Amanda at Dreams, Team Valley ,was very welcoming and very efficient. She listened and made suggestions based on what I said. At no time did I feel she was putting any pressure on me. She explain... Ver mais
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Visited the Dreams at Team Valley Gateshead and the staff were very friendly and knowledgeable. I had been in a few times to look at the frames before purchasing the right mattress and frame. Jeanette... Ver mais
We went in to look at different mattresses as we knew we needed a new one. We were greeted by Zoe who was really friendly and welcomed us in to store. She offered us a drink and offered u... Ver mais
We had a great experience chosing our bed and matteress with Jeanette, she put us at ease and showed us a good variety of beds that were matched to us with the very clever machine! She was able to gui... Ver mais
Informações sobre a empresa
Escrito pela empresa
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Escrito pela empresa

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Informações de contacto
Unit 7D Dukes Way, NE11 0BD, Gateshead, Reino Unido
- 01914 873813
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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The store colleagues were all lovely
The store colleagues were all lovely, happy to help and provided good well informed advice. Amanda made me feel welcome and looked after while I decided on my mattress. We have had it 2 weeks now and it's a very comfortable purchase.
Super doper All of the Dreams staff were fantastic
All of the Dreams staff were fantastic. Went over and beyond. Amanda in the shop was amazing lady so helpful and lovely. The delivery boys were excellent and very nice lads. Well done to all. The new mattress we purchased is super.
Promt friendly delivery and comfortable…
Promt friendly delivery and comfortable product.All good.
10/10 Customer Service
Really helpful sales staff who listened to what I needed and helped with a variety of choices. Delivery went really smoothly and the bed was easy to fix the headboard on.
There was a slight issue with a screw not going into the headboard as though there was no thread on the inside for the screw to go into but the aftercare as great! They sent someone around to fix the problem and even had a new replacement bed in the van incase they couldn’t fix it. I would definitely use Dreams again.
The Absolute Dream Company
This company do everything well from the moment you enter the shop to the delivery. My old bed was dismantled and taken away quickly and with not a single bit of mess. The new bed was assembled quickly and every bit of wrapping was taken away and the bedroom left spotless. I can’t speak highly enough of Dreams
Great experience from start to finish
Great experience from start to finish, cost of mattress was less than we were expecting, staff friendly and knowledgeable
Great staff in store brilliant delivery…
Great staff in store brilliant delivery service. All went smoothly. Lovely mattress very happy.
Very patient and understanding…
Very patient and understanding advisors. Attentive and helpful with choices. No pressurised selling.
The staff were so helpful and very…
The staff were so helpful and very friendly. They made a lovely cup of coffee. We're very happy with the matress. Very highly recommended. Excellent service. 5* plus
the shop assistant were very helpful…
the shop assistant were very helpful and nice not pushy I told her what my budget was and we got the perfect mattress and 4 drawer bed perfect we are very happy and having great nights sleep why we chose dreams is we seen it on TV advert very happy
Dreams bed
The assistant who looked after my granddaughter and myself had excellent knowledge. She treat us both with dignity and respect.
I also bought 2 beds a few weeks ago and was served by the same lady.
Can't recommend Dreams enough
Perfect service
Everything went smoothly and on time
Everything went smoothly and on time. I am delighted with the purchases. I would certainly recommend your business and return again myself in the future . Thank you
2 x Ottoman Beds - We saw 2 beds on the Dreams website
We saw 2 beds on the Dreams website, one a double and other a king size and decided to view both at the Gateshead branch. Staff were excellent and very knowledgeable. We arranged delivery dates convenient to ourselves, one of which is in a couple of weeks. Great communication throughout, delivery of the first bed on time. We paid for assembly because the beds are ottoman type. Delivery guys respected our property and made a good job of assembly. Worth the extra to have this done. Really pleased with our bed which is very good quality and comfortable. Having the same done with second bed. An excellent all round service and we definitely recommend Dreams.
Great service
The staff at the shop were great , very helpful.Also the two guys who did the delivery were so good and helpful . Well done
Well that’s exactly our experience
Well that’s exactly our experience. You were open, honest and constructive. The atmosphere was bright and friendly and welcoming. Choosing was easy and there was no pressure to sell above our needs.
Great sales team
Great sales team, made very welcome and understanding. Was offered a drink during sales transaction. Shown a range of beds and didn’t feel pressured into buying anything. Very happy with the new mattress, a little expensive but I’m delighted with the comfort of the mattress
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