I had a great experience shopping for my new bed and mattress. I was served by Ashley, who was welcoming and helpful from the moment I arrived. Ashley helped me use the Sleepmatch machine to fi... Ver mais
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Sara did an exceptional job. She was very patient with us and made us feel welcomed. Sara greeted us, took us to the sleep match machine offered pillow, and get us to try a number of beds which was... Ver mais
Lovely staff at Straiton Edinburgh especially Sarah. Made us feel very relaxed, comfortable and confident with our purchase
I was greeted as I went into the store, given a little help on bed 'education'. My preferences were confirmed by the 'machine'. I came out with exactly what I needed.
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Straiton Retail Park, EH20 9PW, Edinburgh, Reino Unido
- 01314 481602
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Excellent product
Excellent customer service, the best ever i have so far. The product is very comfortable
Top rated product and service 5*
Bought a single mattres from their store in Straiton, Edinburgh. Friendly and responsive customer service from the moment we walked in. They have good product selections in store and they are reasonably priced. Even better, some items were on sale when we were there. The free delivery service was pretty quick as well.
Would highly recommend Dreams!
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My new bed !! Great !!
I cannot remember now if I have already done a review
But , I have been sleeping very well - the bed is OK !
It is too heavy for me to lift so a relative does it for
me - going by the rules !!!

Resposta da Dreams - Edinburgh Straiton
Great experience with Dreams
Great experience with Dreams. The shop assistant was great, explained everything i needed to know about the bed I was wanting to buy. The whole process was made very easy
To buying my new bed, nothing was too much trouble. Highly recommend the experience with dreams.
The staff in the branch were helpful
The staff in the branch were helpful, understood what we were looking for, and explained the options clearly. The bed was then delivered at the agreed time with no fuss.
Sorry been unable to post my…
Sorry been unable to post my experience been unable to get out of the bed yet 💤💤💤💤
Great service in store and a friendly…
Great service in store and a friendly delivery on the day and time agreed.
Fantastic service
Sales rep Sarah McPherson was extremely knowledgeable and was able to steer us in the right direction. No hard sell. She let us try the bed which analyses what type of mattress suited us and pillows. She took time with us. We didn't feel rushed and came away with a written quote, which proved useful. We looked elsewhere, but nowhere could come close for comfort and service. On return to the store we had changed our mind about bed frame. We ended up with a gorgeous sleigh bed which is adjustable. It was brilliant dealing with the same person from walking through the door to completing the sale. A delivery date was agreed to suit us and it was delivered and assembled as arranged. Fantastic service 👏
Great service
James was great, knowledgeable and friendly and no hard sell. We tried the sleep match system and went away to have a think about what we wanted to buy - as two mattresses were our favourites but very different price points. When we went back to order the Foley we were pleased how quickly it could be delivered. Although we delayed delivery to give us time to finish decorating our bedroom. Would use Dreams again.
It was a great experience
It was a great experience! From moment we arrived young man called Ash looked after us so well and explained everything. We enjoyed the mattress finder experience really helpful! Tried the recommendations from Ash and finally decided on our mattress which is fantastic!
Bed Purchase
From entering the store to ordering our bed and delivery, the experience was faultless. Would always recommend dreams
Paula our assistant went above and…
Paula our assistant went above and beyond to help get a bed with specific requirements in the shortest time imaginable. She understood the brief perfectly and gave professional expertise on the mattress choice.
Everything went as planned
Everything went as planned. Your staff gave due warning of their arrival, cleared away the old bed and set up the new one in an amazingly short time. They borrowed a floor brush, tidied up all the small bits and pieces and were off, all in amazingly short time.
Congratulations!
Amazing service
Amazing service. Every question and query was responded too, although it did take some time to get a reply.
Great products and service…
Excellent customer service from the moment I arrived in the store. The salesperson was helpful, informative and not pushy. My mattress is great, have had the best sleep in years. Highly recommend this store to anyone who needs a new bed or mattress.
Good customer service when I arrived…
Good customer service when I arrived asking about a bed for my granddaughter offered a drink all good
Great comfy bed.
Bed is great so far
Bed is great so far! Hard to belief how much extra room a king mattress gives you! Much better prices than anywhere else!!
Very helpful assistant
From the time the guys arrived at door…
From the time the guys arrived at door and took it upstairs to the moment we lay in it had a great sleep and loved it
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