We had a really positive experience at Dreams thanks to Martin. From the moment we entered the store, he was welcoming, friendly and extremely helpful. I explained that my current mattress is too... Ver mais
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Martin and the team at Basildon are amazing. They have provided assessments for our teenage sons to see which type of bed would be most comfortable and showed us suitable beds and mattresses whi... Ver mais
Forgot to leave a review but better late than never! Our trip to Dreams in Basildon went smoothly with helpful, not pushy, members of staff. We completed our purchase with Kelly who was more than help... Ver mais
Bought a bed for our son. Martin & Dan were excellent both great salesman. Very polite very knowledgeable in there work. Also went above & beyond to make sure we were well looked after . Martin w... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 2 Westgate Shopping Park, SS14 1WP, Basildon, Reino Unido
- 01268218417
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Brilliant customer service
Brilliant customer service, all round great help. Lovely people quick service and great deals. Will defo shop there again.
Jamie was a lovely gentleman made me…
Jamie was a lovely gentleman made me feel at easy I was on my own age 76 help me pick out a lovely bed
Thanks great purchase
A very welcoming atmosphere in New…
A very welcoming atmosphere in New Basildon store, our server Harry, was very knowledgeable about mattresses showing us the differences. Offered refreshments, felt relaxed and not pressured to make any decision quickly. Our purchase and options available to us were fully explained and we were able to check all details before processing the sale.
Very helpful service
Very helpful service. Timekeeping excellent. Very well mannered staff.
Friendly welcoming store where you can…
Friendly welcoming store where you can try all beds while having a cup of tea. I am impressed with the machine that calculating your body needs and giving suggestion of suitable mattresses. I tried them and the machine was right. Soon I will need to buy again and definitely will go the same store. I wish if they could offer more and higher discounts and if could collect old mattresses for free. 100 nights trial was the key for me to decide to buy. Because the prices I couldn’t buy the mattress what the machine recommended (I found some of them perfect -exactly what I need) but friendly stuff offered me similar mattress on acceptable price for my budget.
I am very satisfied that the store had all range of possible mattress with different levels of firmness, textures, sizes(very important). They could put more of the sizes(singles and small doubles) because the feeling is changing with the size of the mattress and also would be perfect if they could offer more sofa beds and more bed bases and frames or ones that can fit to budget and can be designed.
Sales assistant Tony was great from the…
Sales assistant Tony was great from the Basildon store. He helped me choose the right mattress for me. As I suffer from back pain this mattress has helped me a lot. He also gave me a great deal and superb service.
Keep up the good work.
The staff are great an you feel like your needs are considered fully
The variety and options can’t be matched anywhere we also loved the experience
Mandy the sales advisor was absolutely…
Mandy the sales advisor was absolutely brilliant no hard sell just very knowledgeable.
Customer service from purchase through…
Customer service from purchase through to delivery was excellent.
The customer service was very good.
The customer service was very good. The sales executives explained very clearly and helped at every stage of purchase. The delivery was also prompt.
Very professional in service given and…
Very professional in service given and as to deciding on mattress required and delivery arrangements
Great delivery team.Could not have been…
Great delivery team.Could not have been more helpful.Thought salesman could have been more informative about all of the options in our price bracket.
Excellent sales service
Brilliant service
My time in the store was quick and made it easy
Very happy customer
From being in the showroom to having my bed delivered and put together everything has been really efficient and to plan.
Dreams Experience really does make dreams come true. _…
Fully detailed specifications available and everything exactly as stated from placement of order. Excellent customer service and great idea to sample different mattresses before purchasing correct type
The ease and helpfulness of store…
The ease and helpfulness of store staff, full info on delivery times and professional standards of delivery staff Thank you to them all
Friendly helpful staff from the time we…
Friendly helpful staff from the time we entered the store to when our bed was delivered! Shown plenty of choices and allowed to try mattresses which isn’t always easy as my husband is a wheelchair user.
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