Dreams - Brierley Hill Opiniões 

313
TrustScore: 5 em 5

4,8

Waterfront Way, DY5 1LL Brierley Hill, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... Ver mais

Classificada 5 em 5 estrelas

Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... Ver mais

Classificada 4 em 5 estrelas

I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... Ver mais

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Excellent service from Dreams Furniture Store. The staff were friendly, knowledgeable, and took the time to understand my needs. They helped me choose the perfect bed without any pressure and... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Waterfront Way, DY5 1LL, Brierley Hill, Reino Unido

  • 01384492130

4,8

Excelente

TrustScore: 5 em 5

313 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(313)

14 501 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Andy Bashford from the dreams merry…

Andy Bashford from the dreams merry hill store was a dream (pardon the pun) he assisted us so much with the purchase of our mattress nothing was too much trouble and the whole process was great!

11 de outubro de 2024
Classificada 5 em 5 estrelas

100% recommend

Excellent service from Andrew at the Brierley Hill store, he really understood the problems we were having with our previous mattress and after using the sleep match technology we were able to find our perfect mattress .The difference it's made to our sleep is incredible and I no longer suffer from dreadful pain in my back and hips .If only we had gone here 2 years ago !

26 de outubro de 2024
Classificada 5 em 5 estrelas

Expert knowledge from Andy helped us choose the right mattress for us

Andy at Dreams talked us through which mattress would be good for us and had expert knowledge of all the types of mattresses. We were able to test the various mattresses which were the most compatible for us and what we were looking for. The communication following the purchase was good and the guys who delivered the mattress were on time, friendly and efficient. Very good service from Dreams from start to end.

29 de setembro de 2024
Classificada 5 em 5 estrelas

So comfortable

I bought a Brixham mattress in September. It is so comfortable if you like a firm mattress. Really pleased. The mattress was delivered in 3 days and old mattress removed

27 de setembro de 2024
Classificada 5 em 5 estrelas

100% recommend dreams !

I am so pleased with my new bed from dreams. The service in the shop was so fantastic it is enough to make me recommend it 100% to anyone! The staff (Andrew) couldn’t be more helpful and were really kind helping me find the right bed for me at the right price. The delivery team were quick and efficient and the bed base and mattress is just fabulous it’s so comfortable I love it! I would definitely shop here again but I want to keep this bed forever now because it’s so comfortable!

6 de outubro de 2024
Classificada 5 em 5 estrelas

The person who took my initial enquiry…

The person who took my initial enquiry at the store as I ordered on the phone was amazing and so helpful and listened to what I needed and made the experience throughout a good one and the men who delivered also helpful,respectful and this would make me order from yourselves again as quality of products also

22 de setembro de 2024
Classificada 5 em 5 estrelas

Seamless from start to finish

Great experience from day went to store and was put at ease and helped to find right mattress for my needs. The advice and help without being pushy was great as there was so much choice I would have been lost on my own. Also once purchased mattress I was kept informed about the delivery and the mattress was delivered when said they would. They also took old mattress away. All combined the service was seamless and took the stress out of getting new a mattress.

21 de setembro de 2024
Classificada 5 em 5 estrelas

Pleasing experience …

I found my experience when buying my mattress at your Merry Hill branch easier than I expected with your extremely knowledgeable and pleasant staff especially the young lady who seemed to know how to treat an older buyer. I believe that 5 stars would be appropriate.

15 de setembro de 2024
Classificada 5 em 5 estrelas

great mattress

The salesperson in the store was nice, he spent a long time with me before we chose the right mattress.
The delivery was at the agreed time, they sent emails and called on time. There was a small problem with the removal of the old mattress and topper, but the delivery people spoke to the manager and it was resolved.

15 de setembro de 2024
Classificada 1 em 5 estrelas

Orader Number 086A026795 I have ordered…

Orader Number 086A026795 I have ordered the bed we spent £2700
(This my second bed ) delivered my lift down stairs delivery people says & not able fit the bed he was asking more money? I’m not happy with this delivery& service

We had first bed delivery five months ago they take to the Room & fit for for us
I spent fist bed £3700

9 de setembro de 2024
Opinião espontânea
logótipo da Dreams - Brierley Hill

Resposta da Dreams - Brierley Hill

Good afternoon Chandrakumar,
Thank you for taking the time to leave us your review and for speaking with me today.
I have managed to locate the two order you referenced in your review and note that the assembly service was on your previous order which is why the order was assembled in the room of choice for you. For your most recent order, the assembly service was not on the order, so the delivery crew were not allocated the time to assemble the bed.
I do appreciate the feedback you provided during our conversation and will share that with the relevant personnel within our business.
Many thanks,
Kishan

Classificada 5 em 5 estrelas

Absolutely first-class service from…

Absolutely first-class service from Hardeep at Dreams, Brierley Hill. Having just moved house, I took my three boys bed shopping so as one can appreciate it was not something I was looking forward to! Hardeep came over and asked if I would like any guidance. He was friendly and there was no hard sell - just somebody genuinely wanting to help. He was brilliant with my boys and offered us a drink whilst we looked around and ordered. He really listened and made the whole experience enjoyable! Who knew bed shopping could be fun! I will definitely be back and would not hesitate to recommend him - he is a real credit. Thank you Hardeep!!

7 de setembro de 2024
Opinião espontânea

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