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Dreams - Colchester Opiniões 

342
•
TrustScore: 5 em 5

4,8

Loja de camas
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Localização

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The Tollgate Centre, CO3 8RG Colchester, GB

•
01206 575352

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The lady was so helpful, we tried the sleep match and she showed us the mattress that would suit us. No pressure to buy, made us a cup of coffee to discuss with each other our options.

Classificada 4 em 5 estrelas

Lovely, helpful staff at Colchester, Rob was particularly good. The bed arrived promptly and was easy to put together, although the instructions weren't that clear, so we did it without them! I think... Ver mais

Classificada 5 em 5 estrelas

In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text th... Ver mais

Classificada 5 em 5 estrelas

Rob (stanway, colchester branch)was very accommodating, friendly, easy to chat to. Very knowledgeable and not pushy, which i liked. Tried a few mattresses after trying out the "sleep machine"...and... Ver mais

Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • The Tollgate Centre, CO3 8RG, Colchester, Reino Unido

  • 01206 575352

4,8

Excelente

TrustScore: 5 em 5

342 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(342)

14 409 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I only popped in to enquire

I only popped in to enquire. The lady that served me was so helpful, nothing was to much, she was not pushy but gave me a good description of every mattress I laid on. She gave me a pillow for comfort. I couldn’t fault my experience to be honest.

11 de maio de 2024
Classificada 5 em 5 estrelas

Great experience

In store the manager was brilliant, talked us through everything, left us alone to decide, didn’t feel pressured and the process was very easy and pleasant. Delivery was excellent, 2 hour slot text the day before, driver then range us to say they were ahead of schedule. Delivery drivers arrived donned overshoes without even asking and carried everything straight up to the room it would be built in without so much as knocking one picture askew.

21 de abril de 2024
Classificada 3 em 5 estrelas

The bed without it problems on delivery… The bed without it problems on delivery is very comfortable for us. BUT The problems of the headboard needing to be put to the end where the smaller draws are,

The bed without it problems on delivery is very comfortable for us.
BUT The problems of the headboard needing to be put to the end where the smaller draws are, can be a nuisance.
The gents who set the bed up for us mentioned there had been a problem getting the mattress upstairs. It wasn’t until we allowed the bed to settle, as instructed to leave making up the bed that we noticed a dent in the edge at the end of the mattress.
I have already mentioned this matter in the last response to the email you sent to me.
When spending £3, 000 + it is rather annoying, especially when I am only getting another effort on your part to send out asking for another review on how well you are doing.
So if I could I would be changing the star rate to 3.***

20 de abril de 2024
logótipo da Dreams - Colchester

Resposta da Dreams - Colchester

Good afternoon,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that you are experiencing an issue with attaching the headboard to your bed and an issue with your mattress.

I have been able to locate your order using the order details you submitted with your review and did try to call you. As I could not reach you, I have sent you an email.

I hope to hear from you soon.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Sales advisor was extremely professional and assisted in choosing the right mattress and bed frame. Delivery was on time and the delivery agents were very helpful and polite.

7 de março de 2024

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