Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Ver mais
A empresa respondeu
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Ver mais
A empresa respondeu
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Informações de contacto
Unit 10C, DL15 8RA, Crook, Reino Unido
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,7
Excelente
515 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
I ordered a pump for our treatment plant. Unfortunately they were awaiting delivery from the manufacturer. They kindly offered an alternative knowing we needed it quickly and chased the manufacturer also. The pump arrived two days later and it was the original pump we ordered. Prompt service and reasonable prices.
28 de abril de 2025
Resposta da Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good price and delivered quickly
31 de março de 2025
In need of an air pump asap searched…
In need of an air pump asap searched for existing one and we chose you, very efficient and good timing would recommend you . Excellent communication .
28 de março de 2025
I’ve not received product yet
I’ve not received product yet, so can’t comment on the pump. And I believe it’s DPD at fault NOT Direct Drainage
28 de março de 2025
Great company!
Great company!
Great service!
As a company we have started to use Direct Drainage more often. The customer service is fantastic, the staff are always polite and go above and beyond to suit our requirements. Quick delivery times, good communication, good prices and reliable. Thanks for making us feel like valued customers.
27 de março de 2025
Easy to use website
Easy to use website, great choice of products. Competitive pricing, quick delivery.
3 de março de 2025
Excellent service….very prompt delivery
3 de março de 2025
Competitive pricing and prompt delivery.
5 de fevereiro de 2025
Fast efficient service.
29 de janeiro de 2025
Got what I wanted when I wanted it
Got what I wanted when I wanted it. Prior to buying rang to check on certain specifics relating to the product and got a straightforward answer. Great service. Will use again.
29 de janeiro de 2025
Competitive pricing & quick delivery
Competitive pricing & quick delivery. Recommended.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
products were good, website misleading
products were good, but failure to indicate either on website or in voicemail auto reply the business holiday closure dates misled me into placing an order for "next working day delivery" that was not fulfilled. Once the office did open again the customer service response was good and arranged prompt delivery.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience and distress caused by the delayed delivery of your order during the holiday period. We fully understand the importance of prompt and reliable service.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
Resposta da Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Did exactly what was stated on the…
Did exactly what was stated on the website. My recommendation for improvement this year would be to change the answering message over the Christmas period informing customers of the duration of the holiday break, as I tried ringing several times without success.
2 de janeiro de 2025
Resposta da Direct Drainage
Thank you for taking the time to leave your feedback.
We acknowledge that our website’s delivery information over the festive period was not updated as accurately and clearly as it should have been, and we regret the confusion this caused. This was an oversight on our part, and we are taking immediate steps to ensure that our holiday delivery schedules are clearly communicated in the future.
At Direct Drainage, we take great pride in serving our customers and understand how crucial timely deliveries are. We are reviewing our processes to prevent this from happening again and will be implementing additional measures to improve the accuracy of our e-commerce platform.
Thank you for bringing this to our attention, and we sincerely apologise again for the impact this had on your experience with us.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.