Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... Ver mais
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Leia as opiniões dos outros
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... Ver mais
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... Ver mais
⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Waterfront Way, DY5 1LL, Brierley Hill, Reino Unido
- 01384492130
Pede aos clientes que escrevam opiniões
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Great service in showroom..
Great service in showroom..
Delivery on time and very efficient in taking old mattress away.
New bed really comfy
What else can I say the young lad…
What else can I say the young lad Brandon was very helpful and polite and very pleasant thanks Brandon 😊
Had a try of many beds while there when…
Had a try of many beds while there when I was guided by staff to try the bed measure to help pick the right mattress . This was a big help and the staff got the right mattress for me aswell as lots of extras . Pillows mattress protection and duvet . Gotta say these guys are great .
I was more than happy with the deal I…
I was more than happy with the deal I got and loved how the sales people were helpful and not pushy to get a sale.
Great customer service
Great knowledge from staff, advised on best mattress glad we listened wil never go back to a cheaper coil mattress ever. Great deal on ex display bedroom set including matress bench and bedside tables. Delivered following weekend
Excellent welcome in the showroom at…
Excellent welcome in the showroom at Brierley Hill really helpful and knowledgeable about the different products
Then excellent delivery service from the guys on the van
Excellent purchase from Dreams buying a…
Excellent purchase from Dreams buying a new mattress the guy who helped us out in store was very helpful, it’s a big decision when buying a mattress and the one I chose is very good after just over one week of using it I have had a more comfortable sleep, and I like the fact that they dispose of your old mattress… and as long as you put a mattress topper (shout out to Asda £15 for the easy fit topper) on your new mattress if there’s any issues with in 30 days you can return it, I bought the mattress in the sale still fairly expensive but I would never buy a cheap mattress so all in all very good
Great customer service not pushy at all…
Great customer service not pushy at all The member of staff was very helpful and knowledgeable of the products
Store was closed they opened up for me…
Store was closed they opened up for me was amazingly helpful !
Good job
Very good I store help. Salesman was very informative. Delivered on time. I was kept informed as to when it would arrive and the two delivery guys did a wonderful job. Could not fault them.
Friendly and helpful when choosing the…
Friendly and helpful when choosing the bed and mattress. Delivery people friendly showed how use bed once built.
Show room was well set out
Show room was well set out
Staff were helpful and attentive
Hole process was quick and easy
Delivery arrived as arranged, the staff unloaded and erected the bed setee and showed how it worked.
Bed setee used over last weekend and bath occupants said it was very comfy
So all I all good buy x
Successful bed shopping.
From the staff at the store in Brierley Hill West Midlands to the delivery drivers I was very impressed with their knowledge of the product and their willingness to help.My bed was delivered on time and Kevin assembled it quickly and safely.He also demonstrated the functions of the bed.I would not hesitate to use Dreams again.
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Excellent customer service (apart from very early delivery time!)
(EDIT TO ADD: Very impressed by the Dreams response to this review, which was prompt, positive and helpful)
Great experience in-store, and a great product. Ordered a Tempur mattress for my 80-year old mother to help her recover from a hip replacement. Dreams sent an email telling us that "We understand the value of a good night's sleep" then without a sense of irony give a delivery slot of 7.30AM, before which I needed to get up, get round to my mother's house, help her out of bed, strip the bedsheets and wrap the old mattress for collection. At least when the delivery guys turned up at 7.35AM they had the decency to be apologetic for showing up at this ludicrously antisocial hour.

Resposta da Dreams - Brierley Hill
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