The shipping was relatively fast the clipper arrived in 5 working days to Hungary. I would refute the comments where they said the Support isn’t answering, in my case they did within 20 minute... Ver mais
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A empresa respondeu
“I recently purchased a Babyliss Clipper and trimmer from Drope & Fade, and I couldn’t be happier with my online shopping experience. Their website was user-friendly, making it easy to find the perfec... Ver mais
A empresa respondeu
I bought a blade from them in November but didn't need to replace it right away so I waited and used it this weekend and then the blade pulls instead of cutting hair and they refuse to make a return o... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Reino Unido
- info@drapeandfade.eu
- www.drapeandfade.eu
3,5
Aceitável
83 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Drape & Fade Barber Supplies
Thank you very much for the 5-star review!
5 stars if the customer service gets better.
Got what i ordered in time, but with the wrong UK plugs. Not responding to emails, that I sent about it. Overall good price and delivery time, but customer service is almost non exsistent.
5 stars if the customer service gets better.
8 de abril de 2024
Resposta da Drape & Fade Barber Supplies
Hi Niko, Thank you for taking the time to leave us a review. And apologies for overlooking your email. We have since upgraded our website to show the plug type on the product page, to avoid confusion.
Shipping 5 days to Hungary
Best Shop, Shipping to Hungary 5 days. Good Quality Fast Shipping
11 de abril de 2024
Resposta da Drape & Fade Barber Supplies
Thank you very much for the 5-star review Ákos!
Great hairdryer as described.
The hairdryer is exactly as described. However, i wrongly assumed, as the hairdryer was being shipped to spain, it would have the relevant plug on instaed of a UK plug. It was delayed by one day and I had to change the address for delivery as the delivery company couldn't find my address.
3 de abril de 2024
Resposta da Drape & Fade Barber Supplies
Hi Anne, Thank you for your 4-star review. And I hope you are enjoying your hairdryer :) We have since upgraded our website to show the plug to show the plug type on the product page, to avoid any confusion.
My order got shipped to another address
29 de março de 2024
Resposta da Drape & Fade Barber Supplies
Hi Danielle, Thank you for your review. And apologies for the issue with the courier. However, we didn't ship the order to the wrong address. UPS had trouble finding your address, but it was ultimately delivered to the correct location after a lot of back and forth. We have since switched to a more reliable courier service for USA deliveries, and I'm happy to say that we can now deliver to your area in 24-48 hours from! :) Hopefully we can deal with you again in the future.
Resposta da Drape & Fade Barber Supplies
Thank you very much for the positive feedback :)
Happy with my order
It’s a top shop I cut hair since 1 jear and everywhere I’ve bought my stuff from wasn’t that fast and hadn’t a that good quality.
28 de março de 2024
Opinião espontânea
Resposta da Drape & Fade Barber Supplies
Thank you very much Maxi! :)
Im still waiting for my clippers!
Im still waiting for my clippers!
I rode my wrong mail so i cant get any informations but It says 5-6 work days and im already waiting more than 2-3 weeks. I want my money back. SCAMM!
24 de março de 2024
Opinião espontânea
Resposta da Drape & Fade Barber Supplies
Good afternoon,
Thank you for your review on Trustpilot.
However, we were unaware until you left your review that there was any issue with your delivery. Your DPD tracking number shows your parcel was despatched from us on the same day your order was placed.
I have contacted DPD to get an update as to why your delivery failed and they have said that the address provided was incorrect.
Can you please confirm the full delivery address and we will send this to DPD.
In relation to your review, we take false allegations of a scam very seriously and as can be seen from your tracking information, your parcel was despatched on time and the delivery details provided by you upon ordering to us were passed on to DPD to ensure delivery could be made.
Best regards,
Drape & Fade
It was 7 days late the shiping app was…
It was 7 days late the shiping app was horibble but the clipper was good
4 de março de 2024
Resposta da Drape & Fade Barber Supplies
Hi Oliver,
Thank you for sharing your feedback. We're sorry to hear about the delay and the issues you experienced with the shipping app. We have since upgraded our courier integration to avoid this happening again in the future. We hope to be able to deal with you again.
Resposta da Drape & Fade Barber Supplies
Thank you Faysal! The positive feedback is greatly appreciated!
Cheap products and good quality
6 de fevereiro de 2024
Resposta da Drape & Fade Barber Supplies
Thanks a lot for the 5-star review Danial!
Shipped to Hungary in 4 work days.
Shipped to Hungary in 4 work days.
I am satisfied.
29 de janeiro de 2024
Opinião espontânea
Resposta da Drape & Fade Barber Supplies
Thank you Patrik! We really appreciate your feedback :)
Haven’t got it yet but looks good
25 de janeiro de 2024
Opinião espontânea
Resposta da Drape & Fade Barber Supplies
Thank you very much for the review Kevin!
Resposta da Drape & Fade Barber Supplies
Thanks a lot James! :)
Resposta da Drape & Fade Barber Supplies
Hi Harry, Thank you very much for the positive feedback :)
JRL Onyx
At first i didn’t really trust the site and I’ve been waiting for the JRL Onyx a little bit longer than expected, but everything came in good condition. Overall I am happy with the purchase.
7 de novembro de 2023
Great experience
Fast shopping. Good customer service. Would recommend to anyone
2 de novembro de 2023
Resposta da Drape & Fade Barber Supplies
Thank you Joshua! We really appreciate your 5-star review!
Resposta da Drape & Fade Barber Supplies
Hi Rodrigo,
Thank you very much for your 5-star review. We are delighted that you're happy with our service and range of products, and we look forward to dealing with you in the future!
Thank you,
Hazel
Resposta da Drape & Fade Barber Supplies
Thank you for your order and 5 star review! We are delighted that you were happy with our delivery time and prices!
Ordered a JRL trimmer
Ordered a JRL trimmer, paid for it. Then received a notification from revolut my order was cancelled 2 days later. No word from the company or out of stock on website. No reason for my order to be cancelled, scam!!!
19 de outubro de 2023
Opinião espontânea
Resposta da Drape & Fade Barber Supplies
Hi,
I'm sorry to hear you're frustrated with your experience. We take allegations of scams very seriously. I want to clarify that if your order was canceled but your payment was refunded, it's not a scam on our end. Your order was flagged by our fraud prevention system due to discrepancies between the billing and delivery addresses, along with other indicators. Our top priority is to ensure the security of all transactions.
Can you help us understand how you feel this constitutes a scam, especially when the funds were returned to the credit card you used?
Thank you.
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