Direct Specs Opiniões 

447
TrustScore: 5 em 5

4,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Matt & Gary gave great service. Also suggested that my puppy chewed specs may be repairable - which they were! I suspect other opticians would simply insist a new pair would be required . . I deci... Ver mais

Classificada 5 em 5 estrelas

Purchased my glasses online last November but at the weekend the arm broke off! I emailed the company straight away and sent them in the post Monday evening. By Wednesday lunchtime they were delive... Ver mais

Classificada 5 em 5 estrelas

Glasses purchased 3yrs ago broke so contacted Burton branch...same frames tracked down by jenny from another branch and prescription emailed...payment including postage sent and new glasses arrived a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I needed new sunglasses as I had lost mine. Went into Shirley direct specs, can park outside 👍 Met Gary who showed me a pair of glasses after I explained I wanted something different and big. I ab... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Saúde e medicina

Informação fornecida por diversas fontes externas

We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

447 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(447)

57 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Surhan was still a bundle of fun

Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.

13 de fevereiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!

Classificada 5 em 5 estrelas

Great service as always

Great service as always, I've been using Direct Specs for a number of years and I'm never disappointed, I recommend everyone use them

13 de fevereiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Hi Ashok. Thanks for your kind review of our Shirley branch, we look forward to seeing you again in the future!

Classificada 5 em 5 estrelas

Fab service

Fab service, easy to order, fast delivery, excellent product

9 de fevereiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hello Elaine, thank you for this wonderful review!

Classificada 5 em 5 estrelas

Consistent Excellence

As always an excellent service. Purchased my frames elsewhere, however Matthew still provided excellent service.
Glasses ready in a week.

8 de fevereiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Hi Lee, thanks for your kind comments. Matthew was very pleased to receive such positive feedback and it's great to hear that you had a speedy turnaround on your order!

Classificada 5 em 5 estrelas

Simon mad

Simon made sure my prescription was added to my order
Will definitely use again

5 de fevereiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hi Janice, thanks for your kind review. Simon will be very happy with you comments, not mad!

Classificada 5 em 5 estrelas

Customer service

Spec savers Walsall. Clare is an asset to your company. Nothing is a bother to
Her. Thank you

8 de fevereiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Thank you for your kind review, Deborah. Clare does a fantastic job at our Walsall branch and we're very pleased to have here at DIRECT SPECS, not Specsavers!

Classificada 5 em 5 estrelas

Very pleased indeed

I usually order online but the system was down so I rang and made the order, sent my prescription by email. All sorted very quickly and I received them 3 days later. Perfect. Love the specs. Very pleased indeed.

30 de janeiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Hi Julie, thanks for you review. Glad we could help and great to hear you love your new specs!

Classificada 5 em 5 estrelas

Very pleased

Extremely pleased with my glasses. The fit perfectly and the vision is very good. Exceptional customer service too.

30 de janeiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hello Sharon, thank you for your kind review of our online store and customer service.

Classificada 5 em 5 estrelas

Good value

Good service. Glasses arrived quickly

29 de janeiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hello Lucy, thanks for your kind review!

Classificada 3 em 5 estrelas

The customer in the shop should have priority over the telephone

I’ve used Direct Specs before and think that the products are very good and prices are excellent compared with high street opticians.
However my recent experience was irritating because half way through taking my order the man at the Shirley branch answered the phone and the call took the best part of ten minutes. I considered that answering the phone was rude when I was in front of him. Today I collected my glasses and had to wait more than twenty minutes behind another customer and then the man behind the counter went to answer the phone. I asked him not to because I was waiting. He needs to realise that the customer in front of him is more important than a phone call. I would suggest that Direct Specs needs a voicemail service for telephone calls.

29 de janeiro de 2024
Opinião espontânea
logótipo da Direct Specs

Resposta da Direct Specs

Hi Paul, thank you for your feedback. We're sorry to hear you've had a poor experience at our usually excellent Shirley branch, and appreciate the time you've taken to let us know what happened. We do have an active voicemail service at our branches and have spoken to the team to reiterate that the customer in the shop should always be the priority. Again, we'd like to apologise for your experience on this occasion and look forward to offering our normally high level of service on your next visit.

Classificada 5 em 5 estrelas

Fantastic service

Fantastic customer service, received a telephone call re a query on my order, explained that I had lost my reading glasses and was using a shop bought pair for the interim, they rushed my order through even more quickly - cannot fault the service or the quality of the glasses. Thank you!

17 de janeiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hi Kathy, thanks for your kind review. We're really pleased we managed to get your new specs to you quickly and that you're pleased with our product and customer service!

Classificada 5 em 5 estrelas

Great choice for glasses

Saw this firm several times, driving home. Glasses had broken which I had for several years. Thought I'd give them a try, and I'm really pleased I did. Quality glasses which I was extremely surprised with when I went to collect and tried on. Excellent customer service to go with it. Will definitely use again.

15 de janeiro de 2024
logótipo da Direct Specs

Resposta da Direct Specs

Hi David, thanks for your review of our Cannock branch. We're pleased to hear you've had a positive first experience of our products and customer experience!

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