Vile customer service with a disgusting attitude. Joined TikTok live and ordered on the condition every order got a ‘free gift’. Lucky me won a bow how cute! Well it would have been if they ever sent... Ver mais
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Initially my messages on Instagram were quickly responded to get a colour match. I placed an order and the colour suggested didn’t match at all so I returned 3 items. The refund was processed but was... Ver mais
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I ordered my first set of extensions from RiRi Hair Extensions a few days ago and loved them so much I came back for two more in different styles! The hair is really thick, soft and feels great qualit... Ver mais
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Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Informações de contacto
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Reino Unido
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,5
Aceitável
121 opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Vile customer service with a disgusting…
Vile customer service with a disgusting attitude. Joined TikTok live and ordered on the condition every order got a ‘free gift’. Lucky me won a bow how cute! Well it would have been if they ever sent it out.
Contacted them and they’ve basically told me tough and accused me of lying about it 🤣 I don’t know what’s funnier at this point. Great hair peices it’s a shame they are nasty pieces of work
9 de abril de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Shannon,
We’re really sorry to hear about the difficulties you've faced with your recent order and your experience when contacting us. We understand your frustration, and we apologise for the poor communication and the issues with your delivery.
This is certainly not the standard of service we aim to provide. We're taking your feedback very seriously and are actively working on our customer service procedures.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Ignoring my messages after issuing an incorrect refund
Initially my messages on Instagram were quickly responded to get a colour match. I placed an order and the colour suggested didn’t match at all so I returned 3 items. The refund was processed but was £3.75 short. Since 20th March I have emailed twice, filled in the online contact form, telephoned the shop (who said they couldn’t help with online orders) and messaged on instagram (which shows the message was seen last Wednesday) but I am yet to receive any response. Really poor customer service.
20 de março de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Laura,
We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your order.
This is not the standard of service we aim to provide. We're taking your feedback very seriously, and as a growing company, we're actively working on our delivery services and customer service response time.
Thank you for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I ordered my first set of extensions…
I ordered my first set of extensions from RiRi Hair Extensions a few days ago and loved them so much I came back for two more in different styles! The hair is really thick, soft and feels great quality. They’re also super quick and easy to fit into my own hair, which makes getting ready so much easier. Really happy with my orders and I’ll definitely be buying again 🤍
5 de fevereiro de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Beth,
We're so glad you're enjoying your new hair extensions and chose us as your first venture into beautifully styled, long, voluminous hair!
We hope you use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Avoid!
Avoid!! Id give 0 stars if i could!
Sent me the wrong item, didn't put a returns label in my order then ignored all messages on tiktok insta Facebook & via email regarding my return!
22 de janeiro de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Sarah Jane,
We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your order.
This is not the standard of service we aim to provide. We're taking your feedback very seriously, and as a growing company, we're actively working on our delivery services and customer service response time.
Thank you for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
I cant thank Riri,s enough for the…
I cant thank Riri,s enough for the confidence their hair gives me. Ive even shared my secret by buying for my besties Christmas presents and theyre so happy. I do always purchase a hanger and case with each hair so i can take it on my travels and i only ever use the Riri brushes on my hair and the extensions. Think i have every style now so look forward to new styles soon
12 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi JDB,
We're so glad to hear you've been loving your RiRi extensions, and we love that you shared the love with the best Christmas presents for your friends!
We hope you and your friends use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
worst experience ever!
genuinely horrible! ordered 2 pairs which both felt horrible after 2 weeks - i didn’t put heat on them and i brushed them with an extension brush frequently. the clips have ripped my hair out leading me to have bald spots on the side of my head behind my ears. i’ve tried contacting them but they genuinely won’t reply. tried saying it when they was on live and they would completely ignore it. ruined my life - the thinness of my hair and bald spots are disgusting. wouldn’t expect good hair for the price but i definitely didn’t expect my hair to have huge bald spots in now . would never ever buy again and definitely will not be recommending or encouraging anyone to buy hair extensions from here!
8 de janeiro de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Millie,
We're sorry to hear you've had trouble with your extensions. Our clip-in wefts are designed for easy installation and removal while causing minimal damage to your natural hair.
We hope you give your hair the TLC it deserves and get back to your confident self soon.
Best,
The RiRi Hair Extensions team💖
Riri extensions
Riri extensions are very good I always get asked in public is that your real hair cause it blends so well and everyone asks me where they are from. I would definitely recommend riri hair extensions
3 de janeiro de 2026
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Sophie,
We're glad you love the quality of our extensions and love that you get complimented on them regularly!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Company is an absolute shambles if your…
Company is an absolute shambles if your looking too try and speak too somone regarding an issue , over three weeks it’s been and still no communication after emails have been sent there (online forum on the website ) that they advise you fill in it’s a waste of time because they don’t even look at them , you pay all this money for delivery and the item ect and it comes weeks later when you don’t even need this anymore it’s a joke .
I wouldn’t recommend this you can get much better for the money you will pay
22 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Alexis,
We’re really sorry to hear about the frustrations you experienced with your order.
Sometimes our couriers have delays, especially during busy periods such as Christmas and New Year. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.
We do hope you'll give us another chance in the future.
Best,
The RiRi Hair Extensions team💖
Megan has been lovely
Megan has been lovely, when I came in she welcomed me and answered all the questions I had and colour matched me perfectly!!
13 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Naima,
We're glad you were able to find your perfect match with our girls in store! We'll be sure to pass on your feedback to Megan.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Amazing colour match service and love…
Amazing colour match service and love the quality
4 de dezembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Hayley,
We're glad you love the quality of our hair, and our girls helped you find your perfect shade.
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
Ordered from here 3 separate times now
Ordered from here 3 separate times now. Fast shipping and best brand of synthetic hair extensions I have used.
1 de novembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Jessica,
We're glad you love the quality of our hair and our shipping service!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Ordered a month ago and kept saying…
Ordered a month ago and kept saying shipping delayed have tried to contact them a few times and now have been blocked by the host
Absolute joke, do not order off this company
1 de outubro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Janine,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.
We do hope you'll give us another chance in the future.
Best,
The RiRi Hair Extensions team💖
Resposta da RiRi Hair Extensions
Hi Simone,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair extensions and customer service.
Best,
The RiRi Hair Extensions team💖
Amazing
After buying many ponytails this has to be the nicest feel and quality ive had.
I will only buy these from now on
Thank you so much x
2 de outubro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Hayley,
Thanks for taking the time to leave us your feedback. We're so glad you love your RiRi ponytail extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
@lakeside shopping centre
@lakeside shopping centre. Had great assistance by Elle, helped me pick out and fit the perfect extensions. She was brilliant !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Tilly, we're glad you were able to find your perfect extensions with our girls at Lakeside! We'll be sure to pass on your feedback.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Millie and Ellie really nice girls who…
Millie and Ellie really nice girls who helped me and my fiends around and showed us all different colours and lengths !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Eva, thanks for taking the time to leave us feedback! We love that you and your friends had a good time at our Lakeside store and hope you found your perfect RiRis!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Had such a good experience in Riri…
Had such a good experience in Riri Today (lakeside ) , found my perfect shade straight away and Ellie was so super helpful and lovely aswell as Millie and can’t wiat to wear my extensions tonight !
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Elsie, we're glad you found your perfect RiRi shade at our Lakeside store. We're sure you looked great wearing them!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Fantastic customer service
Fantastic customer service, Ellie and Millie were lovely and super helpful!
25 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Nancy, we're glad you had a great experience in our Lakeside store! We'll be sure to pass your comments along to our girls.
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
RiRi lakeside !!
My partner visited the lakeside store earlier in the week for some hair extensions and was absolutely delighted! The staff in the shop “ ELLE” were extremely helpful & showed great customer service! Would definitely recommend this branch!!
22 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi Gary, we're so glad to hear your partner had a great experience in our Lakeside store! We'll be sure to pass your comments on to our dedicated team!
We hope to see you in the store again in the future!
Best,
The RiRi Hair Extensions team💖
Elle was so accommodating and lovely
Elle was so accommodating and lovely! she went above and beyond to help finding a colour match that was the best fit for my wirey hair. Would highly recommend RiRis and elles expertise, will defo return.
22 de setembro de 2025
Opinião espontânea
Resposta da RiRi Hair Extensions
Hi, we're so glad our girls were able to help you find the perfect colour match for your hair. We know it's not always easy! We'll be sure to pass your comments on to our Lakeside team!
We hope you'll use us for your extensions in the future!
Best,
The RiRi Hair Extensions team💖
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