Dreams - Livingston Opiniões 

234
TrustScore: 5 em 5

4,9

Unit 8 Livingston West Retail Park, EH54 6RQ Livingston, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was served straight away by a very helpful young lady called Robyn whose knowledge was very impressive. She was very patient with me throughout the whole Sleep match process and beyond. Taking care... Ver mais

Classificada 5 em 5 estrelas

Bill the sales man was excellent .no hard sale ,well informed,totally putting me as customer 1st..and very helpful on all my leagal rights ..

Classificada 5 em 5 estrelas

The young female customer service assistant Louise was exceptional. She is an asset to the Dreams company. Very helpful and informative without being pushy. Gave us lots of options and we ended up... Ver mais

Classificada 4 em 5 estrelas

The only reason I do not give 5 stars is price. Their mattresses come at unreasonable prices and sales are encouraged by large "discounts" which leaves the mattresses at only above average/high price... Ver mais


Informações sobre a empresa

  1. Loja de camas
  2. Loja de roupas de cama
  3. Loja de mobília para quartos
  4. Loja de colchões

Escrito pela empresa

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Escrito pela empresa

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Informações de contacto

  • Unit 8 Livingston West Retail Park, EH54 6RQ, Livingston, Reino Unido

  • 01506342646

4,9

Excelente

TrustScore: 5 em 5

234 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(234)

14 757 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

The mattress is rubbish

The mattress is rubbish, cannot feel the cool gel, just feels like a normal mattress. And was not cheap. Wouldn't recommend

15 de agosto de 2024
logótipo da Dreams - Livingston

Resposta da Dreams - Livingston

Good afternoon Nicola,

Thank you for your taking the time to leave us your feedback.

I am very sorry to hear that you are not getting on with your new mattress.

I tried to call you earlier today, but I was unable to reach you. As such, I have sent you an email.

Many thanks,

Kishan

Classificada 5 em 5 estrelas

Best company I have used in a long time…excellent

Best company I have used in a long time from ordering online was kept informed from start to delivery and beyond price was great and received free pillows with my purchase of a mattress if I needed old one taken away this was an option delivery was quick they phoned me 1hour before the delivery drivers also wear overshoes to enter your home they even placed mattress on the bed & took polythene wrap with them gave instructions how long to air & if I wasn't satisfied to let them know so they would allow a return to pick another one can't recommend them highly enough and happy with good quality and excellent service

28 de julho de 2024
Classificada 5 em 5 estrelas

Luxurious looking bed

Loving new bed, looks great great, well worth the money, service from start at Livingston Branch, to customer service updating me on delivery dates & time slot, lastly delivery drivers, no complaints from me, happy overall with everything

16 de julho de 2024
Classificada 5 em 5 estrelas

Super welcoming, friendly and supportive!

Darren at the livingston store was so welcoming and friendly when we first arrived. He offered us a cup of tea/coffee and was super knowledgeable with the range of products especially the mattresses. He did not pressure us at all and provided excellent customer service. Highly recommend visiting the store for your dream bed. Thank you again Darren for all your help, especially as first time buyers!

30 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My experience was good as soon as we…

My experience was good as soon as we walked into the shop, the assisstant was very friendly and helpful asked if we'd like a coffee gave you time to discuss with you're partner.Then the delivery team were very friendly and helpful gave you all the helptime

23 de junho de 2024
Classificada 1 em 5 estrelas

I've never had an experience like this

I've never had an experience like this, horrible customer serving they are joking around don't listen properly what I am about to order, after leaving the store getting a call to return back as the payment they charged me is wrong they did a mistake and I paid less then I should they ask me to do a payment from a call I refused as I won't give then my card details, after returning back to the store I asked for a discount as I have to pay for their mistake and travel again,so one of those guys who served me the first time told me they can't do a discount but he can take me out for a breakfast instead that's just horrible behaviour that's harassment... after he called his friend next to him what they can do as I paid for travel the guys said they can make me porridge at the store if I fancy.. disgusting people working there. Got my bed delivered today the guys said I didn't paid for the bed to be esambled which I did but when I call the store they said I didn't which I have paid and I've checked that.. never again buy it from those people's who work at the store they take everything as a joke and don't work properly ! Guys who brought me the bed are such a blessing they helped me with the bed to esamble it and they have to deal with customers complains a lot they said so it's not only me who have this issue poor guys.

23 de maio de 2024
Opinião espontânea
logótipo da Dreams - Livingston

Resposta da Dreams - Livingston

Good afternoon Agata,

Thank you for taking the time to leave your review and for speaking to me over the phone just now. Again, please accept my sincerest apologies for the service you received. I am pleased that we were able to agree to a resolution, but if there is anything else I can help with, please do not hesitate to let me know.

Kind regards,

Simon

Classificada 5 em 5 estrelas

The advisor in the shop could not have…

The advisor in the shop could not have been more helpful giving all the information regrading the grades and properties of the bed 🛌 base and selecting quality of the mattress
processing the order and going into details required to recycle the mattress and supplying the cover for safety to the delivery 🚚 employees
delivery was within the agreed timescale and was installed in a very efficient and friendly manner

3 de maio de 2024

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