Dolls Kill Opiniões 

Mad a genuine mistake with a size on an order tried to rectify this literally the day after , was told they couldn’t do anything and would have to re order and just return the other ones , when we did this it then turned out it would cost over £40 to return the wrong ones and they would only give us store credit but didn’t tell me this till after we tried to return them and wouldn’t help at all with the return costs so I’ve got two items and one is useless ,
Also they wouldn’t have even packaged the first one so they could have just cancelled it if they wanted too ,
All conversations have been blunt and non helpful the whole way through just repeating the same useless statements and not once offering any help at all

I returned an item that I bought off of TikTok Shop, they claimed that they never received it and now I am out almost $300. I contacted customer service at least 20 times through that form they have online and through email but still haven’t received a response. It’s been almost two months now.

I would leave 0 if I could.
Poor quality items for a luxury price.
Poor customer service.
Difficult to get a cancellation or a refund once they have your money.

I guess dollskill turned into a scam company. In previous years I loved to buy some clothes and shoes and there was never any problem, but this year I made order for more than 200€, in may and it turned out it was a PREORDER! So I wait... and wait... and wait... ask support and they said to wait a bit more (not sure if it was a person or just a bot)... On October I got a refund for one of the orders items! And two days later thet sent me message that my order is shipped... Got two links, checked them both, but it was just updated about shippement status, but no contact, no address to go and receive my packages, delivery company doesn't responded to my email and when I tried to call a number from their website it didn't existed. Delivery guy never knocked to my door, on the website in the shippement status appeared "Shipment in return transit". So no money, no delivery, no items, no contact, I just feel scammed. Please avoid this shop.

great selection of styles, a bit of hit and miss on the items. I ordered a ski suit and it did not fit, also came damaged so had to be returned. They only offered gift card credit even that process took over a month

They use unreliable packaging services so that packages do not arrive correctly- disappointing.

Worst experience of my life. When you request a refund they give you a dumb gift card instead of your money back. This store is a scam. I asked for a refund not a dumb stupid gift card to buy at your lousy store. I WANT MY MONEY BACK YOU THEIFS. BUYERS BEWARE!!!

they steal your money tf

⭐ 1/5 – Dolls Kill: 7 месяцев без товара, только ваучер и игнор

Заказ PD1768028 на €184.74 (28.04.2025) + €21.08 (25.08.2025).
Товар **дважды не доставлен** (DHL CH190488352NL — возврат отправителю 10.11.2025).

**Поддержка (Maya, Onward):**
- 7 месяцев обещаний
- Только **ваучер $162.32** — **отказываюсь**
- Игнор писем, шаблонные ответы

**Что сделала:**
1. Подала **Mahnbescheid** (судебный приказ, €684.43)
2. Открыла **Chargeback** в Sparkasse (11.11.2025, 10:13) — деньги вернут за 3–7 дней

**Вывод:**
Dolls Kill — **мошенническая схема с доставкой**.
Не заказывайте из ЕС — потеряете деньги, нервы, время.
**Покупайте в Zalando, About You — DHL, возврат 100 дней, без стресса.**

Iryna Belykh, Deutschland
11.11.2025

⭐ DO NOT BUY FROM THIS STORE! ⭐
Dishonest business and terrible customer service!
I ordered a Halloween costume on October 20, 2025, and paid $29.99 for 3-day express shipping (plus $3.95 shipping insurance) because the website advertised “$5 overnight delivery.” However, for my ZIP code, the only available option was the $29.99 -3 days express shipping — which I chose.
The order did not arrive until November 4, 2025, well past Halloween and far beyond the promised delivery time. When I contacted the store, they refused to issue a refund or accept a return, claiming the sale was “final.” This was never stated anywhere on their website at the time of purchase — they marked the order as “final sale” only when shipping.
This is a dishonest, illegal and misleading business practice. The store takes no responsibility for late deliveries or FALSE advertising.
Save your money, time, and sanity — shop elsewhere!

Absolute scam. Cannot return my item that was too small because it was suddenly labelled as 'last sale' even though they are still selling it?

Don’t order here I ordered a Halloween costume paid almost $40 for overnight shipping and the costume never shipped when I asked for a refund on the overnight shipping they refused. I was refunded for the item due to what they said was inventory issues, but never received a refund on the shipping. When I asked to speak to a supervisor they ignored my emails. That’s another thing you can only reach them by filling out a contact form on their website. Don’t recommended terrible customer service avoid at all costs

I ordered a costume to make sure it would arrive in time and it arrived 2 weeks later than I was told which wasn’t in time for Halloween. I wanted to return it but they said I cannot?? I had to go purchase another costume and now won’t be able to use this one that I paid for and can’t return??

I still haven’t received an update on my order that I ordered nearly 3 weeks ago.
I emailed the protection company and they replied saying Dollskill will be in touch shortly to send me a code for store discount, but that’s a bit pointless when I only wanted my halloween costume from them.
I’d still happily use the costume for next year maybe but that’s not the point, I’ve asked for a refund at least and I can’t get one. I would like to know where my parcel is!! Not only that but I’ve had an email asking to review the item and I haven’t even received it. So stupid

Highly disappointed, would never order from here again. Still have not received my order which was preordered in September for Halloween. I haven’t even received confirmation that it has been shipped and I had to buy a different Halloween costume. I have contacted them several times and the feedback form on your website does not work. This costume was expensive and the customer service and order tracking has been appalling. The returns policy appears to be a scam as it looks from their website to be 30 days from the date of order. At this point I’m not even sure the item exists. Given that my order was a pre order and the severe delay in any delivery, it looks like it is not possible for me to return if the item does arrive, though this is illegal.

Broken promises and fake “policies”

Order delayed for ages, items cancelled, and instead of refunding my card they dumped part of the money onto a useless voucher I never agreed to , then later said the voucher was “forfeit.” Their own pages don’t even say that. Weeks of being ignored then scripted replies and being told to close my card dispute before they’ll help. I still don’t have my money back for the items they never sent (or the basic postage on those items) plus they charged me an extra insurance fee that wasnt reimbursed despite my never having agreed to it. What good was that insurance anyway? None at all since I didnt get my order or my money back. Honestly, save yourself the headache and shop somewhere that refunds to your card like the law says. All the reviews here are all saying the same thing avoid...by the way their stuff is apalling quality.

AWFUL

I did a pre order that was supposed to ship early October and it never did and they literally don’t care they didn’t answer any emails with any updates so I cancelled it.

They don’t deserve or need your money with how they act.

Purchased some costumes, one arrived with the gem completely off of the crown, one arrived damp inside of the package and one arrived missing an item (rag doll). Keep in mind I had purchased the extra protection plan upon check out, which in my opinion after dealing with them, is a waste to even purchase. Don’t buy the protection plan. Both dolls kill company and the protection plan company only offer the same solution. The only solution was they offer me store credit for the items…how does this help me when I’m not looking to purchase from them ever again with this first terrible experience. Horrible company and horrible support.

I’ve purchased from Dolls Kill in the past for festival wear, but it had been a couple years. This Halloween, I decided to give them another try and ordered two costumes: their Alice in Wonderland costume and the Scaredy Lion costume. I paid for overnight shipping on both items and was excited to receive them.

The Alice costume arrived two days later and I was shocked by how horrific the quality was. Honestly, it was worse than Spirit Halloween or Shein. The fabric, the stitching, the fit… it looked and felt like something that should’ve never passed any kind of quality control.

As for the Scaredy Lion costume? Despite paying for overnight shipping, it still hasn't arrived and it’s now been over 10 days. Assuming it was lost, I placed a second order for the same costume, again with overnight shipping, and once again it’s been 3 days with no movement. The item hasn’t even shipped from their warehouse.

This company is completely disorganized, and their customer experience is beyond frustrating. Between the terrible quality and unreliable shipping, I deeply regret shopping with Dolls Kill and will never order from them again.

Really disappointed. I used to buy from this company all the time and thought I would treat myself to a decent Halloween costume. I might as well of bought it from Temu. Also, I can’t get a refund for it apparently, to make it worse. The sizing is completely off so wouldn’t surprise me if it is from Temu and they buy all their clothing from there. £45 wasted.