I found the staff to be friendly, knowledgeable and very helpful. They did not force themselves on us and also pointed out the good and bad points of some of the products, with respect to our needs
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Such lovely and helpful staff in the Basingstoke store. Staff reminded us when balance for payment was due. Our lovely new bed and mattress arrived exactly on time. The two delivery guys were so hel... Ver mais
We had a great experience buying our bed from Dreams. Nothing was too much trouble and the staff in Basingstoke were so helpful, and very patient. We had to keep moving the delivery date because ou... Ver mais
Great quality bed and pretty solid and easy to assemble. Kieran and James were great delivery lads, courteous and careful. The five boxes were left in the hall as I wasn’t prepared to pay the addition... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 3 Hatch Warren Retail Park, RG22 4TT, Basingstoke, Reino Unido
- 01256436130
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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The whole experience was…awesome
The whole experience was awesome.Salesperson was very accommodating and easy to deal with
Dealt with Leah at the Basingstoke…
Dealt with Leah at the Basingstoke branch and she was so helpful. She was very knowledgeable which really helped us come to a decision and so far our experience with Dreams has been a positive one.
Very good service from the staff in my…
Very good service from the staff in my local shop, very helpful with my requirements for mattress, pillows etc.
Delivery was at a time suitable for me and the emails giving time slots and delivery men informing me 1/2hr before arriving. They were both very helpful and tidy. Top marks for them.
Great service from beginning to end
Great service from beginning to end! Very pleased with my purchase and good price. Delivered on time and good communication from company.
Would highly recommend. Spot on!! Ty
In the end we bought not one but two…
In the end we bought not one but two high quality double beds for an excellent deal. There was no hard sell and they took the time to understand our needs
Excellent service in store
Excellent service in store, knowledgeable and helpful staff
Excellent product knowledge
The sales assistant was very knowledgeable, friendly and approachable. He gave us some useful suggestions and advice but we didn't feel pressured into buying. We're very pleased with the mattress we chose.
Great experience and very helpful
Great experience and very helpful. We felt like we got value for money
The whole experience was great
The whole experience was great. In the store they gave us advice but we’re not pushy for a sale. The delivery team were very polite and informative.
The whole process of purchasing a bed…
The whole process of purchasing a bed frame from start to finish was easy thanks to the knowledge of and the politeness of the staff, they where very polite and friendly the moment we walked in and the delivery team where very polite and helpful.
great product and really comfortable
although the mattress was expensive we are glad we bought it
it is very comfortable the service in the shop was first class the delivery was on time the mattress was fitted on the bed after the old one was removed by the delivery driver
Great service throughout
Visited the Basingstoke store, was greeted by staff immediately, asked what I was looking for (mattress, bed frame, both, pillows etc). I was offered to use the instore bed measurement thingamabob which determines what type of mattress best suits my sleep composition. The staff showed me round 6 different mattress. We then looked at bed frames and talked about what I want out of my bed (height of bed frame, wooden or material, types of storage etc). I was given time to think and told that I could be given a quote and was under no obligation to purchase today.
I did however purchase, including paying to remove my old bed and mattress and for the new one to be put together too. Delivery was only 7days later so no delay. I was very pleased with the service provided from the in store visit to the home delivery. Great work throughout.
Carl was very helpful
Carl was very helpful and knowledgeable. The whole experience was excellent.
Very good experience
Very good experience, we got a warm welcome when we went into the shop and we used the bed machine that told us what we needed to know for looking for a mattress, very good customer service
First class service
First class service, extremely helpful staff and great offers.
We received first class advice and help….
We received first class advice and help about our purchase
Excellant Service
We had an extremely good experience at the Basingstoke Dreams store. They were extremely professional, informative and friendly. We did not feel under any pressure to make a purchase, but we did not have any hesitation in buying a new mattress from them whatsoever. Thank you..
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