Robert has been very responsive to my needs. I needed a replacement of an item and he helped me research the items that I need and was able to place the replacement order quickly. The new product ha... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Ver mais
A empresa respondeu
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Ver mais
A empresa respondeu
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de impressões e letreiros
- Serviço de empresa para empresa
- Loja de materiais para escritório
- Loja de artigos promocionais
Informação fornecida por diversas fontes externas
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Informações de contacto
12610 NW 115 Avenue, 33178, Medley, Estados Unidos da América
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4,8
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Patrick Tubig was very helpful
Patrick Tubig was very helpful and responsive when placing my order!
18 de dezembro de 2024
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Resposta da DiscountMugs
We are thrilled to hear about your positive experience! Patrick is dedicated to providing exceptional service and ensuring our customers find the perfect products. Your kind words inspire us to continue delivering personalized care and prompt solutions. Thank you for choosing DiscountMugs—we look forward to assisting you again soon!
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY! If negative "stars" was an option, that is what they would get.
I ordered 36 engraved mugs and gave them to all my clients. Then I washed one so I could use it at home. The engraving was A STICKER! It came off in the dishwasher! I am mortified. They claim they are refunding me, but that will never make up for the embarrassment of giving a plain white mug that was meant to be a meaningful gift with my branding on it. UNBELIEVABLE!
12 de dezembro de 2024
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Resposta da DiscountMugs
Thank you for your feedback. We’re so sorry that your experience did not match your expectations. This is on us.
We’d like the opportunity to investigate your concern and do right by you. We’ve sent you a private message to discuss possible resolutions and look forward to hearing from you.
Excellent customer service & ordering process
Arthur was excellent! He helped me quickly & effectively get my project executed, which included the art department helping on the spot. He is a complete delight to work with. I loved that I could talk to one person to work on my order. He supplied me with his direct extension and even called me to let me know my proof had been sent so I could meet my timeline. The website is easy to navigate, & easy to upload artwork. I can't wait to see the finished products & am excited to give the gifts to our business partners.
10 de dezembro de 2024
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Resposta da DiscountMugs
We are delighted to hear about your outstanding experience working with Arthur; he is truly one of our rock-stars and his dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. We truly appreciate your continuous support and trust in us.
Your 5-star review brightens our day, and your feedback reminds us why we love what we do.
Great customer service - Efren's the best!
I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me through every possible option, answered all questions clearly and thoroughly, and provided an overall top-tier experience. 5/5 stars - someone better give Efren a raise, seriously!
8 de dezembro de 2024
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Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear about your outstanding experience working with Efren! It’s wonderful to know that Efren’s patience, attention to detail, and dedication made such a positive impact on your order process. We couldn’t agree more—Efren is truly a star on our team, and your feedback will absolutely be shared and celebrated. Thank you for your kind words and the 5/5 stars! We can’t wait to assist you again in the future.
Fe Ricafranca was awesome
Fe Ricafranca was awesome. She was so helpful and answered all my questions. She was friendly, courteous and professional. I would be happy to work with her again on my next order.
4 de dezembro de 2024
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Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Fe! She truly embodies the dedication and professionalism we strive to provide our customers every day. We're so glad she was able to assist you with your order and leave such a great impression. Thank you for your kind words! We'll be sure to share your feedback with Fe and the team. We look forward to serving you again on your next order!
Great customer service!
I reached out to customer service to inquire about tax exempt and Barbie reached back out to me and was extremely prompt and professional. She helped me with my order and checked in with make to make sure I received the items and that all was ok. Really appreciated the help and follow through!
5 de dezembro de 2024
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Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your kind words and are thrilled to hear about your positive experience! Our team, including Barbie, is dedicated to providing exceptional service, and it’s wonderful to know she was prompt, professional, and went above and beyond to ensure your satisfaction. Thank you for recognizing her efforts and for allowing us the opportunity to assist you. We look forward to serving you again in the future!
Exceptional Account Manager!
My experience has been great thus far - simply because of the tremendous service I've received from Jemmely Ventura. There were quite a few obstacles with a larger order for my client and Jemmely made things work within budget, quality, and timing. So impressed with her and the customer service we received. My company does large event purchases 10-12 times a year - I'm going to move our business to DiscountMugs because of her hard work.
4 de dezembro de 2024
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Resposta da DiscountMugs
We, at DiscountMugs, sincerely thank you for your kind words and for recognizing Jemmely’s dedication. Providing exceptional service is our top priority, and we’re thrilled to know she exceeded your expectations. We look forward to supporting your large event purchases and building a lasting partnership with your company. Thank you for choosing us!
Barbie Mendoza
Barbie Mendoza, the sales rep that helped me, is OUTSTANDING! She quickly helped me with the ordering process, corrected the proof before it got sent to me because it didn't have the right font, tracked the order to make sure it would be delivered in time for our event, and then in addition to the automated email with tracking information, Barbie also sent me an email letting me know the footballs had shipped. I work in customer service so I know stellar customer service when I see it. Barbie was top-notch and treated my very small order as if I was a huge corporate customer.
3 de dezembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your outstanding experience with Barbie! Her dedication to ensuring every detail is perfect and going the extra mile exemplifies our commitment to exceptional customer service. Treating every order with care, no matter the size, is our priority. Thank you for sharing your kind words, and we’re excited to work with you again in the future!
Informative
Customer service was absolutely amazing it was easy and the representative was friendly and patient and kind also informative with other products
3 de dezembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear about your amazing experience! Our team strives to provide friendly, patient, and informative service, and we’re thrilled we could make your ordering process easy and enjoyable. Thank you for your kind words, and we look forward to assisting you with more products in the future!
Amazing customer service a for last minute order
I was attempting to place a logo on a product online but wasn't quite sure how it would look. I called the 888 number on the DM website and did not wait long at all for Josephine to kindly great me. She was extremely efficient in gating my information and within minutes she sent me a proof via email. She thoroughly explained the process and I was able to place the order directly with her. She even informed me of a discount she applied to my order. Josephine was excellent, I'll be ordering again in the future.
3 de dezembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! Josephine embodies our commitment to excellent customer service, and we're glad she could assist you efficiently and make your ordering process seamless. Your kind words inspire us to continue delivering top-notch service. We look forward to serving you again in the future!
Josephine Mararagan was a joy to work…
Josephine Mararagan was a joy to work with. Promotion and raise for them pls :)
29 de novembro de 2024
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Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear that! Josephine is truly an asset to our team, and we’ll make sure your kind words are shared with her. Thank you for the wonderful feedback!
Thank you
Thank you! Super helpful with questions and help with order!
29 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear that! Your satisfaction is our top priority, and we’re always here to help. Thank you for choosing us!
Thank you James Garcia!
Customer service over the phone (James Garcia) was very helpful with making the necessary changes for our order to be correct. Thank you for all your help!
27 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! It’s fantastic to hear that James Garcia provided excellent customer service and was able to assist you with the changes needed for your order. Ensuring your satisfaction is always our top priority. Thank you for choosing us, and we’re here to help whenever you need it!
Awesome experience every time!
Henry was so knowledgeable and professional! He was great!
22 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! We're thrilled to hear that Henry provided you with such knowledgeable and professional service. We take pride in our team, and it's wonderful to know that he made your experience a great one. Thank you for sharing your feedback—we're always here to assist you!
A very easy experience
Our salesperson Josephine was very helpful as always. It is sometimes time consuming to do all of this ourselves and she facilitates the process and makes it a snap.
21 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your kind words and feedback! Josephine is a valued member of our team, and we’re thrilled to hear she was able to make the process seamless for you. Ensuring your experience is easy and efficient is always our priority. Thank you for choosing us, and we look forward to assisting you again soon!
Josephine M. = GOAT
There were a couple hiccups, from the item being out of stock to our agency being unable to use the link they were forwarded. Throughout it all, Josephine M. was a tremendous help. Super responsive and understanding and made sure that all of our needs were satisfied. She was terrific.
20 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, truly appreciate your patience and understanding as you navigated those hiccups. We’re thrilled to hear how Josephine turned things around with her responsiveness and dedication to ensuring your needs were met. Providing excellent service, even in challenging situations, is what we strive for, and we’re so glad Josephine exceeded your expectations. Thank you for sharing your feedback—it means the world to us! If there’s anything else we can assist with, we’re here for you.
Josephine was prompt and quick to help…
Josephine was prompt and quick to help me where I couldn't figure out how to make my logo look finished. she went through several color and appearance iterations to help me make my final decision.
21 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are so pleased to hear about your exceptional experience with Josephine! Her dedication to ensuring your logo looked perfect and her patience in exploring various color and appearance options truly reflects our commitment to helping our customers bring their vision to life. We’ll be sure to share your kind words with her—it will mean so much! Thank you for sharing your feedback, and we’re always here to assist with your future projects.
Patrick Tubig Rules
Patrick Tubig made my ordering experience so easy – he's an amazing human being and I greatly appreciate his attention to detail.
20 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear about your wonderful experience with Patrick! He truly embodies the values we strive for—exceptional service, attention to detail, and genuine care for our customers. We’ll make sure to share your kind words with him; it will mean so much. Thank you for sharing your feedback, and we’re here anytime you need assistance!
The live chat was fast and friendly.
The live chat was fast and friendly.
20 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with our live chat! Providing fast and friendly service is a top priority for us, and your kind feedback truly motivates our team to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to let us know—we’re always here to help!
I reached out to several companies for…
I reached out to several companies for quotes but found that the pricing was excessive relative to the quality of the pens offered. Additionally, the estimated turnaround time exceeded our requirements.
However, I was thoroughly impressed with the customer service experience. It was exceptionally seamless. I had the opportunity to work with Lanie Cuesta, who was a joy to collaborate with. This was by far the most straightforward and efficient customer service interaction I have encountered in the past decade. She truly facilitated our decision-making process.
19 de novembro de 2024
Opinião espontânea
Resposta da DiscountMugs
We, at DiscountMugs, are delighted to hear about your exceptional experience! It’s an honor to know that we stood out in both quality and service, meeting your expectations where others could not. We’re especially thrilled to hear such glowing feedback about Lanie Cuesta—she exemplifies the dedication and professionalism we aim for in every interaction. Thank you for sharing your experience and for trusting us with your needs. We look forward to serving you again in the future!
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