious Metals. He is extremely professional, approachable and a man of honour and integrity. His word is his bond. I can't speak highly enough of this gentleman. He guided me through the process of owning physical gold within my pension and is now my "go to" man when it comes to looking at gold and silver purchases outside of my pension too. I look forward to an ongoing business relationship with Aston and I'm already recommending contact with him to my friends and family. Aston and Direct Bullion are here to serve "Us" and there is no hard sell or pressure from them. I hope Aston and the business thrive with the approach that they have decided upon to conduct their business dealings with their potential customers.
poor prices to buy or sell
poor prices to buy or sell. Try hatton garden or google, plenty reputable places offer far better prices
Proper Business. Proper Values
The team at DB have been fantastic right from the outset. A proper business with proper values. Jack Wright has been instrumental in helping me take my first steps into the world of investment and helping me get the most out of my money with clarity and transparency.
Very professional company with…
Very professional company with efficient, well trained staff.
Our experience with Aston Moore was seamless..
He was helpful and had good product knowledge .
A good experience with this company.
Service was impeccable
Dealt with Jack wright incredible service and ran through every step in through detail. Would highly recommend!
Thank you Blair
Immaculate from start to finish - bought & sold through Blair & his service & attention to detail was incredible, will be returning without a doubt!
5 star service
5 star service! Would definitely recommend. Blair came out of his way to meet me face to face. Thanks Blair!
First Class
Jack Wright provided me an exemplary service, I’ve used a few other services similar to Direct Bullion but will definitely be returning and asking for Jack!
Direct Bullion is always a pleasure to deal with
Dealt with patrick Powell on a number of occasions. Always helpful and on stand by when I want to have a chat.
Bought a few years back
Bought a few years back, Blair helped me through the process and facilitated the buy back smoothly. Will use again
Thank you!
Very happy with my first experience, Nathan and Garry were very helpful and made sure I was looked after. Will definitely be using these guys again.
Luke made the process very streamlined…
Luke made the process very streamlined as he was very knowledgeable and helpful.
Would 100% use again
Would 100% use again! Had the pleasure of dealing with a gentleman called Patrick who gave me great advice and was very helpful.
Very happy with the service from Direct…
Very happy with the service from Direct Bullion. Aston was amazing, friendly, and super helpful every step of the way!
Easy process
I initially spoke with one of your colleagues, I believe his name was Patrick Powell. He was extremely helpful in explaining the process and made everything very straightforward and easy to understand. His professionalism and support were greatly appreciated.
My elderly father taken advantage of - be warned.
My elderly father purchased 2026 Tudor Beasts “Queen’s Lion” 1oz gold coin after speaking with a very pushy sales representative, and the entire experience has caused him significant distress at an already vulnerable time.
My mother passed away recently, and since then he has been emotionally vulnerable and looking for ways to protect his savings. During the sales process, he was encouraged to purchase modern graded “collectible” gold coins at extremely high premiums above the underlying gold value.
The coins themselves are genuine Royal Mint gold coins, so this is not an authenticity issue. The concern is the pricing and the sales approach used. He paid approximately £5,490.00 f2026 Tudor Beasts “Queen’s Lion” , which we later discovered was around 48% above the intrinsic gold value at the time.
He was left with the impression these were particularly strong investment products because they were PCGS graded and described as collectible, but only afterwards did we understand how difficult it may be to recover such a large premium on resale. Realising this has left him deeply upset.
I believe elderly and recently bereaved customers should be treated with far greater care and sensitivity, especially when selling high-premium investment-style products.
I would strongly encourage anyone considering these coins to: compare prices carefully with standard, independently check live gold values, and ask for realistic buyback prices before purchasing.

Resposta da Direct Bullion
I am writing to express my sincere… excellent
I am writing to express my sincere thanks for the excellent service I received during my recent purchase of gold coins.As a recent retiree looking to invest, I first reached out by ordering your brochure. I was then contacted by Harry Higgs, who was incredibly patient from the start. I explained that I wasn’t ready to invest immediately, and Harry was very professional about it—he promised to stay in touch without any pressure, and he did exactly that over the following weeks.When the time finally came to move forward, Harry took me through the entire process step-by-step. The whole team was excellent, taking the time to explain every detail clearly. I am thoroughly impressed by how professional and knowledgeable everyone at Direct Bullion is.Thank you for making this such a smooth and positive experience. Kind regards, Anthony Battams
Excellent customer service
My initial contact was with Patrick and then Harry. Both have been very helpful, informative and able to answer my many questions. It has been a pleasure discussing my purchase over the weeks. Harry is very upbeat, friendly and an asset to the company. I am really pleased I chose Direct Bullion to invest with. It has been a really smooth and enjoyable journey. Thank you
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







