Drayton by Schneider Electric Opiniões 

I would just like to say that the service from your Technical Department was of a very high standard. My hub stopped working for no reason an I was unable to communicate. I had long discussions with Charles, BT and Ashley before arriving at the conclusion that no matter what I tried I was not going to get communication. between my BT and Wiser Hubs. I explained to Ashley that I had tried everything but could not obtain communication and she agreed to replace the Wiser hub. when it arrived I got full communication and all worked well. Thanks to everyone for their patience and advise.

Excellent customer service that I had cause to use as I setup up my Wiser SMART thermostats to my SMART hub. The only reason I needed assistance was due to a server technical glitch that the responder solved within seconds. Brilliant, over the moon with the oversight and control I now have of my energy usage.

It has been over eighteen months since I installed my Wiser starter pack and have been adding to it ever since, I find it amazing, I am a retired engineer but getting quite long in the tooth and a bit slow nowadays.

I have had cause to contact the Wiser Help Team a couple of times now ( the second time was today ) and have found them excellent, they take the time to allow for the fact I am not exactly nimble-fingered on the phone and guide me to fix my problems, sometimes logging onto my app to watch my progress so as to make certain I am going in the right direction.
I am so pleased with the Wiser system, well done guys.

Excellent customer service from start to finish. Quick response + continuous communication throughout the process. Highly recommended

Drayton are not interested in supporting previous customers. I have a perfectly operation Wish 3 - 3 zone plus hot water. They’ve switched off the app so now only manual control ! Customer services not interested. The upgrade Wiser system cannot do 3 zones and water. Slayton should have left the app running… will need to spend many hundreds of pounds to change to Nest or Hive or Tado .. shame on Drayton

The functionality of the controller is very good but it would have been helpful if there had been instructions on how to set it up.

Always a very good experience if you speak to support,
the speed of answering the phone to dealing with any issue, maybe of course the product is so good any minor issue is attended to quickly. The phone app has improved in options functionality and reliability, this was the only drawback I have had

Like other comments I cannot praise too highly Julia at customer service. The real shame is that this level of service from other organisations is rare.
Jeremy Perkins.

Terrible to get an email advising me that they are switching off the MiGenie App and that, for remote access, I would need to update to Wiser....for several hundred pounds. When I've only had the system for a few years.

You can't trust a company that treats customers like this - there's no guarantee that they won't do the same to Wiser customers - enforcing another expensive upgrade, on a captive audience.

Stay well clear - pick simpler tech that is going to be supported indefinitely by a company that puts customers first

Very poor. Spent all day setting up system, SE sent out Thermostat controller which requires an update so could not connect to app and run the system remotely. Very poor around would not recommend this to anybody. The support was good with a work around on the phone, but updates and comms slow.

There are very few organisations or product providers who know and show what real customer service means. Drayton Wiser is one such organisation.
Easy access by email to share my problem meant prompt response and if that did not work one call phone number access to a person who stayed with me - patiently - until the problem solved. So rare an experience when access to a customer service is usually so difficult and not worthy of the name.

Having used a Drayton MiGenie thermostat and app to control my central heating for almost 8 years with no issues whatsoever I was less than impressed to receive an email informing me if I wished to continue doing so I would have to pay almost £120 and buy some new hardware. Having bitten the bullet and done so I am now even less impressed to be 2 days into constant phone calls with Schneider techncial/customer support because the replacement system they have sent out does not work. That's 2 days of being stood in my garage by the hub on the phone to the being told to press buttons and being informed they have a known issue, but there is no solution offered. So to summarise, I had a system which worked perfectly, was forced to replace it - at my expense - if I wanted to retain the functionality, only to find the new system doesn't work and the supplier can't make it work, after 2 days of trying at the time of writing. What a shambles. If you are a prospective customer reading this - RUN. Buy another system.

I put my Wiser Heat system in in 2018. The installation went smoothly, although as my previous controller wasn't a Drayton one the backplate had to be replaced. Over the years since I have had three valves fail, probably because they were the first version of the hardware, two were replaced by Drayton, I had to pay for the third one. I have the Trio In Home Display which feeds data from my smart meter to the Wiser app. The system has steadily improved over the years, there were a few quirks in the earlier years. The app now starts up quickly and works well. The room temperature is accurately controlled. Overall a good system, earlier oddities and failures mean four stars.

Phone was answered quickly by a knowledgeable person who was able to sort out my issue without any trouble. Best tech service I've received for a long time. I wish all companies were up to this standard.

Wiser Heating Control System - 2 Zones + Hot water and Smart Sockets - A Great product with great aftersales support. Had this a few years now. Replaced my old System with this and we are so pleased with it. We can control the Heating in each zone on two separate room stats or remotely via the App. The Smart Sockets provide security lighting controls. Its simple to set up and use. Had a recent minor issue and the Support was brilliant from the team through to resolution. Would highly recommend.

I have had my excellent control system for a few years now and it provides great savings by allowing me to heat rooms/water only as and when needed. I recently experienced a little glitch with a couple of radiator thermostats and received immediate and patient help to get my issues resolved. Drayton folk have provided once again an exemplary service in terms of speed of response and helpfulness. Thank you.

Very prompt response with any issues and fixed our 1 problem
Very happy with the wiser system

Mike, the technical support agent, was the most patient of people I have ever come across and filled me with confidence. No matter what was needed he was determined to complete the installation of the new Wiser Hub. A great ambassador for the company.

Wiser Kit one would not connect to internet despite working with the support team to make changes to the router connection could not be maintained. As a fully integrated system it makes a good egg cup! Have now changed to Hive which worked first time without any interventions. A shame as the previous IGenie was a great product.

Really good technical support received when my Digistat stopped communicating with my phone. After trying a few options the product was replaced and I was provided with instructions and talked through linking it to the receiver