Drayton by Schneider Electric Opiniões 

Made a support call which was answered promptly. The operarive understood my convoluted explanation of a issue relating to an upgrade of a heating control. They implemented an immediate fix which remedied the issue. Perfect!

Well just chucked it in the bin. Bought last November. Unable to do a firmware update as it claimed it couldn't connect via Bluetooth even though I was changing temperature etc via it! Contacted support who got me to try lots of things. None of which worked. Left it as it was sort of controlling the c/h. However come this winter realised it was turning heating on and off at odd times. Despite seeing the 'flame' indicating calling for heat boiler/pump weren't running. Then a while later I would hear the relay click and on would come the heating. And no, I didn't have any of the 'smart' facilities enabled. Back in October contacted again about firmware update. Lots of emails and a phone call from a nice young lady who eventually admitted defeat and told me I was being raised to 3rd level support. Since then not a word even from the original young lady. At that time still in warranty. So avoid is my advice.

Please don’t buy anything from their online shop. Returned the parcel as it is and still after approx 20 days of them receiving it back, chasing for a refund. Bogus claims on their website of refund within 5 days.

Now not even replying back to my
Emails. Called customer service and they brushing me off stating we don’t know where the refund is and we cannot answer for our accounts department responsible for the refund.

Seriously, where should a customer go then?

Very quick email response to my query. I'd not set the timer up properly. I'm not a technical person so I rang them on the number they supplied. Spoke to a lovely lady called Karen who guided me step by step through the process. Nothing was too much trouble for Karen and her help and guidance was very much appreciated by this 72 year old senior citizen. Paul

Contacted them for technical support on their product that was installed. Quick reply from Gemma, easy enough instruction unfortunately didn't fix the issue but it's an installation issue not their fault ,Gemma was great though as it narrowed down the issue.

Great service by phone and email when I purchased a kit from Drayton. The kit arrived on time well packed. The instruction videos were really helpful. When I had a few issues I used the telephone support which was really excellent. It is so rare to find a company that actually provides timely and correct support through a human being that it really needs to be highlighted. Thank you!!

Required a new battery compartment in 2021 and Drayton sent me a replacement free of charge. I required another one this week, and again they posted it to me free of charge. Beat that if you can!!

Good customer service, when i had a problem linking with the app Gemma was very helpful

I purchased a Lifestyle LP241 controller. The instructions of wiring it in are poor in my view but after contacting Drayton they sent me full wiring instructions the next day via email. I am impressed by how easy it is too set up as I am not into too much technology . Time will tell on reliability but I like the Keep it simple method. Quick and easy.

A superb support service, efficient, quick and completely satisfactory. I had the pleasure of dealing with Karen who was professional and extremely helpful. I have no hesitation in recommending Drayton. Their TRV4 valves are excellent and so is their support back up, I wish more companies were as good !

We inherited our Wiser system when we moved house, but I've found the Hub and Thermostat really easy to use and very effective. The two times I've had to contact customer service they have been excellent - quick to respond to calls, talked me through issues clearly and simply, and helping me to troubleshoot and resolve my issue (which ultimately was not to do with the Wiser system itself, but the valve).

Installed 12 Wiser trv heads with 2 standalone thermostats. Connecting the system proved to be a challenge but after a few calls to technical the problem was resolved. The issue was my phone, used another family members and connected straight away. Had a little bit of teething problems setting up all the schedules but again a call to technical soon resolved this. The valve heads are nice and quiet and respond instantly. I have previously installed the Honeywell Evo home system and would say that the Drayton Wiser system works much quicker and better. The technical department are first class ! All my calls were answered quickly and efficiently and there even open all day Saturday. Well done Drayton.

For the second time I have had to contact Drayton to get answers. On both occasions I asked for simple explanations to my two problems as I am not very "techie".
Both queries were answered as I requested - simply.
Karen gave me the answers exactly as I wanted them. The service was first class, and I do not hesitate ihn giving 5 stars.

This company has good customer service. Even the best products occasionally fail so the way they sort the problem is a fair guide to the standards of a company.

A really great system. - Loving it so far !
My Wiser system was installed five weeks ago and so far so good.
My new Grant Eco Oil Boiler installer set up the Wiser Hub and replaced all the Radiator Valves.
We then added the Wiser WiFi Heads one by one and set up the system ourselves
We also set up the room schedules, having loaded the App on our Mobile Phones and iPads first.
The process was step by step but not difficult.
We found the signal strength in a couple of rooms to be a bit low. (Occasionally dropping off).
So we purchased an extra Wiser Smart Plug for £40ish to extend the RF Range and this has worked perfectly.
We had an issue with assigning a Table Lamp to the SMART Plug and in the end got into a conversation with Customer support.
Mike, Owen and then John, analysed our problem and with a couple of messages back and forward and resolved the issue.
Over all we are loving the functionality and flexibility of the Wiser system including the possibility to control everything remotely and whist away.
Also by only heating each room when we want to the temperature we want, we will be consuming less heating oil and thus saving money and the environment.
So, over all a happy Customer !

I was forced to replace my Digistat+3 with a new model. I am so pleased I have because the new version is so very much better.
But more than that, I had a minor issue, my fault, not Drayton's, and the service was amazing. I had a reply to my email the same day and the experts kept in touch until my problem was solved.
I really am so impressed with the service I received.

The technical support from this company is excellent. They respond very quickly and give detailed advice. Your query isn’t concluded until you are satisfied.

Update: As per their reply below, I emailed their customer service but they haven't responded, so behind their nicey nicey public image is a culture of ignoring customers whose devices they've rendered useless.

"British Built to Last" is what Drayton put on their products and on the support page of their MiGenie user manual, but my smart thermostat only lasted until the company decided, with no warning, to deactivate their app/online service so my modern and expensive smart product worked with the limited capability of the pre-internet age device it replaced, leaving me having to shop for a new product again entirely at my own expense.

Having used Drayton products over the years I have always found them to be simple to use but mainly to be very reliable, I had a small query about a central heating timer unit so got in touch with Drayton customer services, I was quite surprised to get an answer so quickly, and the information given was just what I needed and solved my non problem. Many thanks to the C S team and also Drayton for the excellent products they make.

The wiser app works very well but the technical support offered by this company is without parallel. Today I rang them because a radiator thermostat wasn't working. I got straight through to the technical department and the issue was fixed within a few minutes. Were this the first time it might not merit my unalloyed praise but on the occasions that I have called for advice and help I have received it within minutes. Well done Wiser.