Dolls Kill Opiniões 

Love the costume i’ve ordered from here. It fits me super good and it flatters me well, and i cannot wait to wear it. The only issue was the delivery service being lazy; not bringing my package to my door, but instead left it in my lobby which anyone could steal… (thankfully , nobody in my building be stealing packages tho) . And as well as it being hours off time. It said estimated by 4-8 pm , but it came at 10 pm. I mean , i still got the package though so no worries. I would buy another costume from here ON SALE because them prices is kinda ridiculous when not

If I could give this place a 0 I would. Absolutely horrible, ordered a halloween costume which was supposed to take one week to come but two months passed and it never came. no one has replied to my multiple emails or dms and they scammed me 50 pounds. HORRIBLE site. DO NOT BUY FROM DOLLSKILL!!!!!

Ordered 2 tops in different sizes. FYI, the sizes run super tiny. I’m an XSmall and the size Medium is what fits me.
Also, note that when I received my tops, I opened which had each top individually package inside of the shipping package. The outside of shipping package was fine, however inside the package the pink package insert that one top was in was in shreds. The top itself seemed fine but the packaging looked like a rodent had chewed it up and spit it out in pieces. The package literally had bite holes throughout and tiny pieces of packaging fell out everywhere. A huge mess! Never have I seen anything like this.

My first order took 30 days for it to say “delivered” even though the package never arrived. Not even an attempted delivery, nothing, so I emailed customer service and they claimed that the “carrier” confirmed it was delivered and they can try to resend it with expedited shipping. My 2nd package claimed to be “delivered” after 10 days but again, I did not capture ANY delivery attempts and my package is missing. When I actually tried to check the tracking link again, the page stopped working and my anti-virus wall said it blocked multiple viruses. I thought it was super weird because when I tried to use the Shop app to track the package, Dolls Kill doesn’t actually have a courier they provide so I’m unable to locate my package whereabouts besides the page they provide. I’ve ordered lots of different items online and never have they claimed to be “delivered” multiple times but literally I see zero delivery attempts (no cars with delivery packages, no person dropping off anything, my neighbors don’t have my package either) and I made sure my address is correct. So, if your company is notorious for shipping issues wouldn’t they find a better courier? But honestly it’s really sketched an actually courier isn’t even provided for us to search them up on another tracking site to see where our stuff is. When emailing customer service, they stated the courier can’t do anything about it because they claimed it was already delivered and can’t give a full refund. So this whole situation just feels really suspicious and the waiting period for the clothes was a total of 40 days.

horrible charged extra for shipping when i wasn’t going to get it

I wish there was a zero stars option. The worst customer service I’ve ever had. They take your money and never ship your items they just send you “shipment delay” emails until you have to call your bank and report them as fraudulent.

Do not buy from Dolls Kill (or at least read the T&C’s!). First of all - California prop 65. “warning: Products sold on this site may contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm”. I’m from the UK and not sure if this is normal over in the US, but that is wild.

Secondly, I ordered the Demanding Cowgirl Costume Set, and what arrived was completely different to what was advertised.

The outfit description is this:
“This costume set includes a vegan leather bustier with adjustable shoulder straps, pyramid stud detailing on the straps and bust, o-ring hardware on the bust, a curved hem, a back zipper closure, matching panties with a decorative buckle on the front, attached chaps with bungee closures and studs, a whip, a metal spiked choker, and a felt studded cowboy hat”

No studs on the straps of the top, no studs on the trousers (‘chaps’), both completely plain. The choker is meant to be thick, chunky, spiked with a ring on the front. I received a thin piece of studded leather. They also did not include the whip. Clothes didn’t fit at all, by the way.

They take forever to reply unless it’s a simple query, as soon as there’s a problem you’ll be offered store credit, not a refund and then left in the dark for ages.

Granted, buy at your own risk. I understand that they clearly state in the terms and conditions about the effects of the materials and it’s up to the customer whether they want to proceed or not.

Just be warned of false advertising, harmful products and semi-useful customer service. And you will most likely only be offered a gift card instead of money back - or most likely nothing at all. They told me to return the parcel, but when I tried (using the link they sent me), it said my order is non-refundable as it is a ‘final sale item’.
Pretty much just a glorified Temu, a waste of money which I will likely never see again.

First time buyer, I placed an order and immediately found something equivalent that would arrive sooner. I attempted to find a customer service number, which proved futile and eventually sent an email. All within minutes of placing the order, well under a 1 hour time frame. I asked via email to cancel and got a quick response stating it was already in the fulfillment process and couldn't be cancelled. I know for a fact this is not the case, I am in the logistics industry. Subsequently, they only offer a store credit....so they lock you in and there's no way out! Very frustrating. I have not choice but to cancel with Amex.

My order arrived damaged, but Maya was incredibly helpful and resolved the issue right away. She provided excellent customer service and issued a full refund. Really appreciated how easy she made the process!

They have such predatory practices. I had placed an order and made a mistake with shipping which I realized right away. They do not have a way to change or cancel an order. I understand if it had been fulfilled already or shipped but it hasn’t even been 10 minutes from placing the order when I reached out to them. When I talked to customer service they said there is nothing they can do and that the item I ordered is not refundable. They do not take into account their customer and potential mistakes (human error) that can happen with an order.

DO NOT ORDER FROM THEM. MY DAUGHTER'S PACKAGE WASN'T DELIVERED. DRIVER TOOK A PICTURE OF MY TRASH BONS AS PROOF OF DELIVERY. SCAM SCAM SCAM

Will never purchase from this store ever again. Their plus sizes are not true to size and the worst part YOU CAN NOT RETURN IT. This is not cheap costumes. I paid almost $80 for something I cannot wear. I also asked since I don't want my money back, I just want to exchange the size, they still deny my request. Also, the costume is CHEAP MATERIAL the stockings roll down so I hope you have fabric tape to hold it up,and if you are busty I hope you are ready to buy shorts because it rides up due to the fabric bunching at the girls. If I were you, I would search elsewhere. You cannot trust them.

This company and the last three years has gone downhill. I recently bought a pair of boots on sale and after one week of use the SOLE has come off and they are not offering me anything other than a gift certificate. I had them one week and I’m out of $80 and they expect me to want to buy from them again? Hell no. I wish we could add photos but trust pilot doesn’t seem to allow that.

Would leave no stars if I could. My Apple Pay incorrectly auto populated my shipping address, so I emailed them immediately like within the minute it happened, and they got back to me immediately saying it was too far into the fulfillment process and there’s nothing they can do. Can’t cancel and can’t change the address. I explained that address is notorious for package theft and so it won’t work for it to just get returned. They insisted there’s nothing they can do. All the technology in the world and no way to provide a standard customer service function?

I purchased several items. They told me shipping was delayed. Cancelled one of my items. It’s been over 2 weeks still haven’t received my items and have sent 2 emails with no response.

Don’t order from them they will scam you!! Sent me wrong size costume and wont give me a refund or respond back to me!

Should be zero stars. The item was probably lost in one of the sorting centers. The item was not moving for 17 days during transit. They did not put the money back, but issued an onward gift card only. Not trusted, it is like a scam.

Ordered two Halloween costumes. The $83 one was super low quality. The red sequins went EVERYWHERE while just trying it on for the first time. The wig looked nothing like the photo and the cape wouldn't stay attached. Didn't realize their return policy was terrible. Only gift cards given out for returns.

This is the worse company I've ever bought from. Extremely high prices for poor-quality products. I've waited five long months to receive an order. They're the only online company that doesn't even have a phone number to contact them. Everything is done via email, which is answered by a machine in most cases, or not answer at all. Two seasons passed, and after my insistence they finally decided to send me three of the seven products I purchased. They canceled the rest because they don’t have it, and they only refunded me half of that money. How is it possible that they canceled and only refunded me half of my money for those four pieces they weren't going to send me? The audacity and abuse this company displays toward its customers is inconceivable. Be aware of this company.

DO NOT ORDER!!! Poor quality clothing and also no refund allowed on original payment. Order took forever to arrive in Canada and even if i paid fast shipping and protection shipping fees, still had a bad experience overall with my order and customer service. I usually write good reviews and I was excited to try this brand since the pictures are really edgy and aesthetic but it's actually not worth it for the price and experience. You better off shop somewhere else unless they chance their refund/return policy